directtoolsoutlet.com Reviews

If you're thinking about ordering from Direct Tools online, my advice is to skip it. Their return policies for damaged shipments are the real problem. You can't return damaged items to a store location. My daughter bought a power washer from them that arrived with a bent handle, and there's a location near her. They refused to exchange it unless she had their sales receipt. My son-in-law had my receipt from when I ordered it online, but they still wouldn't take the return. I've spent a lot of money there over the years, but that's finished. Not until they fix their return process.

Don't trust what they advertise. They promote free shipping but then don't honor it. Discount codes don't work when you try to use them. The price was more than double what I thought I was getting. This is straight-up misleading marketing and I fell for it.

Ordered something based on the photo on their website and what arrived was completely different from what I saw. Turns out their website has the wrong image attached to that product number. I sent it back but they refused to give me a full refund and kept the original shipping charges too. That's their mistake, not mine. How was I supposed to know the picture didn't match what they'd actually send? I've emailed them many times about fixing the wrong photo on their site, but they don't seem to care. The bad picture is still up there. Makes you wonder how many other products have mislabeled images.

One of the worst companies to deal with if something goes wrong. Getting a return or refund is a nightmare - they act like they've never processed one before and give you the runaround. You can't get through to anyone who actually has the power to help, so you end up stuck without your product and your money. Customer service reps were unhelpful and unresponsive to my issues.

Got the wrong drill shipped to me. I ordered a hammer drill but received a regular drill instead, even though they had the same model number on the box. When I called to complain, they just told me to send it back and order the right one. I said that wasn't fair since I shouldn't pay their 20% restock fee and lose my shipping costs from the first order. They said they would try to help but that's not how other companies handle their mistakes. Not happy with this response at all.

I ordered three items that were supposed to arrive in two shipments. The first one came fine, then the next day the second package arrived but was missing one of the items. The box wasn't even big enough to hold it anyway. I've called and emailed customer support countless times. Phone reps just keep saying it's being passed to management. Emails take forever to get responses and the people writing them don't seem to read what I'm saying, so I have to repeat myself and wait another day for each reply. After 10 days I still don't have an answer. This is honestly some of the worst customer service I've ever dealt with.

Bought a blemished Hart 20v cordless lopper set online and ran into trouble right away. The battery that came with it won't charge, just blinks red on the charger. Hart support told me they'd send a replacement in about two weeks but I'm still waiting to see if that actually happens. Will let you know if the new battery ever shows up.

Ordered some saw blades and a saw on April 30th. The blades showed up a few weeks later with a note saying the saw would arrive separately due to inventory. I've called multiple times since and gotten promises that it's shipping soon and I'll get an email, but nothing has arrived and no emails either. It's early July now and I'm thinking about taking them to small claims court over this.

I've ordered from Direct Tools several times before with no issues, especially when buying the factory blemished stuff. This time I grabbed a reconditioned miter saw stand and the whole experience went downhill. The stand arrived in a damaged box with missing parts needed for setup. When I contacted them about it, the support team was disorganized and unhelpful. They kept blaming the manufacturer instead of trying to fix things. Staff seemed like they didn't care and weren't focused on finding a solution. When I asked for updates on my order, the person helping me acted like they couldn't be bothered and didn't want to engage with my concerns. Very unprofessional.

Terrible experience overall. I ordered what was advertised as a factory blemish Ryobi leaf blower with battery, but the item arrived completely defective - the handle had a stripped bolt and damaged plastic that made it impossible to even install the battery. Getting a return label took multiple follow-ups with different customer service reps who seemed to have no idea what I was talking about. Once they finally got my blower back after ten days, instead of sending me a replacement like I requested, they just refunded my money. After three weeks of waiting, I had nothing to show for it even though their website showed the item still in stock when they received mine. Do yourself a favor and check the BBB before buying here - there are tons of complaints. I wasted my time and gas money for nothing. Definitely do not recommend.