The Walt Disney Company Reviews

I've been a fan of Disney movies and Disneyland in Anaheim for most of my life, but lately it's turned into something disappointing. The whole operation seems focused on two things now: taking your money and providing as little as possible in return. All the adult-oriented shows have vanished. The rides that used to be amazing are ones I can't handle anymore because of my age and health, and the physical intensity of them leaves me aching. Parades have become shadows of what they once were. The castle show at night is so underwhelming and boring it barely qualifies as a show compared to the old productions. I have a lactose issue, and when I ask about options they say it's food allergy friendly. That's not the same thing, and friendly doesn't really tell me anything. It feels like they're being vague on purpose instead of just saying lactose free. The parking situation is another hassle. I have to keep asking them to put me in the disability spots so I actually have room to use my electric wheelchair. Every visit involves jumping through hoops. It's nothing like the magical experience Walt wanted to create. It's just a theme park with some Disney window dressing now. I paid $1900 for an annual pass just to make reservations, and honestly I'm not doing that again.

Amazing experience overall! The new Star Wars area and Tron ride are absolutely fantastic and the kids went crazy for them. Wait times were super short since it's the time of year when kids are in school. We're definitely coming back next year because our whole family trip here cost us way less than what we spent on our Italian vacation last time.

What happened to Disneyland? It's completely different now. Lots of shows have either disappeared or been cut down and scaled way back. The parades look tiny compared to what they used to be. The nighttime castle show is just random clips without any actual songs or anything meaningful. They did the same thing ten years ago for the 60th anniversary and even fired the person who made those shows actually good. Since I'm older and have some physical limitations, the big rides are too rough on my body. That leaves me with the kiddie attractions that honestly bore me to tears. I end up standing there wondering what I'm even doing there. Walt believed in creating wonder and amazement for everyone, but now it feels like the only goal is to squeeze every dollar out of you while doing the absolute minimum. I shelled out $1900 for an annual pass and there are basically zero shows to see. I can grab lunch. I can watch ducks. I can listen to background music. But entertainment? Not really. Shows cost money for performers. This place is all about the bottom line now. They just named a new CEO too.

Had a really frustrating run-in with Guest Relations that ruined what should have been an awesome day. I bought a two-day ticket by accident but only went one day. The second day never got used. I immediately got in touch with Disney asking to cancel and get my money back or a credit for that extra day. After calling multiple times and even getting a supervisor involved, they shot me down and hid behind their policy. Plus I spent extra money on Lightning Lane passes for two people that we never actually got to use because of how limited everything was. But what really bothered me was when they warned me that if I tried to dispute it with my credit card company or posted a bad review, it could hurt my ability to buy stuff from Disney later. That felt like a threat and totally inappropriate when I was just trying to get help for services I never even got to use. Companies talk about caring about guests, but when there's legitimately unused tickets and services involved, Disney just digs in and won't budge. Even worse was that warning they gave me.

We've visited Disney parks around the globe over the years, and honestly they keep getting worse. This trip to Disneyland in Anaheim along with California Adventure was a letdown. Staff members we encountered were mostly unfriendly and didn't seem to care about helping guests. It's nothing like the magic we experienced decades ago when they had actual fastpass kiosks and simple park hopper options. Unless you're a local with an annual pass, the pricing is nuts and not really doable for people visiting from out of the country anymore. The costs keep climbing but you get less value, and after this visit I'm done coming back. Walt would be appalled at how greedy the people running his company have become. The happiest place on earth? Not at Disney anymore.

I paid for a fastpass and ended up not using it. When I reached out to ask about getting my money back, customer service said no way. They treat people like we're trying to scam them instead of just having a legitimate reason. Had to leave the park early for a medical issue but apparently that doesn't matter to them.

Really let down by how Disneyland handled my situation in California. They wouldn't work with me on an accessibility issue and point blank refused to give a refund or actually fix anything even though I called multiple times over several months. The way they ignored my concerns and showed no real compassion is honestly shocking for a company like Disney. Save your money because if something goes wrong, Disney won't take responsibility and will just point to the fine print on their contract. Complete ripoff.

Disneyland just isn't for me. I'm more into waffles anyway. Pretty disappointed overall with the whole experience.

We organized a family trip to Disneyland over the weekend for our granddaughter's birthday. We had two-day hopper passes for both parks. We messed up and booked the wrong park first, and my daughter did too. We went to Guest Services to see if staff could help swap it around. Not a chance. To make it worse, the gate supervisor, Roxanne, was incredibly condescending and rude. We were all upset and frustrated by how she treated us, especially since we were missing our granddaughter's birthday breakfast. As we headed back to get our stuff and leave, Roxanne told us to have a magical day in this super sarcastic way. I really do appreciate Disney and most of the workers there, but this Roxanne was absolutely cruel. She was less pleasant than a Disney villain. She should find work somewhere else because she doesn't belong in hospitality.

My husband and I are both disabled and in our sixties. We've spent two separate days trying to get from the parking garage to the electric scooter rental spot only to be told everything was gone both times. Every single person I've asked says they don't do refunds. I dropped nearly $400 on park hopper tickets, Genie passes, and parking, and now Disney says that's just what happens. They oversold the park, didn't have enough disabled equipment available, and they're keeping all my money anyway.