The Walt Disney Company operates theme parks, streaming services, entertainment properties, and hospitality experiences. This page aggregates visitor and customer ratings and reviews to help shoppers understand what current guests report about their Disney experiences, from park visits to streaming services.
The Walt Disney Company Reviews
2.7
18 reviews
What Shoppers Say About The Walt Disney Company
Created with AI, based on recent reviews
Disney World receives deeply polarized ratings, with shoppers split between strong detractors (50 percent one-star) and loyal supporters (39 percent five-star). Negative reviewers cite high prices that they feel do not justify the quality of service, alongside concerns about the company's corporate decisions and stances on various social and political issues. Several complainants expressed disappointment with Disney's direction and indicated they would seek alternatives.
Positive reviewers, while not detailed in recent excerpts, represent a significant portion of raters at 39 percent five-star feedback. The absence of detailed praise in recent reviews makes it difficult to identify specific strengths, though historically Disney's theme parks and entertainment properties have drawn fans for immersive experiences and beloved characters. The stark division between enthusiasts and critics suggests that satisfaction depends heavily on individual values, expectations regarding pricing, and alignment with the company's public positions.
Customer Reviews (18)
Sorted by: Most recentAnthony C.Feb 3, 2026
Everything costs a fortune, and the customer service quality doesn't match the price. I was expecting better from Disney.
Thomas R.Nov 24, 2025
Disney keeps taking stances against tradition. Look for other options if you can. Plenty of alternatives exist out there.
David P.Oct 31, 2025
I'm really upset about the ongoing issues between YouTube TV and ABC. As someone paying for the service, I should have reliable access to local channels for news, sports, and events. Right now I'm getting nothing, no updates, no compensation, and no end in sight. This feels like a broken promise. If the content isn't available, the price shouldn't be full price either. I'm looking at switching to a provider that actually cares about their customers.
Gerald W.Sep 26, 2025
Disney has really lost its way. Things have gotten worse, not better. I'm steering clear of their products for my grandkids and avoiding anything their partners are selling.
Kevin B.Sep 20, 2025
Disney caved to government pressure and dropped a late night host. That's a direct violation of free speech rights and our ability to speak up about government actions. Freedom of speech is fundamental to our country and needs protecting, regardless of personal opinions.
Patrick L.Sep 19, 2025
Are Disney's profits more important than our country's values? It's disappointing that the company has compromised its principles just to make more money. In the past, I've respected their willingness to take a stand, but that's changed now.
Michael D.Sep 19, 2025
Disappointing and spineless company. I'd recommend taking your money elsewhere.
Gregory S.Aug 20, 2025
Overpriced. Went to a 4 hour nighttime event at Hollywood Studios and they still wanted 30 bucks for parking. The whole thing was poorly organized.
Charles N.Aug 12, 2025
I recently looked into how The Walt Disney Company operates, and I reached out to their correspondence departments. What I found was disappointing. This used to be one of America's greatest companies known for amazing customer care, but that's just not true anymore. Something feels fundamentally broken with the company culture. Customers seem to be treated like an inconvenience rather than valued guests. Disney used to set the standard for customer service, but those days are gone. The leadership needs to reconnect with the core values that made Disney special and remember that customers matter.
Patricia G.Feb 26, 2025
Really let down by how Disney is running things now. I arranged a special surprise for my son after he got engaged. We booked a fireworks cruise, and I told them it was for an engagement party. I had to call back 4 different times because they kept messing up. The worst part was they assigned it to the wrong resort when I had booked it from a different location. When my son would have showed up, he wouldn't have even found the right spot since they're far apart. He sent me a photo the next day and the boat had zero decorations, while all the others had banners and balloons. When I tried to complain, they hung up on me twice and told me to email instead. Guest services responded saying I can't complain since I wasn't actually on the boat. That's absurd. Disney's clearly just focused on making money now with terrible service to match. Red flag when a company doesn't even provide phone lines for complaints.
The Walt Disney Company Review FAQ
Why does Disney World have such polarized ratings?
Disney's 2.7 rating out of 5 from 18 reviewers reflects a sharp divide: 50 percent gave one star while 39 percent gave five stars, with very few middle-ground ratings. Negative reviews cite high prices and concerns about corporate decisions, while the presence of five-star ratings suggests a loyal customer base, though specific praise is limited in recent reviews.
What do unhappy reviewers complain about most?
The primary complaint is cost versus quality. Reviewers state that prices are very high but service quality does not match the expense. Several recent reviewers also expressed frustration with Disney's corporate decisions and public stances, indicating that value perception extends beyond the product itself.
Are shoppers satisfied with Disney's service quality?
No, according to negative reviews. Multiple one-star ratings specifically mention that customer service quality falls short of expectations and does not justify Disney's premium pricing. The contrast between cost and perceived value is a recurring concern among dissatisfied visitors.
Do reviewers recommend Disney to others?
Recommendations are mixed and conditional. Negative reviewers explicitly suggest looking for alternatives and mention avoiding Disney products. Five-star reviewers represent 39 percent of ratings but have not detailed their reasoning in recent excerpts, making it unclear what specific aspects they recommend.
How should I interpret these ratings?
These ratings reflect highly subjective experiences. Satisfaction appears tied to both tangible factors (pricing and service) and intangible factors (corporate values and public positions). Potential visitors should consider whether they prioritize immersive entertainment experiences enough to accept premium pricing, and whether they align with the company's stated positions.