The Walt Disney Company operates theme parks, streaming services, entertainment properties, and hospitality experiences. This page aggregates visitor and customer ratings and reviews to help shoppers understand what current guests report about their Disney experiences, from park visits to streaming services.
The Walt Disney Company Reviews
2.7
18 reviews
What Shoppers Say About The Walt Disney Company
Created with AI, based on recent reviews
Disney World receives deeply polarized ratings, with shoppers split between strong detractors (50 percent one-star) and loyal supporters (39 percent five-star). Negative reviewers cite high prices that they feel do not justify the quality of service, alongside concerns about the company's corporate decisions and stances on various social and political issues. Several complainants expressed disappointment with Disney's direction and indicated they would seek alternatives.
Positive reviewers, while not detailed in recent excerpts, represent a significant portion of raters at 39 percent five-star feedback. The absence of detailed praise in recent reviews makes it difficult to identify specific strengths, though historically Disney's theme parks and entertainment properties have drawn fans for immersive experiences and beloved characters. The stark division between enthusiasts and critics suggests that satisfaction depends heavily on individual values, expectations regarding pricing, and alignment with the company's public positions.
Customer Reviews (18)
Sorted by: Most recentLisa H.Feb 25, 2025
Disney's great unless you have an electric vehicle. I visit multiple times yearly and love it there. My son even had his wedding at Epcot. Last weekend we stayed at the Contemporary and I was frustrated to find zero EV chargers available. I drove to Magic Kingdom and only 5 spots exist in the entire lot, and even staff said they're rarely free. Eventually got one at 10 PM, but charging overnight wasn't enough to fill my battery because it's incredibly slow. When I've stayed at Universal properties, they have tons of complimentary fast chargers for guests. For EV drivers, Disney gets a 1 star rating.
Richard S.Jan 12, 2024
Costs quite a bit but totally worth it. Everything's clean and the staff is warm and welcoming. It's truly an unforgettable experience. Showcase of what America can be. You won't want to leave. If possible, also check out Cape Kennedy while you're in the area. Absolutely incredible.
Jennifer K.Jul 11, 2022
I needed to swap my tickets around to work with some family scheduling, and the customer service person who helped me was outstanding. Super friendly, patient, and made the whole thing smooth. Highly recommend them if you want to have the best Disney visit possible.
Amanda J.Jun 23, 2021
Fantastic service! I called with questions about my upcoming vacation and the representative was incredibly professional and helpful, going through everything I needed to know. And this was after 10 at night and they still gave me top notch attention.
Marcus T.Nov 10, 2020
Really glad to see new leadership taking charge at Disney. The previous direction wasn't working out. I'm hopeful about the current CEO's approach. Companies succeed when they stay true to what made them great while still improving and moving forward. I'd love to see the original vision of the company's founder continue to guide operations going forward.
Jessica A.Feb 16, 2020
We visited Disney World back in 2019 and ran into some unexpected challenges with our rental car and other situations outside our control. On our first day at Hollywood Studios, one of the Guest Services staff members realized our day wasn't going smoothly. They took time to show us a section of the park they loved and gave our kids a thoughtful gift. We were truly moved. The next day our rental car broke down, which delayed our arrival after months of planning. We missed all our fast passes and hadn't eaten. At Epcot's Guest Services, we hoped to recover our fast passes and maybe get discounted tickets for an extra day. They gave us our fast passes back and handed us free tickets for the following day. I actually got emotional because of how kind they treated us. The car problem wasn't their responsibility, but they chose to make our trip special anyway. Disney costs a lot for us, but their dedication to creating magic made it worthwhile.
The Walt Disney Company Review FAQ
Why does Disney World have such polarized ratings?
Disney's 2.7 rating out of 5 from 18 reviewers reflects a sharp divide: 50 percent gave one star while 39 percent gave five stars, with very few middle-ground ratings. Negative reviews cite high prices and concerns about corporate decisions, while the presence of five-star ratings suggests a loyal customer base, though specific praise is limited in recent reviews.
What do unhappy reviewers complain about most?
The primary complaint is cost versus quality. Reviewers state that prices are very high but service quality does not match the expense. Several recent reviewers also expressed frustration with Disney's corporate decisions and public stances, indicating that value perception extends beyond the product itself.
Are shoppers satisfied with Disney's service quality?
No, according to negative reviews. Multiple one-star ratings specifically mention that customer service quality falls short of expectations and does not justify Disney's premium pricing. The contrast between cost and perceived value is a recurring concern among dissatisfied visitors.
Do reviewers recommend Disney to others?
Recommendations are mixed and conditional. Negative reviewers explicitly suggest looking for alternatives and mention avoiding Disney products. Five-star reviewers represent 39 percent of ratings but have not detailed their reasoning in recent excerpts, making it unclear what specific aspects they recommend.
How should I interpret these ratings?
These ratings reflect highly subjective experiences. Satisfaction appears tied to both tangible factors (pricing and service) and intangible factors (corporate values and public positions). Potential visitors should consider whether they prioritize immersive entertainment experiences enough to accept premium pricing, and whether they align with the company's stated positions.