Divers Supply sells diving equipment and accessories including tanks, computers, batteries, and flashlights. This page aggregates shopper ratings and reviews to help you understand what customers experience when ordering from this retailer.
Divers Supply Reviews
1.3
4 reviews
What Shoppers Say About Divers Supply
Created with AI, based on recent reviews
Diners Supply receives overwhelmingly negative feedback from shoppers, with serious operational and customer service issues dominating reviews. The primary complaints center on unreliable order fulfillment (items not arriving as promised), unresponsive customer support (unanswered emails and calls, unfulfilled callbacks), and excessive shipping delays (9+ days to process orders). One shopper also reported suspicious activity flagging during checkout that created verification obstacles. A single reviewer noted that pricing appeared reasonable, but even this shopper was ultimately disappointed by slow delivery and a defective product upon arrival.
Across all reviews, shoppers express frustration with the lack of communication, inability to track or modify orders in real time, and the company's failure to resolve issues despite multiple contact attempts. No reviewers highlight positive experiences, product quality, or reasons to recommend Divers Supply to others. The consistent pattern of broken promises and poor responsiveness suggests systemic problems with order management and customer service infrastructure.
Customer Reviews (4)
Sorted by: Most recentAngela S.Jul 21, 2025
Complete waste of time and money I placed an order on June 30th with a promised delivery date of July 8th. My trip was coming up July 11th, so the timing was tight. Two of my three items showed up, but the flashlight didn't arrive. There was no automatic notification and no way to change or cancel the order. I sent four separate emails and called their customer service team three times. Each time they gave me a different delivery date, and every single one came and went without the item showing up. Then I got an email saying it was delivered, which wasn't true at all. The next day I got a marketing email advertising that same flashlight back in stock. It's clear they have no idea what's actually in their warehouse or where their shipments are. I finally gave up on my $189 flashlight because dealing with their incompetence was exhausting. I should have just gone with Scuba.com from the start.
Rebecca K.Mar 29, 2025
Their mistake, another company's gain My stepson wanted to surprise me with a used dive computer as an early birthday present. He had me listed as the buyer since I'd be the one using it and handling any warranty concerns down the line. The checkout system flagged it as suspicious and asked us to provide extra details for verification. After we confirmed everything, the order sat pending for about a week. Then we got notified that the order was canceled due to alleged fraud concerns. That was the end of that transaction.
Derek M.Dec 9, 2024
Terrible support experience I placed an order for a Catalina 40cf tank and saw it was stuck on pending status. I reached out multiple times through their chat and also called to ask when it might ship. Each time I got the same response that they'd check with their distributor and call me back. That never happened. Meanwhile, I found the same tank at another dive shop and got it delivered the very next day. I asked this company for my money back via email, and while they processed the refund quickly on December 6th, they didn't even bother sending an apology. I won't be shopping with them again.
Marcus T.Apr 25, 2024
Affordable rates, yet disappointed Overall the pricing seemed reasonable, so I decided to order a battery kit for my dive computer from them. What frustrated me most was the shipping timeline - it took 9 days just to get the order out the door, and another week after that before it arrived at my house. Once I finally got it, the battery turned out to be a generic brand with no clear information about its quality or reliability. I posted feedback about my experience on their site, but I noticed their reviews seem pretty curated. Based on this purchase, I don't feel confident recommending this company and won't be ordering from them again.
Divers Supply Review FAQ
What is the overall rating for Divers Supply?
Divers Supply is rated 1.3 out of 5 by 4 shoppers on RetailCoupons.com. The vast majority of reviews are one-star ratings, reflecting serious concerns about order fulfillment and customer service.
What do shoppers complain about most?
The most frequent complaints involve incomplete orders (items not arriving), unresponsive customer support (unanswered emails and ignored callback promises), and extended shipping delays (9+ days to process). Shoppers also report difficulty modifying or canceling orders once placed, and at least one instance of suspicious activity flagging during checkout.
Are there any positive aspects mentioned in reviews?
One reviewer noted that Divers Supply's pricing appeared reasonable and competitive. However, this shopper was still ultimately dissatisfied due to slow processing, lengthy delivery times, and receiving a defective product.
Do shoppers recommend Divers Supply?
No reviewers recommend Divers Supply. All reviews express disappointment or frustration, and several shoppers mention finding better service elsewhere or deciding to purchase from competitors instead.
What should I know before ordering?
Reviews suggest you should be prepared for slow order processing (9+ days), potential shipping delays, incomplete order fulfillment, and difficulty reaching customer support. Consider ordering well in advance of any trip or deadline, and contact competitors if you have time-sensitive needs.