Dockers sells casual and dress pants, shorts, and related menswear through its direct-to-consumer website. This page aggregates customer ratings and reviews to help shoppers understand the quality of products and service they can expect when ordering from Dockers.com.
Dockers Reviews
1.2
18 reviews
What Shoppers Say About Dockers
Created with AI, based on recent reviews
Dockers.com is receiving overwhelmingly negative feedback, with 18 shoppers rating the store 1.2 out of 5. The dominant complaint centers on customer service failures and operational issues. Shoppers report problems returning items within the stated 30-day window due to system errors, difficulty canceling orders despite being told they could, refunds not processing and requiring bank disputes, and products arriving damaged or unpackaged. Multiple customers mention getting scripted or dismissive responses from support staff, with inadequate solutions like discount codes that undercut ongoing promotions. One long-time customer noted losing brand loyalty after 30 years due to these service failures. Shipping problems compound the issues, with complaints about unreliable carriers making false delivery claims and mishandling packages.
A small minority of shoppers (6 percent) gave the store four stars, suggesting occasional positive experiences exist, but the pattern in recent reviews shows systemic failures in order fulfillment, returns processing, shipping partnerships, and customer service responsiveness. The consensus among reviewers is clear dissatisfaction with the company's ability to execute basic retail operations and resolve problems when they occur.
Customer Reviews (18)
Sorted by: Most recentTyler V.Jun 2, 2022
This company is an absolute mess. Everything from top to bottom is a disaster. Can't believe Levis is actually associated with them. The customer service is pointless, they never tell you anything, and delivery takes forever. Hopefully I never have to return anything because that'll probably be another nightmare.
Michelle L.Apr 25, 2022
Nonexistent customer support, painfully slow shipping, and returning items is a nightmare. Just don't buy from them.
Chris B.Apr 20, 2022
Four months now and my order still says pending. Can't even cancel it or request a refund. This is ridiculous.
Raymond T.Apr 17, 2021
Got a braided belt from them that fell apart after eight months of light use. This isn't real leather at all, just cheap stuff made overseas. When I contacted the company about it, they made me fill out a warranty form, print it, mail it back to them at my own expense, and then they decide whether to help you. That's not customer service, that's insulting. I'm done with them. I'd rather take it to a department store like Kohls because they actually care about their customers. Our company was thinking about buying for employees, but that's definitely off the table now. Totally unhappy. UPDATE: A Dockers rep actually reached out and offered to replace it. I have to admit I was wrong about them here.
Lucas P.Feb 23, 2021
The pants are actually nice, but the color fades pretty quickly. After about a year they look pretty worn out.
Anthony G.Dec 14, 2020
Worst jacket money can buy. Every time the zipper goes up it snags the material and gets stuck. Contacted customer service through their chat function and the rep I spoke with was absolutely useless, just like the jacket itself.
Kevin D.Dec 14, 2020
That jacket was the worst purchase I've made in a long time. The zipper gets caught in the fabric every single time you try to zip it up. I tried talking to a customer service rep on their chat and she was somehow even worse than the defective product.
Samuel K.Jul 29, 2014
This has to be the worst online shopping experience I've had. I placed an order and waited a week past the supposed shipping date without any movement. When I finally reached out to ask where my stuff was, they sent back a brief message saying items were out of stock and the order got canceled. No apology, no explanation, just done. For a company as big as they are, this level of service is embarrassing and unprofessional. They basically broke their promise to deliver without even having a real conversation about it. Honestly, I've never had such a terrible experience with any other major retailer.
Dockers Review FAQ
What is Dockers.com's average rating?
Dockers.com is rated 1.2 out of 5 by 18 shoppers on RetailCoupons.com. The rating reflects recent customer experiences with the company's products, shipping, returns, and support services.
What are shoppers praising Dockers for?
The volume of recent reviews is too small to identify consistent praise. The few four-star reviews do not provide enough detail to establish what specifically satisfied those customers, though the brand's historical reputation for casual wear quality is referenced by long-time customers who have since become dissatisfied.
What are the most common complaints about Dockers?
Shoppers report four main categories of problems: return processing failures (items rejected beyond deadline despite being within 30 days), order cancellation difficulties with contradictory support responses, payment and refund issues requiring bank disputes, and shipping and packaging failures. Many customers cite poor customer service interactions, describing support responses as scripted or unhelpful, with inadequate solutions offered for damaged or lost items.
Do shoppers recommend shopping at Dockers.com?
Based on recent reviews, the overwhelming majority do not recommend Dockers.com. Multiple customers explicitly state to avoid the site. Those with multi-decade loyalty report ending their relationship with the brand due to service failures.
How should I approach writing a Dockers review?
Share specific details about your experience: what you ordered, any issues with fit or quality, shipping timeline and condition, whether you attempted a return or cancellation, and how customer service handled your situation. Include concrete examples (order numbers, dates, responses) rather than general complaints. Note whether this was your first purchase or part of a longer customer history.
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