Do it Best operates as a hardware and equipment retailer serving customers both online and through local store locations. This page aggregates customer reviews and ratings to help shoppers understand experiences others have had with the company's products, policies, and service.
Do it Best Reviews
1.0
12 reviews
What Shoppers Say About Do it Best
Created with AI, based on recent reviews
Do it Best is rated 1.0 out of 5 by 12 shoppers, with all reviews giving one star. Shoppers report serious issues across multiple areas: incorrect items received, poor return policies, and unresponsive customer service. One shopper ordered a heated jacket but received a different item and had to follow up repeatedly before getting assistance. Another received lawn equipment parts that did not function as needed and required two trips to resolve the issue. Additional complaints center on staff behavior, with reports of unprofessional interactions, yelling, and dismissive attitudes toward customers.
Beyond direct customer experiences, reviewers cite concerns about operational reliability and workplace culture. Some report that products frequently disappear from inventory without notice, while others mention inconsistent support for vendors and store owners. Internal workplace issues including high employee turnover, poor training, and low morale are cited as contributing factors to the negative customer experience. The consistent theme across reviews is that customers feel the company prioritizes deflecting criticism over addressing legitimate concerns.
Customer Reviews (12)
Sorted by: Most recentSarah B.Nov 30, 2024
These folks have no idea how to treat customers. They charged me, sent me the wrong stuff, and refused to swap it out for what I actually needed. Now I'm stuck waiting up to ten days to get my money back so I can finish my work. All they did was laugh when my contractor tried to talk to them about it. Since it's employee-owned, there's nobody else to complain to. Fair warning: the people here are really unkind and their service is terrible.
Marcus T.Sep 1, 2024
Had a terrible experience at the local Do it Best in my area. The team was incredibly slow and struggled to help me find the right fasteners for my tools, taking way too long. They kept getting pulled away to assist other customers who showed up after I did. When I asked them to focus on finishing my order, I was basically told those other people mattered just as much. On top of that, they rang me up wrong and the receipt was messed up. The whole thing felt like the staff just wasn't paying attention to anything.
Do it Best Review FAQ
How is Do it Best's rating calculated on RetailCoupons.com?
The rating is calculated from verified customer reviews submitted to RetailCoupons.com. Currently, Do it Best is rated 1.0 out of 5 based on 12 reviews. All recent reviews have awarded one star, indicating significant customer dissatisfaction.
What are the main complaints shoppers mention about Do it Best?
The most common complaints include receiving incorrect items instead of what was ordered, lengthy delays in customer service response, unhelpful return policies, and poor staff behavior. Several shoppers also report that items they received did not match the product descriptions or images shown online.
Are there any positive aspects mentioned in reviews?
Based on current reviews submitted to RetailCoupons.com, shoppers have not highlighted positive aspects of their experience with Do it Best. All recent reviews focus on problems encountered.
Do shoppers recommend Do it Best?
Based on the one-star ratings and review content, current shoppers do not recommend Do it Best. Reviewers explicitly advise others to avoid the company and suggest looking elsewhere for hardware and equipment needs.
How can I write a review about Do it Best on RetailCoupons.com?
If you have shopped at Do it Best, you can submit a review on RetailCoupons.com by visiting the store page, selecting your star rating (1 to 5), and writing about your experience. Your honest feedback helps other shoppers make informed decisions.