DoMyOwn sells lawn care, gardening, and pest control products online. This page aggregates ratings and reviews from RetailCoupons.com shoppers to help you understand the real customer experience at DoMyOwn, including product quality, shipping reliability, and customer service responsiveness.
DoMyOwn Reviews
2.3
19 reviews
What Shoppers Say About DoMyOwn
Created with AI, based on recent reviews
DoMyOwn is rated 2.3 out of 5 by 19 shoppers, with a sharply divided customer base. Positive reviewers praise the condition of arrived orders and appreciate smooth transactions when stock is available. However, the majority of reviews reflect serious concerns: customers report non-germinating or expired seeds that the company refuses to replace, packages that never arrive despite tracking claims, shipping damage that contaminates products, and ineffective products. Multiple shoppers describe chronic shipping failures, including packages sitting in transit for extended periods and items showing as delivered when they never actually arrive. The pattern of unresolved complaints and what reviewers characterize as poor customer service accountability is the dominant theme across negative feedback.
Despite some successful orders reaching customers in good condition, the overwhelming trend suggests significant reliability issues with both product quality and order fulfillment. Shoppers consistently report frustration with customer service responses to problems, describing the company as unresponsive or dismissive when issues arise. The polarized ratings reflect a business where a minority of orders proceed without incident, while a substantial portion involve product damage, non-delivery, quality failures, or delays that the company reportedly does not adequately address.
Customer Reviews (19)
Sorted by: Most recentAndrew S.Nov 28, 2023
If you enjoy buying used merchandise at full price, this is your place. Otherwise, skip it. I ordered a 50 pound bag of pre emergent and received a 46 pound bag that had already been opened and retaped. This wasn't shipping damage, it was clearly opened before they sent it out since they taped it back up. Obviously they knew it was opened and missing product, and the tape job was so bad that even more fell out during transit. When I complained, they only offered to split the cost of what I lost, calling it a gesture for my inconvenience. That's not acceptable customer service at all. I'm shopping elsewhere from now on.
Jennifer T.Aug 29, 2023
I placed an order for about $213 and got an email that they cancelled it. Then someone from the company called saying they needed to charge me more. This seems really sketchy since my card was already charged. The person on the call was unprofessional and there was loud noise in the background. I'm taking my business elsewhere.
Timothy H.Jun 16, 2023
They blame the shipping company for delays, but it's been a week since I ordered and they haven't even packed my order yet. They're reluctant to issue refunds, so I'm just stuck waiting however long it takes for them to process it.
Steven M.May 26, 2023
I asked my pest control contractor which products he recommends and then sourced them from this company. Over the last year and a half, I've made multiple purchases and I'm always impressed with how fast they deliver. Their pricing is very competitive and the product quality matches what the professionals use. I'm able to get commercial grade chemicals for a small fraction of what the pros charge.
David L.May 26, 2023
My pest control professional told me which products he uses, so I looked them up and ordered from this company. I've been a repeat customer for about a year and a half now. Their delivery times are always quick, prices are competitive, and the products are high quality. I get the exact same professional-grade chemicals for treating my home but at way less than what the pros charge.
Frank E.May 12, 2023
The products are professional grade quality, way better than what you can get at big box stores like Home Depot or Lowe's. It's similar to another site I've used but appears to have less visibility. The pricing on smaller quantities is actually quite competitive. I just started ordering from them recently and tried both sites. They're pretty comparable in terms of what they offer.
Thomas H.Nov 22, 2022
I wouldn't recommend buying from this company. Their products simply don't work. I ordered 120 silverfish baits and was told that still wouldn't be enough to handle an infestation. Not a single bait showed any signs of being eaten. They asked me to send in the packaging for the product code, but the box didn't have one since it was hand packed instead of machine packed.
Elizabeth C.Jun 14, 2021
I've ordered from this company many times and they're excellent to do business with. The value is fair and you get exactly what you pay for. They're a quality American company and I'm proud to support them.
DoMyOwn Review FAQ
What is DoMyOwn's average rating?
DoMyOwn is rated 2.3 out of 5 based on 19 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed, with 63 percent one-star reviews and 32 percent five-star reviews, indicating a polarized customer experience.
What do customers praise about DoMyOwn?
Positive reviewers report that orders arrive in good condition and that transactions proceed smoothly when products are in stock. Some customers appreciate efficient processing when there are no shipping complications.
What are the most common complaints?
Recurring complaints include non-germinating or expired seeds, packages that fail to arrive despite tracking information showing delivery, shipment damage that contaminates products, products that do not perform as advertised, and extended delays with packages stalled in transit. Many reviewers also report that customer service is unresponsive or dismissive when addressing these issues.
Do customers recommend DoMyOwn?
Based on review sentiment, most negative reviewers explicitly state they will not order from DoMyOwn again. The polarized rating distribution suggests that while some orders succeed, the frequency of shipping failures, product quality issues, and unresolved customer service complaints makes it a high-risk retailer for most shoppers.
How can I write a review for DoMyOwn on RetailCoupons.com?
You can submit a review on this page after making a purchase from DoMyOwn. Share your honest experience with product quality, shipping, delivery, and customer service to help other shoppers make informed decisions.