Donna Karan New York Reviews

Got what I paid for, but the packaging was disappointing. When my prom dress came in, it showed up stuffed in a plastic bag inside an envelope instead of being boxed up like you'd expect from a designer. It reminded me more of a fast fashion order than something from a premium brand. My daughter wore it to the event, but I'm done shopping with them.

Their customer service is really lacking and the product quality has gotten worse. A size small should actually be a size small, but they're labeling stuff that feels like a large as a small, which doesn't help anyone. I also got refunded the wrong amount and nobody would help me fix it. I don't feel comfortable ordering from them anymore because I've lost trust in both the brand and their service overall.

Ordered a medium blouse and got sent an extra small instead. When I wanted to return it due to their error, they charged me six dollars for shipping. That's ridiculous.

They mailed me the completely wrong item. I had to call twice since emails got no response. Now I have to take the wrong thing to FedEx and wait ten business days for my money back. If I want the right one, I'd have to buy it all over again. This is unacceptable and I won't be ordering from them again.

Don't waste your time with this brand. They use discount codes to get your information but the codes don't actually work, and they won't fix it. I got ignored for weeks. Then some supervisor named Rebecca promised me a discount and said she'd call back to work it out. She ghosted me completely, wouldn't answer anything about duties or taxes, and disappeared. It's clear they don't give a second thought to customers outside the US. I've decided not to do business with them and I've reported their operations to the proper authorities for deceptive sales tactics. They claim to be premium but act like bargain basement. Save yourself and shop somewhere else.

This whole experience has been incredibly frustrating. I ordered two dresses and a bag for an event coming up and paid extra for rush two-day delivery because timing was really important. What arrived was just one dress and the bag that went with the second dress, which does me no good. I never heard anything about the other dress, so I had to reach out myself. That's when they casually dropped that it got canceled because they didn't have it. How does a business take payment for something they don't even have in stock? Any competent store knows what they have before selling it, especially when charging for expedited shipping. The customer service part was even worse. I told them my event was in two days and they basically shrugged. No offer to waive the rush fee for service they didn't deliver, no attempt to find me something else quickly, just total apathy. Now I'm scrambling with no time left, I'm out the money I paid for faster shipping, and stuck with stuff I can't use.

Ordered a dress, got it after ten days, but the sizing was way too big. Sent it back over a month ago and I'm still waiting on my refund. I've emailed three times with no replies. When I called customer service, they said there was an error and I'd have it within three to five days. Six days have passed and I still don't have my three hundred dollars back. I will never shop with them again.

I ordered the same sweater three times. After two months of asking where my stuff was, they sent an email saying I returned it and was getting money back. Except I never even got it in the first place. So I reordered it when it came back in stock, and after two months I had to ask for a refund again. For some reason I ordered it a third time when I saw it advertised, and yep, same problem. This time they just refunded me without any explanation or heads up. They're not even worth one star. Don't trust their online orders. They're really bad at what they do.

This company needs to shut down. I bought a suede trench coat for a lot of money with standard five to seven day shipping. After waiting, I called and they said it was shipping soon. Then the next day, same story. And the day after that. I finally pushed hard enough to get a shipping number, but the system just showed the label was created days ago with no actual movement. Multiple calls later and promises from supervisors who never called back. The company won't overnight it, won't refund it, and honestly seems like they don't care. It's been almost two weeks now with no progress. I've contacted my credit card company to dispute the charge since I have no product and zero assistance from them.

If you need something from Donna Karan's website, don't expect quick delivery. I placed my order over a week ago. For three days now it's been sitting in ready status but they can't seem to get it over to FedEx. They say their escalation process takes up to five days. Not great.