Drake's is a menswear retailer offering clothing and accessories available online at drakes.com and through physical locations. This page displays what 23 customers say about their shopping experience, covering website usability, shipping speed, product quality, and customer service.
Drake’s Reviews
4.7
23 reviews
What Shoppers Say About Drake’s
Created with AI, based on recent reviews
Drake's receives overwhelmingly positive feedback, with 23 shoppers rating the store 4.7 out of 5. The vast majority of reviewers praise the intuitive website, smooth checkout process, and fast shipping. International customers particularly appreciate that import fees and taxes are handled automatically at checkout, eliminating paperwork hassles. Product quality and packaging protection are consistently mentioned as strengths, though a few shoppers noted that packaging could be more upscale.
The small number of negative reviews center on customer service responsiveness. Some shoppers report delayed responses to product inquiries and shipping status questions via email, with one reviewer waiting a week for shipping updates and two days without a response to their contact. One reviewer also described a disappointing in-store experience at Drake's London location, citing uninterested staff and unhelpful sizing recommendations.
Customer Reviews (23)
Sorted by: Most recentChristopher D.Jun 30, 2023
Ruben really went above and beyond with his knowledge and genuine enthusiasm for the suits we were discussing. He answered my questions instantly and gave me really helpful suggestions. What stood out most was how he took the time to find different color options, send me photos, and ask which I preferred. I found my perfect suit because of his expertise. Thanks so much Ruben!
Laurent E.Apr 26, 2023
I want to give a huge thanks to Ruben for always offering such detailed and helpful assistance. He's consistently friendly and responds incredibly fast. The service has been flawless every single time. Really grateful for his support.
Patrick C.Apr 26, 2023
Ruben provided quick and helpful sizing advice on several different items over the past couple of weeks. Really efficient service!
Jonathan H.Apr 25, 2023
I needed to handle a return of two ties from the UK location for my boss, and Ruben on the returns team stepped in to help. The entire team was super responsive and supportive throughout the process.
David K.Feb 3, 2023
The communication throughout the entire delivery process was excellent. Really appreciated how well they kept me in the loop.
Lucas S.Jan 4, 2023
Top notch service paired with incredible products. Really can't ask for much more than that!
Elizabeth H.Jan 3, 2023
I got a scarf as a birthday gift for my husband, and the whole experience was wonderful from start to finish. I had concerns about import taxes and duties since I'm not in the UK, so I asked whether they were already included in the price. Not only did they email me back, but someone from their team also called to explain that the prices shown already cover all duties and taxes. They were incredibly patient and helpful on the phone. Everything went exactly as they described, and the shipping was lightning fast. I'd absolutely order from them again, and we're planning to visit the London shop when we're in the city next. Thanks for making this such a great experience!
Michael B.Dec 12, 2022
Henrik was absolutely wonderful to work with. Super knowledgeable and genuinely nice.
Thomas R.Jun 21, 2022
I've been buying from Drake's for over ten years now. Their clothes are like wearable art to me, with gorgeous color combinations and a timeless design sensibility that never gets old. Honestly, the one thing that used to hold them back was their online shopping experience. They kind of relied on how good their products were and didn't put enough effort into making buying from them easy. That changed recently when they brought on a new team, and Josh has been instrumental in that turnaround. Now the whole experience from browsing to checkout to customer support is absolutely fantastic. It's refreshing to see a brand that actually gets it right both in terms of the goods and the service that comes with them. Drake's is truly the pinnacle of men's fashion these days.
Drake’s Review FAQ
What do shoppers praise most about Drake's?
Reviewers consistently highlight the intuitive website design and smooth checkout process. Fast shipping, product quality, and reliable packaging protection receive frequent praise. International shoppers especially appreciate the automatic handling of import fees and taxes at checkout, which eliminates additional paperwork.
Are there common complaints about Drake's?
The primary complaint involves customer service responsiveness. Some shoppers report slow email responses to product inquiries and shipping status questions, with waits of several days mentioned. One reviewer also had a negative in-store experience in London, citing unhelpful staff assistance.
How is Drake's overall rating calculated?
Drake's is rated 4.7 out of 5 based on 23 customer reviews. The rating reflects the full range of customer experiences, from five-star purchases to one-star service issues, weighted equally in the average.
Would shoppers recommend Drake's to others?
The vast majority of reviewers express satisfaction and indicate they would shop with Drake's again. One reviewer explicitly stated they would definitely return. However, those experiencing customer service delays expressed frustration with the brand's responsiveness.
How can I write a review for Drake's on RetailCoupons.com?
Shoppers can share their Drake's experience by submitting a review through RetailCoupons.com. Include details about your specific experience, such as website usability, shipping speed, product quality, customer service interactions, and overall satisfaction to help other consumers make informed decisions.