Drake's is a menswear retailer offering clothing and accessories available online at drakes.com and through physical locations. This page displays what 23 customers say about their shopping experience, covering website usability, shipping speed, product quality, and customer service.
Drake’s Reviews
4.7
23 reviews
What Shoppers Say About Drake’s
Created with AI, based on recent reviews
Drake's receives overwhelmingly positive feedback, with 23 shoppers rating the store 4.7 out of 5. The vast majority of reviewers praise the intuitive website, smooth checkout process, and fast shipping. International customers particularly appreciate that import fees and taxes are handled automatically at checkout, eliminating paperwork hassles. Product quality and packaging protection are consistently mentioned as strengths, though a few shoppers noted that packaging could be more upscale.
The small number of negative reviews center on customer service responsiveness. Some shoppers report delayed responses to product inquiries and shipping status questions via email, with one reviewer waiting a week for shipping updates and two days without a response to their contact. One reviewer also described a disappointing in-store experience at Drake's London location, citing uninterested staff and unhelpful sizing recommendations.
Customer Reviews (23)
Sorted by: Most recentVictor L.May 10, 2022
I wanted to buy some shirts and scarves but was hesitant since it was my first order with Drake's and I wasn't sure about sizing. I reached out to their support team and got outstanding help. They advised me on everything from sizing to color options to which styles would work best for me. The guidance was really thorough. Josh even offered to take measurements of their shirts so I could figure out the right size for me. I've only gotten that level of attention from a handful of the best British brands out there. Their website is super user friendly and full of useful information too. The editorial section is particularly great with helpful style guides and really nice photography. I'm someone who only buys the very best, and Drake's is quickly becoming my top choice.
William C.Mar 23, 2022
Drake's has fans all over the world for good reason. Their customer service is outstanding, shipping speeds are incredible, and they always follow through on what they promise. It's truly impressive.
Andrew P.Jan 21, 2022
The customer service team is genuinely helpful and kind, plus shipping internationally is surprisingly quick. I really value the quality of Drake's products, and their service matches that same high standard. Josh was particularly fantastic when helping me source some specialized replacement buttons. He spent a lot of time coordinating with their factories to get exactly what I needed. Orders get to me in the States faster than a lot of domestic shipments.
Drake’s Review FAQ
What do shoppers praise most about Drake's?
Reviewers consistently highlight the intuitive website design and smooth checkout process. Fast shipping, product quality, and reliable packaging protection receive frequent praise. International shoppers especially appreciate the automatic handling of import fees and taxes at checkout, which eliminates additional paperwork.
Are there common complaints about Drake's?
The primary complaint involves customer service responsiveness. Some shoppers report slow email responses to product inquiries and shipping status questions, with waits of several days mentioned. One reviewer also had a negative in-store experience in London, citing unhelpful staff assistance.
How is Drake's overall rating calculated?
Drake's is rated 4.7 out of 5 based on 23 customer reviews. The rating reflects the full range of customer experiences, from five-star purchases to one-star service issues, weighted equally in the average.
Would shoppers recommend Drake's to others?
The vast majority of reviewers express satisfaction and indicate they would shop with Drake's again. One reviewer explicitly stated they would definitely return. However, those experiencing customer service delays expressed frustration with the brand's responsiveness.
How can I write a review for Drake's on RetailCoupons.com?
Shoppers can share their Drake's experience by submitting a review through RetailCoupons.com. Include details about your specific experience, such as website usability, shipping speed, product quality, customer service interactions, and overall satisfaction to help other consumers make informed decisions.