Dressbarn Reviews

The clothing quality is really poor. I tried to return something within the window they allow, but they refused to give me a refund. Getting in touch with them was incredibly difficult. It took forever searching online to find their contact information, but when I finally reached a customer service representative, they were actually really nice and helpful about processing my return and refund. So at least I got that resolved, but I can't recommend their products. Everything is synthetic polyester material that feels cheap.

What a total scam! How does dressbarn.com get away with using the Dress Barn name? The original Dress Barn had great clothing, but this online version is nothing like it. The quality is terrible, the fit is wrong, and the worst part is you can't get your money back. If you order from them, you're walking straight into a trap. Stay away.

I don't even live in the United States, yet I keep getting flooded with emails from this company about orders I never placed. I've told them multiple times that they have the wrong email address on file and asked them to delete it from their system. Their response was basically unhelpful, and the emails just keep coming. It's clear nobody there cares enough to actually fix such a simple problem. I wouldn't trust doing business with a company that can't even handle basic customer service requests like removing an email address from their database.

It sounds like what I went through matches everyone else's experience. Not all my items arrived on schedule. When I tried emailing customer service about missing packages, I got no response. I finally called and got someone on the phone but they couldn't explain what happened. My items did eventually arrive but they were way too large, even though I'd ordered them a size smaller than I normally wear. The customer service person was rude and kept talking over me, insisting their policy has always been store credit only, no refunds. He said I should have read the return policy before ordering online. So now I'm stuck having to order something else just to use up this credit, but I don't even know what size to buy. This will be my last order. I used to love shopping at their actual stores and spent quite a bit there, but the online version is a disaster and I'm going to tell everyone about how bad it was.

I loved your stores back in the day, but the online-only experience has been terrible. Here's what I'm dealing with: First, I get duplicate copies of every email they send sometimes multiple times a day. Second, orders take forever to arrive and there's no good way to track them. One time an item showed up but my other purchase never came, and they couldn't tell me what happened until I called and found out it was supposedly out of stock. They never bothered to notify me. Third, the return policy is awful compared to other online stores that let you get actual refunds. I was even offered a discount coupon if I'd agree to reorder before getting refunded. Fourth, good luck getting anyone in management to respond to you. And finally, the quality has dropped dramatically since they went online. Looking at pictures, you'd expect decent quality, but what arrives is poor. I understand you're struggling financially, but the path forward is through good customer service, fair return policies, and quality products. That's how other companies make money. Better service usually pays for itself.