DrKellyann Reviews

Didn't enjoy the flavor of the products I bought, so I sent them back. They gave me a gift card as a credit, but I really just want my $127 back on my actual card. I probably should have checked the return policy first, but now I'm stuck trying different flavors to see if any are better.

I ordered a 2 month supply of their perimenopause product but only received one month's worth. Thinking they might be waiting to see if I'd cancel before shipping the second box, I contacted them. They told me that since we're past the 30 day window and there's no tracking number, they can't help. They won't refund or reship, so I'm out 65 bucks.

Ordering from here was a nightmare. It took two weeks just to get my package, and when it finally arrived, it was completely the wrong order. I contacted customer service to get the correct one sent out, but they said I'd have to return the wrong order first and they wanted me to pay $10 for shipping on their mistake. That was the last straw. I'm filing a chargeback and won't be ordering from them ever again.

This is just regular broth that costs way more than what you'd pay at any regular store. The taste wasn't great either.

This company keeps billing me incorrectly. I set up a subscription and then got charged two more times without receiving anything. When I cancelled it, customer service refused to actually listen to what I was saying. My account shows both an active and cancelled subscription. Then I ordered again in July because I do like the product itself. Last week I noticed another charge - turns out they've been continuing to charge both my subscription accounts plus my bank account for the new order. When I called them about it, they insisted it's my fault and that I have multiple accounts. I kept asking them to show me these other accounts and they couldn't explain it. They claim I'm getting two boxes monthly but I'm definitely not. I'm fed up with them not listening and they owe me several hundred dollars at this point.

Do not order from this company. Their customer service is incredibly unprofessional and rude. If you want to know why, just look at all the terrible reviews they've gotten. This is a really awful business.

Started taking this for my pre-menopausal symptoms and ended up feeling even worse. Not the improvement I was hoping for.

I had the same problem as what I read in another review. The menopause support product I ordered made my symptoms significantly worse instead of better, so I quit taking it after about a month. The 3 month special pricing turned out to be a waste since I couldn't use it. I also set up an automatic subscription by accident, so I went to cancel it using the link in my confirmation email, but the website said I had no active subscriptions even though I knew I did. After I contacted support and sent them screenshots, they told me they'd cancelled it but then informed me I'm now banned from buying anything else from them because canceling counts as a dispute. Super frustrating.

I tried this menopause product hoping it would help with my symptoms, but it actually made things worse. The company's return policy doesn't make any sense - they want returns within 30 days but tell you that you need to take it for at least 90 days to see results. When I reached out after the 90 day mark to see if they could help, they basically said tough luck. Just wanted to let others know about this frustrating experience.

The program itself actually works, so I'm giving two stars, but the products made me extremely ill. I was nauseous and vomiting so badly that I had to stop working from home early, which was time I couldn't get back when I needed to be caring for my sick parent. I ordered their detox package and several broths, tried the lemon sips and chocolate shake, and got so sick I almost went to the hospital. I ended up buying regular beef broth from a local store and following a paleo diet instead, and I lost 6 pounds and over 4 inches in 3 weeks. Another huge problem is that their company operations are a mess. I did get a refund, but it took almost 5 weeks when their policy says it should be 5 to 7 days. I only got it because I called and followed up with my tracking number and order info. My return was over $200 and honestly, I shouldn't have had to chase them down for this. I'm writing this review because I reached out about my experience and left feedback on their site but didn't get a real response.