Eaze is an on-demand delivery service. This page aggregates verified customer ratings and reviews to help you understand what shoppers experience when using the platform for orders. Read real feedback about delivery times, customer service, order accuracy, and overall reliability.
Eaze Reviews
1.2
25 reviews
What Shoppers Say About Eaze
Created with AI, based on recent reviews
Eaze is rated 1.2 out of 5 by 25 shoppers, with an overwhelmingly negative reception. The vast majority of reviews cite serious operational problems including unexplained order cancellations, incomplete orders that were still charged in full, and significantly delayed deliveries with poor communication. Shoppers also report concerns about fraud and identity verification issues, describing profile photos that do not match actual delivery personnel and video verification processes where drivers do not show their faces. Additional complaints focus on high fees, lack of functional customer service options, and changes to the driver and packer workforce following a company ownership transition.
The few positive reviews (4 percent) represent a stark minority compared to the overwhelming number of one-star ratings (88 percent). No shoppers reported satisfaction with delivery speed, customer service responsiveness, or order accuracy. The consistent pattern of complaints across multiple categories (security, delivery, billing, and staff professionalism) suggests systemic operational issues rather than isolated incidents.
Customer Reviews (25)
Sorted by: Most recentSanjay P.Mar 13, 2026
This app has major fraud issues. The profile photo doesn't match the actual person, and during video verification they don't show their face at all.
Kyle M.Jan 31, 2025
After their workers organized and unionized, the company treated them terribly. They got sold to a new owner who brought in completely different drivers and packers. As a customer, Eaze is just as bad. They take forever to deliver and their fees are ridiculously high. Go to Ohana instead.
Jessica M.Aug 1, 2024
Absolutely horrible. It feels like a corporate nightmare with no real customer service options and ridiculously slow delivery. I ordered at 10:05 AM and they said it would arrive shortly. Nearly three hours later I hadn't received any text update. Do they expect customers to just sit at home all day waiting for them to show up whenever they feel like it?
Victor R.May 14, 2024
Eaze is awful! They didn't send me my complete order but still charged me full price. Please avoid this company!
Marcus T.Apr 14, 2024
This company is terrible! The drivers they send are always nervous and hesitant. I'm older and could take on half my neighbors, but these guys act like they're scared of their own shadow. Just get out of the car and do your job!
Kevin S.Dec 18, 2023
I created an account and made an order, but when I checked my order history just minutes later, nothing showed up. I waited a bit and placed another order, getting a delivery estimate of around 30 minutes. Within 10 minutes I tried checking the status and got logged out. My login credentials weren't working anymore, so I tried resetting my password. The old password was rejected, confirming it was the one I set initially. After creating a new password, I got a message saying my account was suspended. I spent about two hours dealing with this mess and won't be back. The app and website are completely useless and unreliable.
Nancy C.Dec 16, 2023
I placed an order on December 16th and got a text saying it would arrive in two hours. Three hours later I still hadn't received anything, so I tried their online chat support. After twenty minutes of going back and forth they ended the conversation. Then suddenly my order got cancelled without any real explanation. This place is a complete joke. I had placed a decent sized order for one hundred thirty-five dollars, and I ended up taking my business to Medmen who was much more helpful.
Patricia W.Nov 4, 2023
I've ordered from Eaze plenty of times without major issues, but their website is absolutely terrible. They send promotional emails at 9:30 AM but don't open until 11 AM, so you can't actually buy anything. There's also zero inventory tracking, so if you order something they don't have in stock, your order just disappears with no explanation of what went wrong.
Eaze Review FAQ
What is Eaze's average rating on RetailCoupons.com?
Eaze is rated 1.2 out of 5 based on 25 customer reviews. The rating reflects a substantial concentration of one-star reviews (88 percent) with minimal five-star ratings (4 percent).
What do shoppers complain about most?
The most frequent complaints involve order cancellations without explanation, incomplete orders that are charged in full, delivery delays with poor communication, and high fees. Shoppers also report concerns about fraud and identity verification, noting mismatched profile photos and incomplete video verification processes.
Are there any positive aspects mentioned in reviews?
Positive reviews are minimal and represent only 4 percent of all ratings. While a small number of shoppers gave five-star ratings, the detailed feedback in recent reviews does not highlight specific praised features or services.
Do shoppers recommend using Eaze?
Based on the review data, the overwhelming majority of shoppers do not recommend Eaze. Multiple reviews explicitly suggest alternatives, and the 88 percent one-star rating indicates widespread dissatisfaction with the service.
How can I write a review for Eaze on RetailCoupons.com?
After making a purchase, you can submit a star rating and written review describing your experience with delivery time, order accuracy, customer service, fees, and overall satisfaction. Honest, detailed reviews help other shoppers make informed decisions.
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