eBags sells luggage, backpacks, travel gear, and bags for everyday and adventure use. This page aggregates verified customer ratings and reviews from RetailCoupons.com to help you understand what shoppers really experience when ordering from eBags, from product quality and shipping to customer service and warranty claims.
eBags Reviews
3.7
15 reviews
What Shoppers Say About eBags
Created with AI, based on recent reviews
eBags receives sharply divided reviews that reflect significant operational challenges. Five-star reviewers praise responsive customer service, particularly regarding account security concerns. However, one-star reviewers consistently report serious issues with communication, returns processes, and warranty fulfillment. Common complaints include unresponsive customer service channels (non-functional email addresses and phone numbers), lengthy shipping delays without updates, inability to reach support on weekends, expensive return shipping fees, color and quality discrepancies between online images and received items, and most critically, a failure to honor the company's stated Lifetime Warranty. Multiple reviewers report submitting warranty claims with supporting documentation only to receive no response whatsoever.
The stark contrast in ratings (67 percent five stars versus 33 percent one star) suggests highly inconsistent service delivery. Positive experiences center on security response, while negative experiences concentrate on fundamental business operations: customer support availability, order fulfillment tracking, returns management, and warranty claims processing. Prospective buyers should be aware that the company's stated warranty and customer service promises do not appear to be reliably honored based on recent reviewer experiences.
Customer Reviews (15)
Sorted by: Most recentSophie R.May 4, 2024
Ordered a backpack that looked a certain way online, but the actual color was a different shade of purple than pictured. The material didn't feel high quality and I'd definitely feel cheated if I'd paid full price. I wanted to swap it for another color, but didn't realize before ordering that returns cost almost fifteen dollars each and they don't do exchanges. I was confident ordering because of all the glowing reviews, but my honest rating was blocked from posting on their site. That makes me wonder if maybe the positive reviews aren't totally genuine.
Francisco L.Nov 18, 2023
The customer service here is really bad. Can't find a way to cancel orders on the website, and there's no way to reach anyone when it's the weekend. The contact email they list doesn't actually work and bounced my message back. The phone line they have posted doesn't seem real either.
Christopher N.Apr 27, 2022
Had a problem right out of the box with a checked luggage item when one wheel fell off during the first use. Tried requesting warranty support several times but eBags never bothered to respond.
William H.Apr 18, 2022
I ordered something in early March and didn't get it until mid-April. I sent multiple customer service emails and never heard back. Had to reach out to the carrier myself because the package was stuck in one spot for over a month. They opened a case since the item never arrived. eBags didn't bother contacting me or responding to any of my emails. Finding their phone number was difficult, but when I finally got through, I received my stuff after 44 days. eBags gave no explanation or apology. There are definitely better companies to buy from that actually care about customer support.
Michael V.Jul 7, 2021
Watch out for eBags - they won't honor their so-called 'Lifetime Warranty'. I submitted everything they asked for and got zero response. I offered to fix the wheel myself, and they said they don't stock replacement wheels. Are they even still operating?
David M.Nov 30, 2018
Really appreciate how fast you responded when I flagged that suspicious email I got. Those phishing attempts are so stressful and make you worry for hours about whether your account's been compromised. You cleared everything up right away and put my mind at ease. Thanks a lot.
Lisa J.Apr 4, 2017
Everything I've bought matches the description perfectly. You can't beat the pricing.
Patricia G.Apr 4, 2017
Grabbed this purse for a special event, and it checked all the boxes. The dimensions work perfectly, it's an elegant bag perfect for spring, and you can carry it as a clutch or use the gold chain. Quick turnaround on the order too. Much appreciated.
Jamie P.Apr 4, 2017
Shopping at eBags is great! Originally just went there for luggage, but now I'm browsing for all kinds of stuff like apparel and outdoor equipment. The customer support and speedy delivery make an already fantastic shopping experience even better.
eBags Review FAQ
How is eBags rated on RetailCoupons.com?
eBags is rated 3.7 out of 5 based on 15 recent customer reviews. The rating distribution is notably polarized: 67 percent of reviews are five stars, while 33 percent are one star, with few middle-range ratings.
What do shoppers praise about eBags?
The primary positive feedback concerns responsive customer service, particularly when handling account security issues like phishing attempts. Reviewers appreciate quick action and clear communication on security matters.
What are the main complaints about eBags?
The most frequent complaints involve poor customer service communication, including non-functional email addresses and phone numbers, lack of weekend support, and slow or non-existent responses to inquiries. Additional issues include extended shipping delays without tracking updates, high return shipping costs, products arriving in different colors or conditions than pictured, defective items (such as luggage wheels failing on first use), and most seriously, failure to honor the company's Lifetime Warranty despite customers submitting documentation and meeting all stated requirements.
Do shoppers recommend eBags?
Recommendations are divided. Positive reviewers value the company's security response capabilities, but one-star reviewers strongly advise caution due to unresponsive support, poor warranty fulfillment, and operational issues. Given the polarized feedback, potential customers should carefully consider product guarantees and support expectations before ordering.
How can I write a review of eBags on RetailCoupons.com?
RetailCoupons.com collects verified customer reviews to provide authentic shopping insights. You can contribute your experience with eBags, including details about product quality, shipping, customer service responsiveness, and warranty claims, to help other shoppers make informed decisions.
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