Choice Hotels operates Econo Lodge properties offering budget accommodations across the United States. This page aggregates guest reviews and ratings to help you understand what to expect from the chain's properties, including feedback on cleanliness, staff service, pricing accuracy, and overall value.
Choice Hotels Reviews
2.6
22 reviews
What Shoppers Say About Choice Hotels
Created with AI, based on recent reviews
Choice Hotels properties show a polarized pattern in customer experiences, rated 2.6 out of 5 by 22 shoppers. Satisfied guests praise exceptional front desk service, clean rooms with new appliances, included continental breakfast, and convenient locations near dining options. However, the majority of reviews report serious property maintenance issues including dirty rooms, damaged furniture, stains on bedding, water damage, pest problems, and unpleasant odors. Additionally, customers report significant pricing discrepancies between online quotes and final bills, with some facing charges three to four times higher than advertised rates, along with frustrations over refund policies and inconsistent booking practices across locations.
Management responsiveness appears inconsistent across different properties. While some guests experienced attentive and helpful staff, others reported cold interactions and inadequate responses to cleanliness complaints, with offered compensation far below the severity of the issues. The disparity in experiences suggests quality control varies significantly by location, and transparency around final pricing remains a persistent concern for potential guests.
Customer Reviews (22)
Sorted by: Most recentJorge L.Mar 16, 2024
Pretty decent spot if you're just passing through. Nothing special, and the rates are on the steep side, but it gets the job done.
Robert N.Jul 1, 2023
Great breakfast to start your day. Check-in was fast and painless. The staff are genuinely nice people. The pool and hot tub are fantastic. Would tell anyone thinking about staying here to go for it.
Patricia K.Jan 12, 2023
This experience was absolutely terrible. Booked a room for my son and his dog who'd been driving all day to get across provinces. His drive got blocked by police due to a serious highway accident near Nipigon, and he found a room there instead. I immediately called to cancel and the staff basically blew me off. When I tried to talk it through they just shut me down. I sent an email to the corporate office looking for help but got told to deal with the hotel since they're franchises. Lost $150 and I'm advising everyone to skip the Thunder Bay location and honestly to reconsider doing business with this chain altogether.
Brandon R.Oct 23, 2022
Book through other sites, not that platform. Stayed at the Biltmore location in Asheville and it was gross. Dirty beds, filthy furniture, broken door frames, and they were doing construction right outside with all the noise. I couldn't stay in those conditions. They won't give my money back and the booking site isn't helping either.
Michael S.Aug 23, 2022
Stayed at the Greensboro location on Seneca and it's the filthiest place I've ever been in. First room they showed us had a torn bedspread and smelled like old smoke. The second room had three pillows and one didn't even have a case. Roaches were everywhere and I barely slept because I was freaked out. The whole area seemed run down. I was nervous about leaving my car alone. Couldn't wait for morning to get out of there.
Linda H.Jun 20, 2022
Location on the bypass in Jackson Tennessee - do not hand over your credit card details or financial information to them. They will clean out your account. Stick with a prepaid card if you have no choice but to go there. The management is hostile and unpredictable. My personal info was used without permission to reserve 14 nights and my account was emptied.
Sarah M.Jun 20, 2022
Jackson Tennessee location on the bypass - seriously, do not give them your credit card info or any payment details. They'll drain your account. If you absolutely have to stay there, bring a prepaid card instead. The owner is incredibly rude and aggressive. My information got used to book 14 nights without my permission and they wiped out my balance.
Jennifer K.Oct 11, 2020
This Great Barrington spot is an embarrassment for the company. Disgusting doesn't even cover it. They said they were totally booked but the parking lot was empty. The bathroom looked like they'd wiped the walls with a dirty floor mop, the toilet was nasty, and the floors hadn't been vacuumed in ages. The fridge reeked. When we complained they offered an upstairs room that was worse. The front desk staff literally grabbed the keys from my friend's hand and told us to leave without giving us our money back. We had to book somewhere else after 4 PM. Already filed a complaint with the Better Business Bureau. Go literally anywhere else.
George K.Oct 28, 2019
Booked through a travel website and cancelled well within the allowed timeframe. The booking site reached out to the hotel to get my refund processed but was told they wouldn't do it. That was basically all the money I had left to eat with for the next week and a half. As a senior that creates real hardship. I won't ever stay at another one of their properties.
Choice Hotels Review FAQ
How is the 2.6 rating calculated?
Choice Hotels is rated based on verified guest reviews submitted to RetailCoupons.com. The overall rating represents an average of all individual property ratings submitted by customers who have stayed at various Econo Lodge locations. The current rating reflects 22 reviews, with a notably split distribution: 59 percent one-star ratings and 36 percent five-star ratings, indicating highly variable experiences across different properties and stays.
What do satisfied guests praise most?
Positive reviews consistently highlight exceptional front desk staff who go above and beyond (such as offering to carry bags), clean and well-maintained rooms with new appliances, included continental breakfast amenities, and convenient locations near restaurants and attractions. Guests also appreciate quiet, calm property atmospheres when standards are met.
What are the most common complaints?
The majority of negative reviews report significant cleanliness issues including dirty rooms, stained bedding, water damage, pest problems, and unpleasant odors. A secondary major complaint involves pricing discrepancies, where guests discover final bills are substantially higher than online quotes, with some charges three to four times the advertised rate. Customers also report frustration with refund policies and inconsistent customer service responses to complaints.
Do reviewers recommend Choice Hotels?
Recommendations are highly divided. Five-star reviewers express genuine satisfaction and willingness to return, while one-star reviewers explicitly advise looking elsewhere and describe experiences as unacceptable. Several suggest the chain needs significant improvements in property maintenance standards, pricing transparency, and consistent management quality across locations.
How can I write a review for Choice Hotels?
RetailCoupons.com welcomes reviews from customers who have booked and stayed at Choice Hotels properties. You can share your experience by submitting details about cleanliness, staff service, pricing accuracy, amenities, and overall value. Verified guest reviews help other travelers make informed decisions and provide feedback that reflects real experiences across different Econo Lodge locations.