Choice Hotels operates Econo Lodge properties offering budget accommodations across the United States. This page aggregates guest reviews and ratings to help you understand what to expect from the chain's properties, including feedback on cleanliness, staff service, pricing accuracy, and overall value.
Choice Hotels Reviews
2.6
22 reviews
What Shoppers Say About Choice Hotels
Created with AI, based on recent reviews
Choice Hotels properties show a polarized pattern in customer experiences, rated 2.6 out of 5 by 22 shoppers. Satisfied guests praise exceptional front desk service, clean rooms with new appliances, included continental breakfast, and convenient locations near dining options. However, the majority of reviews report serious property maintenance issues including dirty rooms, damaged furniture, stains on bedding, water damage, pest problems, and unpleasant odors. Additionally, customers report significant pricing discrepancies between online quotes and final bills, with some facing charges three to four times higher than advertised rates, along with frustrations over refund policies and inconsistent booking practices across locations.
Management responsiveness appears inconsistent across different properties. While some guests experienced attentive and helpful staff, others reported cold interactions and inadequate responses to cleanliness complaints, with offered compensation far below the severity of the issues. The disparity in experiences suggests quality control varies significantly by location, and transparency around final pricing remains a persistent concern for potential guests.
Customer Reviews (22)
Sorted by: Most recentMiguel C.Sep 24, 2016
Came to town as an athlete for competition and couldn't have been happier with how we were treated at this location. The team responds right away whenever you need something. Would absolutely come back and tell other athletes visiting to stay here.
Carlos M.Nov 4, 2015
When I called before arrival at the International Drive location in Orlando, I was told packages wouldn't be charged if I was already registered. A couple days later my package showed up and they charged me anyway. When I talked to a manager they said either pay up or cancel my order. They didn't clean my room for three days, just made the bed. I'd never send anyone there. All they care about is money, nothing else matters to them.
Choice Hotels Review FAQ
How is the 2.6 rating calculated?
Choice Hotels is rated based on verified guest reviews submitted to RetailCoupons.com. The overall rating represents an average of all individual property ratings submitted by customers who have stayed at various Econo Lodge locations. The current rating reflects 22 reviews, with a notably split distribution: 59 percent one-star ratings and 36 percent five-star ratings, indicating highly variable experiences across different properties and stays.
What do satisfied guests praise most?
Positive reviews consistently highlight exceptional front desk staff who go above and beyond (such as offering to carry bags), clean and well-maintained rooms with new appliances, included continental breakfast amenities, and convenient locations near restaurants and attractions. Guests also appreciate quiet, calm property atmospheres when standards are met.
What are the most common complaints?
The majority of negative reviews report significant cleanliness issues including dirty rooms, stained bedding, water damage, pest problems, and unpleasant odors. A secondary major complaint involves pricing discrepancies, where guests discover final bills are substantially higher than online quotes, with some charges three to four times the advertised rate. Customers also report frustration with refund policies and inconsistent customer service responses to complaints.
Do reviewers recommend Choice Hotels?
Recommendations are highly divided. Five-star reviewers express genuine satisfaction and willingness to return, while one-star reviewers explicitly advise looking elsewhere and describe experiences as unacceptable. Several suggest the chain needs significant improvements in property maintenance standards, pricing transparency, and consistent management quality across locations.
How can I write a review for Choice Hotels?
RetailCoupons.com welcomes reviews from customers who have booked and stayed at Choice Hotels properties. You can share your experience by submitting details about cleanliness, staff service, pricing accuracy, amenities, and overall value. Verified guest reviews help other travelers make informed decisions and provide feedback that reflects real experiences across different Econo Lodge locations.