efile.com is an online tax filing service. This page aggregates shopper reviews and ratings to help you understand customer experiences with the platform. The ratings and feedback below reflect actual user experiences with the service.
efile.com Reviews
1.0
21 reviews
What Shoppers Say About efile.com
Created with AI, based on recent reviews
Shoppers consistently report that efile.com is a deceptive operation that advertises free tax filing but charges unexpected fees at the end of the process. Reviewers describe a poorly designed website that fails to save information during filing, unhelpful support resources, and unresponsive customer service when attempting refunds. One shopper reported the site has shut down and prevented access to previously filed returns, creating problems for users needing historical tax documents.
The service appears to target users with simple tax situations (such as those filing with only Social Security income) and then charge surprise fees ranging from $20 to $89 at the final filing step. Multiple reviewers state they were told filing would be free but were charged unexpectedly. Shoppers consistently recommend avoiding the service and using alternative tax filing platforms instead.
Customer Reviews (21)
Sorted by: Most recentNicole B.Apr 2, 2020
The website said you could file a return free by using the code for the pandemic. I went through their whole tax prep and fees kept appearing. There was nowhere to put in the code. I decided not to file with them and switched to a free option from another company. Total ripoff. I wish I could delete the tax information I entered. I'm uncomfortable with them keeping my details.
efile.com Review FAQ
What is the overall rating for efile.com?
efile.com is rated 1.0 out of 5 based on 21 shopper reviews. The vast majority of reviews are one-star ratings.
What do shoppers say about efile.com's pricing?
A primary complaint across reviews is misleading pricing. Shoppers report being told filing is free, then encountering surprise charges of $20 to $89 at the final filing step. Several reviewers indicate hidden fees for additional services like printing or filing extensions appear after completing most of the filing process.
Are there technical problems with the efile.com website?
Yes. Reviewers describe the website as poorly designed and report that it frequently fails to save entered information as users progress through the filing process. One shopper also noted that the site has shut down, preventing users from accessing previously filed tax returns.
How is efile.com's customer service?
Shoppers report that customer service is unresponsive and unhelpful. Reviewers say the company ignores refund requests and provides inadequate information in the help section. One user stated the company avoids contact after charges are disputed.
Do shoppers recommend efile.com?
No. Reviewers consistently advise others to use alternative tax filing services instead. Comments include 'run far away from them' and suggestions to check reviews before considering this platform.