eHarmony is an online dating service that uses a compatibility matching system to connect single users. This page aggregates shopper reviews and ratings to help prospective members understand user experiences with the service, pricing, customer support, and overall platform quality.
eHarmony Reviews
4.1
24 reviews
What Shoppers Say About eHarmony
Created with AI, based on recent reviews
eHarmony receives polarized ratings, with a significant portion of shoppers reporting deeply negative experiences. Common complaints center on rigid cancellation policies that prevent refunds even shortly after purchase, slow and unhelpful customer support (with 2-week response times and templated replies), high costs to unlock messaging features, a reportedly small user base with geographically distant matches, and concerns about fake or spam accounts on the platform. Shoppers also report low engagement, with some receiving no replies to messages or likes after joining.
On the positive side, three-quarters of ratings are five-star reviews, suggesting that a substantial segment of users find success and value in the platform. However, the provided recent reviews do not include details about what these satisfied users appreciate, making it difficult to articulate their perspective based on available feedback.
Customer Reviews (24)
Sorted by: Most recentRobert H.Dec 24, 2025
Since they implemented the identity verification requirement, the fake and spam profiles disappeared. This site is legitimately so much better than other options out there now. Cheers to a new year and exciting new possibilities!
James C.Dec 24, 2025
The new identity verification process really cleaned things up. No more sketchy scam accounts! It's honestly become such a better site compared to the competition. Here's to fresh starts and new opportunities ahead!
eHarmony Review FAQ
What is eHarmony's overall rating?
eHarmony is rated 4.1 out of 5 based on 24 customer reviews on RetailCoupons.com. The rating distribution is highly polarized, with 75 percent five-star ratings and 21 percent one-star ratings, and minimal feedback in middle ranges.
What are the most common complaints about eHarmony?
Recurring issues include difficulty canceling subscriptions and receiving refunds, especially for longer-term plans; high costs to unlock messaging and contact features; slow customer support responses (with shoppers reporting 2-week waits for template replies); a small user base resulting in matches far away geographically; and concerns about fake or spam accounts. Some users also report receiving no responses to messages or likes.
What are the main pricing concerns shoppers mention?
Reviewers cite high costs to unlock and respond to messages, making the platform expensive for basic communication. Some shoppers also report surprise at package pricing and difficulty canceling subscriptions before being charged for longer commitments like 3-month or 6-month plans.
How responsive is eHarmony's customer support?
According to reviews, customer support is slow and largely unhelpful. Shoppers report waiting up to 2 weeks for responses and receiving only templated replies that do not address their issues. Finding contact information, particularly phone numbers, is also difficult.
Do shoppers recommend eHarmony?
The reviews are divided. While 75 percent of ratings are five stars (suggesting satisfied users), the recent reviews available on RetailCoupons.com predominantly express strong dissatisfaction. Prospective members should carefully review cancellation policies and pricing before committing to a paid plan.
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