Epic Water Filters sells water filtration systems and replacement filters, including pitcher and gallon-sized models designed to reduce contaminants like PFOA and PFOS. This page aggregates verified customer reviews to help shoppers understand product performance, service reliability, and whether Epic Water Filters delivers on its promises.
epicwaterfilters.com Reviews
1.9
19 reviews
What Shoppers Say About epicwaterfilters.com
Created with AI, based on recent reviews
Epic Water Filters receives deeply divided reviews, with 19 shoppers rating the store 1.9 out of 5. A significant portion of reviewers praise the filtration effectiveness of the products themselves, particularly for addressing serious water quality issues like PFOA and PFOS contamination, and note that bottles keep water cold effectively. However, the overwhelming majority of complaints center on severe operational failures: chronic stock-outs of replacement filters on both US and UK sites lasting months, inventory management failures where in-stock items are charged and then delayed indefinitely, refusal to ship between warehouses (US filters unavailable to UK customers), inconsistent filter designs that don't match original purchases, quality issues with replacement filters that degrade quickly, and unreasonably high shipping fees. Several shoppers describe the experience as a scam given the impossibility of obtaining replacement filters after purchase.
The most damaging pattern across reviews is the disconnect between product quality and customer service: shoppers who receive working filters initially find themselves unable to reorder replacements, leading to frustration that the purchase becomes unusable. Multiple reviewers note weeks-long delays with no communication, and customer service responsiveness appears inconsistent. For shoppers in the UK, geographic shipping restrictions compound the stock-out problem. While a minority of buyers report satisfaction with the core product, the logistical and inventory issues create a significant barrier to repeat purchases and ongoing use.
Customer Reviews (19)
Sorted by: Most recentAmanda S.Aug 12, 2024
Filters Fail Way Too Fast. Sure, Epic sends replacement filters pretty easily when they fail, but that's not really the point. The Pure Epic filter is supposed to last for 150 gallons but mine dies in under 10 days with maybe 20 gallons of water. The filtering process takes forever like two hours or more. For a working filter it should take 20 minutes max. I track our water usage and after changing filters three times in less than two months I started keeping records. Our water quality is actually good based on the report we got. We picked this brand because it does more than Brita. At this rate we'd expect dirt coming out of the tap. I'm looking into a reverse osmosis system instead. Seems like they might even be hiding negative reviews because I'm not seeing many complaints anywhere.
Sarah M.Aug 5, 2024
Can't Get Filters After Months Of Waiting. We purchased the under sink Smart Shield filter years ago to deal with lead in our tap water. The first replacement filter worked fine but now they've been out of stock for a long time and we're stuck. Water pressure in the kitchen sink is terrible but we have no new filter to install. Customer service promised the filters would be back by late July but it's already August and still nothing. We might have to buy a completely new system since we definitely need to filter the lead. This whole situation is really frustrating.
Victoria C.Jul 15, 2024
Defective Product And Awful Support. This product is bad and their support is even worse. Our Epic Water pitcher worked well for the first couple weeks but then the flow got incredibly slow making it take all night just to filter a small amount. I couldn't reach anyone by phone so I emailed asking for a replacement filter. They got back saying we probably have water with high turbidity and they would look into it. Our municipality tests water every year and reported very low turbidity numbers.
David R.Jun 6, 2024
Not Worth It In My Area. Skip this brand. Epic Water needs to let customers know that their filters don't perform well in certain Australian regions like Melbourne where there's a lot of sediment in the water supply. They never mention this anywhere.
Michelle J.Apr 1, 2024
Positive Support Experience. I had a good experience with their customer service team even though my delivery took longer than expected. When my order hadn't arrived after four weeks I contacted Epic and they were quick to respond and offered a good solution. Based on what I've seen from other customers and my own situation, UK orders do take a while to get there, probably four to six weeks coming from the US, but the quality is solid.
Jessica W.Jun 1, 2023
Total Waste Of Money. The outdoor bottle filters at 750ml are completely useless. I dropped over 100 bucks on one and feel totally ripped off.
Emily F.Mar 1, 2023
Decent Filters But Poor Replacement Program. The water filters work well and I'm satisfied with the product quality itself. However the replacement filter program is disappointing. A filter order I placed got refunded because it never shipped after waiting almost three months.
Ashley R.Oct 17, 2022
Terrible Customer Support. The product is okay but the support is absolutely terrible. They took my money and completely refused to refund an order that sat unfulfilled for a month claiming it's already packed and they can't cancel packed items. Then they shut down my subscription without asking instead of actually fixing the package that's been delayed over six weeks.
Marcus T.Jul 11, 2022
Company Quality Has Really Declined. This place used to be great, but the experience has completely fallen apart. Their website is loaded with products listed as available when they're actually out of stock. The worst part? Can't get replacement filters for my pitcher, which makes the whole thing pointless. They're not posting anything about inventory problems on their social media or website, they're ignoring customer emails, yet they keep charging subscription fees like nothing's wrong. Just be upfront about what's going on. Looking at recent feedback here, their reputation is in the gutter. I cancelled my subscription and moving to a different brand. That's rough because I genuinely loved how clean the water tasted compared to other options.
epicwaterfilters.com Review FAQ
What is the average rating for Epic Water Filters, and how many reviews does it have?
Epic Water Filters is rated 1.9 out of 5 based on 19 customer reviews at RetailCoupons.com. The rating reflects a split between shoppers who praise product quality and those frustrated by inventory and shipping issues.
What do customers praise about Epic Water Filters?
Shoppers consistently highlight the effectiveness of the filtration systems, particularly for addressing serious water contamination like elevated PFOA and PFOS levels. Customers also report that the bottles maintain water temperature well throughout the day, even in hot conditions.
What are the main complaints customers have?
The primary complaints involve severe inventory management problems: replacement filters are frequently out of stock for extended periods (months in some cases), items show as in-stock but orders are delayed indefinitely, replacement filter quality degrades quickly, and the UK warehouse refuses to ship filters to UK customers even when the US warehouse has stock. Shoppers also report high shipping fees and inconsistent customer service responsiveness.
Is Epic Water Filters recommended by reviewers?
Most reviewers do not recommend Epic Water Filters due to operational issues. While the product itself performs well initially, the inability to obtain replacement filters and frequent delays make the purchase impractical for long-term use. Even shoppers satisfied with initial product quality express reluctance to repurchase.
What should I know before ordering from Epic Water Filters?
Be aware of the high risk of experiencing inventory delays and stock-outs for replacement filters, particularly outside the US. Shipping costs are reportedly high, and if you are in the UK, verify beforehand that replacement filters will be available and shippable to your location. Consider whether you can source replacement filters from alternate retailers before committing to a purchase.