eSkinStore is an online retailer specializing in skincare products. This page provides aggregated shopper reviews and ratings to help you understand what customers have experienced when ordering from this site.
eSkinStore Reviews
1.8
20 reviews
What Shoppers Say About eSkinStore
Created with AI, based on recent reviews
eSkinStore receives predominantly negative feedback, with 20 shoppers rating it 1.8 out of 5. The most common complaint involves shipping failures: customers report paying for expedited shipping that never arrives, orders that remain unshipped for extended periods, and a lack of tracking information. Multiple reviewers also cite unresponsive customer service, with attempts to contact the company about cancellations and refunds going unanswered. One reviewer expressed concerns about potentially fabricated positive reviews.
A small group of satisfied customers report positive experiences, noting professional service, accurate product delivery, and reasonable pricing without complications. However, these positive accounts represent a minority of feedback, and the overwhelming pattern of shipping and customer service failures dominates the review data.
Customer Reviews (20)
Sorted by: Most recentKerry V.Nov 26, 2025
Don't shop at this website. They list items as available when they're actually out of stock, then charge steep fees for expedited shipping that never happens. A month has gone by and my order still hasn't shipped. I've emailed three times asking to cancel and get my money back, but they're ignoring me completely. I'm looking into filing complaints and trying to get my payment reversed while also warning others to avoid this place.
Jennifer W.Oct 13, 2025
Every purchase I've made has been treated with great professionalism and dependability. I get exactly what I order at reasonable prices without any hassles.
Diego F.May 14, 2025
I placed an order on the fifth and paid almost sixteen dollars for expedited four or five day shipping. It still hasn't come and they provided no tracking information so I can't figure out where it is. I'm going to wait a few more days, but if it doesn't arrive I'm going to report them and pursue legal action.
Carlos S.May 14, 2025
Ordered on the fifth and paid extra for quick delivery that promised four or five business days, adding almost sixteen dollars for shipping. It never arrived, and they didn't even give me a tracking number to see where it went. I'm giving it a few more days, but if it doesn't show up I'm reporting this to authorities and considering legal action against this website.
Thomas B.Apr 23, 2025
They appear to be posting fake positive reviews all over the internet to make themselves look better than they actually are.
Ashley P.Apr 1, 2025
My order never got shipped out. The customer service is awful. Please don't buy from this place.
Nicole R.Mar 17, 2025
I wish I'd found this before ordering from this terrible company. They take forever to respond on the phone or through chat, nothing gets resolved, and orders are constantly delayed. I definitely won't be shopping here again.
Lauren M.Mar 15, 2025
Steer clear of this place. They add extra shipping costs after you buy and don't even have items in stock. I've asked multiple times to cancel my order but apparently that's impossible, so I'm stuck with an eight hundred dollar pending charge and no shipping date or stock update. The customer service is terrible, the website and app are unreliable, and the whole experience is frustrating. Just skip it.
Asian H.Mar 4, 2025
A full month later and I still haven't received anything. I'm really uncertain whether they even shipped my order at all since there's no way to track it properly. The only info available shows the shipment is stuck in Los Angeles with no movement.
Marcus T.Feb 8, 2025
I placed an order and got a confirmation email saying they'd notify me when it shipped. Five days went by with no updates, so I tried calling during their posted business hours. Nobody ever picked up, just got transferred to voicemail every time. I tried their chat feature next, and someone eventually responded. They told me the order should ship in a few days from the supplier. When I asked to cancel since my card hadn't been charged yet, they refused because the order was already confirmed. That ended the conversation. I'm really wishing I'd checked reviews before hitting that order button. This company feels sketchy.
eSkinStore Review FAQ
How is eSkinStore's rating calculated?
The 1.8 rating is derived from all customer reviews submitted to RetailCoupons.com. The rating distribution shows that 75 percent of reviews are one star, 15 percent are five stars, and smaller percentages are two and three stars, with no four-star reviews.
What is the main complaint about eSkinStore?
The dominant complaint involves expedited shipping failures. Multiple customers report paying extra fees for fast delivery (advertised as four to five business days) that either never arrives or is severely delayed beyond the promised timeframe. Customers also consistently mention receiving no tracking information and difficulty reaching customer service to resolve these issues.
Are there any positive experiences reported?
Yes, a minority of customers report positive interactions, praising professional service, accurate orders, reasonable pricing, and hassle-free purchases. However, these positive reviews represent only 15 percent of feedback.
How responsive is eSkinStore's customer service?
According to reviews, customer service responsiveness is a significant problem. Shoppers report sending multiple emails requesting order cancellations and refunds with no response from the company.
Should I order from eSkinStore?
Given the 20 reviews submitted and the 1.8 rating, you should carefully consider the substantial risks. The pattern of unshipped orders, failed expedited shipping, lack of tracking, and unresponsive customer service suggests significant operational issues that may affect your purchase.