eSkinStore Reviews

I've had this exact problem others have described. This is a scam operation. After two weeks they can't give you tracking info and won't let you cancel. I had to file a dispute with my credit card company. Don't do business with these people.

I'd avoid this website. I placed an order and it never arrived. My local post office confirmed it was lost and emailed me verification of that. Over a month went by during which I sent many support emails asking for help, but nothing happened. They ignore you or respond with unhelpful answers that don't address the problem. Looking back, I definitely should have read reviews first before placing another order here.

Stay away from this website. My order never arrived. The postal service confirmed it was lost and sent documentation about it. A month has passed with countless emails to support and zero resolution. They either ignore you or send responses that make no sense. I definitely should have checked reviews online before trying to shop here again.

Avoid this store. Here's what happened to me: I ordered on the tenth of October and found out after buying that everything needed to be restocked. They finally shipped on October 24th, but it never showed up. I contacted customer service four times saying something was wrong based on the tracking, but they just kept sending the same tracking number without addressing the issue. The shipment somehow went around the US instead of to Europe like it should have. Getting a useful answer from their support team took forever and they kept offering excuses instead of helping. Eventually I filed a complaint through PayPal and finally got a refund on the twenty-fifth. The whole ordeal was exhausting and time consuming. This business is poorly run with no inventory, dropshipping model, unreliable shipping, unhelpful customer support, and they try to dodge taxes by labeling international packages as gifts.

I'm equally frustrated. Should have paid attention to the warnings from other reviewers. I ordered some skin vitamins from Portugal that were supposed to ship from another country with delivery in five days. It's now stuck in customs for three weeks because I owe taxes that cost more than the actual product. Still waiting on a refund since I won't accept being misled about shipping and costs.

My order from Europe through their Canadian site went smoothly. Patience is necessary, which I expected after checking reviews ahead of time. Four weeks for delivery was what I anticipated, so that worked fine. I asked for an update partway through and received an email detailing which products they were still assembling for my order. One thing I didn't expect was needing to pay additional import processing through the Netherlands, adding roughly 8% more in taxes and admin fees. The overall deal remained solid when ordering larger quantities. The long timeline and initial expense made me nervous, though I paid with my credit card to be protected. I'm planning to order again soon. Just set realistic expectations about timing.

I ordered from Europe through their Canadian site and had a smooth experience overall. You need patience, but I was prepared for that after reading reviews beforehand. My order took four weeks, which I anticipated, so I was satisfied. I requested a status update partway through and got an email breaking down exactly which items they were waiting to gather for my package. I didn't realize beforehand that I'd need to cover extra import taxes and fees through the Netherlands, adding about 8% more in tax plus administrative charges. Still, when I placed a large order, I saved significantly compared to other options. I was nervous about the long wait and the upfront cost, but I used a credit card for protection. I'll definitely order again. Just understand it takes several weeks.

The order processing here moves at a snail's pace. It's frustratingly slow from start to finish.

I bought three bottles of nail polish. Two arrived properly boxed, but the third came without any packaging. When I contacted them about it, they said to send an email. Their reply was that they checked and future shipments wouldn't include boxes. I've purchased this exact product before and it always came in a box. I let them know I planned to leave a bad review, and their response was that they didn't care at all.

The prices on the two items I purchased were really competitive, better than what I found elsewhere. However, this is a dropshipping operation, so they don't stock most of what they sell. They act as middlemen sourcing items directly from suppliers. There's nothing illegal about that and the products should be fine, but delivery takes forever. My stuff took about three weeks to arrive. If you're in a hurry, keep this in mind before ordering. But if you're willing to wait and want to save money, it's worth it. I verified my charges were accurate and the credit card wasn't hit until the order actually shipped. The store seems legitimate and the website is easy to navigate with professional support, though it lacks personality. They don't really tell you they're dropshipping or give you expected delivery windows, which I found frustrating. Still, I received exactly what I paid for without any shady charges or problems.