FAB CBD sells cannabidiol products including oils and other CBD items. This page shows what shoppers report about their experience ordering from fabcbd.com, including ratings, reviews, and answers to frequently asked questions about the company.
FAB CBD Reviews
2.7
11 reviews
What Shoppers Say About FAB CBD
Created with AI, based on recent reviews
FAB CBD has a divided customer base, rated 2.7 out of 5 by 11 shoppers. Some long-time customers report that the company's quality and service have declined significantly since it appears to have changed ownership, with recurring complaints about refund processing failures, unresponsive customer service, hidden charges on advertised free products, double-charging, and order cancellations without proper communication. A smaller group of reviewers give positive ratings, though recent reviews are overwhelmingly negative, citing dishonest practices and poor support that make the company difficult to recommend.
Common issues include refund systems allegedly down for extended maintenance periods with money owed for weeks, overseas customer service representatives, website technical problems during peak shopping periods, and customer service that either fails to respond or responds with unhelpful, robotic emails. Several shoppers who were previously loyal customers report they would no longer recommend FAB CBD due to these combined problems with product quality changes, billing practices, and support responsiveness.
Customer Reviews (11)
Sorted by: Most recentRichard W.Jan 4, 2026
The company seems to have new ownership and management now, no longer the Colorado business it once was. A few years back, everything ran smoothly and was top notch. My recent order of oil was different somehow. I suspect the company got sold to some investment group running things now. Called their customer service and got someone from overseas that was hard to understand. They even said they'd need to contact the company about my question, which was strange. Shipping was a mess with no tracking updates, and the package had a return label from some place called NuLeaf Inc. I looked into that and got more confused. Going to find a different, more reliable CBD supplier.
Jennifer L.Nov 3, 2025
Used to have good experiences with them. Placed an order on 10/24/25 and got no heads up that the item was out of stock or that shipping had stopped due to inventory issues. Instead I got excuses for days about where my stuff was. Finally got an email saying my order got cancelled like I asked, but they never actually processed my refund.
Michael V.Oct 12, 2025
FAB CBD is being dishonest. For the past three weeks they keep telling me their refund system is down for maintenance updates and now it's broken. They owe me over a hundred dollars. When I ask to speak with someone in charge, they refuse and just send back the same robotic emails. I first reached out on September 12th about being overcharged, and here we are still dealing with this.
Patricia M.Jun 8, 2025
Got charged twice on my card without asking me. When I tried to reach customer service, they were basically nowhere to be found. There are way better options out there with superior products and actual customer support. This whole experience was a disaster. I can't recommend FAB CBD to anyone.
Robert K.Jun 4, 2025
Skip this company. I was a loyal customer for years and spent a fortune on their items. I signed up for their VIP membership, but the products they advertise as free actually charge a small fee that's hidden. When I asked customer service about it, they took forever to respond and were rude and unhelpful about the whole thing. I filed a complaint with the BBB because of the misleading ads and wanted my membership fee back, but they never even replied. The mess started in May and went back and forth between them saying they'd refund it, then saying they wouldn't. Total disaster.
Amanda R.Sep 5, 2024
Their website wouldn't work for me over the Labor Day weekend. Every time I tried to buy something, I got an error about my card info not being verified. I tried with two different cards and even checked with my bank, which said everything was fine on their end. Called customer service twice and left messages but didn't hear back for three days. The customer feedback form on their site is broken too, giving some weird error about alphabet only, which doesn't make sense when they're asking for email addresses. I also emailed them directly about the issues the next day and still no response. It's weird because this company used to work great. Something definitely changed. Oh, and I can't log into my account anymore without resetting my password every single time.
Marcus T.May 2, 2024
Got an email out of nowhere saying the product I bought a month ago and already mostly used was contaminated and needed to be thrown away. They claim it might have had pesticides, heavy metals, bacteria, who knows what. Despite calling and emailing repeatedly, they haven't been upfront about any of this. Now I have to spend my own money getting tested at a lab to make sure I'm okay. It's crazy how companies these days only seem to care about profits, not the people buying their stuff. Really disappointing.
Sarah N.Feb 16, 2023
This company is fantastic. The products are excellent and their online customer service is honestly the best I've encountered anywhere. Seriously, couldn't ask for better.
Linda S.Mar 25, 2021
I've tested out a few other brands but FAB is hands down the best. The pricing is fair, delivery is speedy, and I'm very satisfied with everything about it.
FAB CBD Review FAQ
How is FAB CBD's rating calculated?
The 2.7 rating is the average of all customer reviews on RetailCoupons.com. Currently, 11 shoppers have left ratings, with 45 percent giving 1 star, 36 percent giving 5 stars, and the remaining reviews distributed across 2 and 3 stars.
What do shoppers say they like about FAB CBD?
A portion of reviewers report having good experiences with FAB CBD in the past, particularly those who were long-time customers years ago. These shoppers note that the company previously ran smoothly and offered top-quality products.
What are the most common complaints about FAB CBD?
The most frequent complaints involve refund processing delays and failures, with some customers reporting they are owed money for weeks while being told refund systems are under maintenance. Other recurring issues include unresponsive or unhelpful customer service, double-charging on credit cards, hidden fees on advertised free products, out-of-stock items without advance notice, order cancellations without proper communication, and website errors during checkout.
Would shoppers recommend ordering from FAB CBD?
Recent reviewers explicitly state they cannot recommend FAB CBD and advise others to skip the company, citing superior products and customer service available elsewhere. Even formerly loyal customers say they would no longer shop there based on recent experiences.
How can I share my FAB CBD experience on RetailCoupons.com?
You can write a review by visiting the FAB CBD store page on RetailCoupons.com and submitting your rating and comments. Your honest feedback helps other shoppers make informed decisions and provides FAB CBD with direct customer input about their service.
Looking for FAB CBD coupons?
View FAB CBD Coupons
22 active codes right now. Save before you check out.