Faithfull the Brand is an online fashion retailer selling contemporary apparel and accessories. This page provides honest, unfiltered customer reviews and ratings to help shoppers understand real experiences with their products, pricing, and return policies before making a purchase.
Faithfull the Brand Reviews
1.3
12 reviews
What Shoppers Say About Faithfull the Brand
Created with AI, based on recent reviews
Faithfull the Brand receives overwhelmingly negative feedback, rated 1.3 out of 5 by 12 shoppers. Reviewers report serious issues with customer service, including inconsistent application of return policies that contradict what the website states, refusal to exchange items or offer store credit, and slow email responses. Multiple shoppers describe billing problems involving currency conversion surprises and unexpected international fees that doubled their charges. Quality concerns also emerge, with customers questioning whether items are dropshipped and noting that construction details like buttons feel inexpensive for the premium prices charged. Additionally, reviewers report sizing that runs small and disputes over return condition assessments, with one shopper claiming the retailer falsely identified damage on an unworn dress.
The few slightly less negative reviews still highlight significant operational friction. Return shipping costs fall on customers, which becomes expensive for international orders, and the stated return eligibility system appears unreliable or difficult to navigate online. The combination of premium pricing, quality concerns, customer service delays, and inconsistent policy enforcement creates a pattern of dissatisfaction that spans product, pricing transparency, and post-purchase support.
Customer Reviews (12)
Sorted by: Most recentPriya S.May 14, 2025
They refused to exchange my item for a different size and wouldn't offer store credit, claiming final sale items couldn't be exchanged. This contradicts what's written on their site, which clearly says final sale items can be exchanged if stock allows or you get 100% store credit. For a premium brand charging premium prices, especially when you're buying multiple things, the customer service is really disappointing. Honestly, the hype isn't justified.
Victor C.May 9, 2025
Would rate zero if I could. The prices displayed on their site were in one currency, but I ended up getting charged way more than what seemed to be advertised, plus an international fee. After checking my accounts, I realized I was charged nearly double what I thought. The item isn't worth that amount at all. I filed a dispute right away. After the dispute was filed, the company sent tracking that just went to their website rather than actual carrier tracking. When I followed up asking why everything showed different pricing and demanding a refund, they took a few days to respond and sent the same useless tracking again. The prices on their site never match what people actually pay. I'm counting on my payment processor to make this right.
Lauren T.Apr 17, 2025
I ordered a dress for an event, tried it on, and decided it wasn't for me. I returned it right away in perfect condition - honestly unworn. I even took photos showing the dress was flawless before packing it up. After more than a week, they emailed me a warehouse photo claiming there was a white mark on it. I'm completely certain there was nothing on that dress when I sent it back. Now they're refusing a refund on an item I never wore and offering only store credit instead. This has escalated to official complaints, but I'm really upset about how they're handling this.
Thomas H.Mar 14, 2025
The return process is pretty rough. When I looked up my return online, it said I wasn't eligible to return. The top I bought was way too snug, so I reached out via email and got a return label back. But here's the catch - you pay for return shipping yourself. Since the item shipped from overseas and I'm in Europe, return postage ended up costing around 25 euros. Not ordering from them again.
Michelle K.Jan 8, 2025
Watch out - their sizing runs quite small. Also be aware that getting a response about returns is slow; I waited over a day just to hear back about their return policy.
Tanya B.Nov 23, 2024
The quality here is just not good. It feels like everything is drop shipped, and even the buttons are fake. For what you're paying, this is a total ripoff. Don't make my mistake.
Rachel M.Jul 5, 2024
Nothing about this brand is working for me. Their customer support and return process are both frustrating and need serious improvement.
Christine W.May 8, 2024
I got linen pants with a pleat that's sewn in the wrong direction. The linen itself feels cheap and thin. The price is way too high for what you're actually getting. I'm done with this brand.
Sandra L.Mar 12, 2024
The price point doesn't match the quality at all. These dresses feel like budget pieces that shouldn't cost anywhere near what they're asking. Plus, they're loose fitting and no free returns means you're paying to ship stuff back to the West Coast. That's a dealbreaker for me.
Diana R.Feb 29, 2024
Should be zero stars if that were possible. They don't answer emails. Despite the high prices, they created shipping labels but never actually sent my order out, then claimed it was delivered when it was still sitting in the warehouse. Super unprofessional. I'm filing a dispute with my bank because of this.
Faithfull the Brand Review FAQ
How is Faithfull the Brand's rating calculated?
The 1.3 out of 5 rating is based on 12 verified customer reviews submitted to RetailCoupons.com. The distribution shows that 75 percent gave one star, 17 percent gave two stars, and 8 percent gave three stars, with no four or five star ratings.
What are the main complaints shoppers mention?
The most frequent complaints involve return and exchange policies that allegedly contradict website information, with customers reporting refusals of exchanges or store credit. Shoppers also report unexpected billing issues including currency conversion surprises and international fees, as well as concerns about quality and construction relative to premium pricing. Additional issues include sizing that runs small, slow customer service email responses, and disputes over return condition assessments.
Are there any positive aspects customers mention?
The reviews provided contain minimal positive feedback. One reviewer acknowledged that while return shipping costs were high and the return process was rough, they did eventually receive a return label after contacting customer service via email.
Do customers recommend shopping at Faithfull the Brand?
Based on the reviews, the overwhelming consensus is negative. Multiple shoppers explicitly warn others against making purchases, with one reviewer stating 'Don't make my mistake.' No reviews contain a recommendation to shop there.
How can I submit a review of Faithfull the Brand?
If you have purchased from Faithfull the Brand, you can submit your own review on this page to share your experience with other shoppers. Please provide honest, factual details about your purchase, shipping, product quality, customer service, and any returns or exchanges you attempted.