Fergusonhome Reviews

Don't waste your time with Ferguson. I put in a ten thousand dollar order for lights during construction and everything showed as ready to ship immediately. Instead, items kept getting marked as backordered. I reached out several times by phone and email, but got nowhere. Nobody could give me a real shipment date, which is unacceptable. Customer service basically doesn't exist. My project is now behind schedule and I had to order elsewhere. This company is unresponsive and unreliable.

The 2.2-star rating is well deserved. I got sent the wrong door twice, and with each replacement taking four weeks, my whole project got pushed back almost three months. I ordered in early January 2026 and didn't get the right door until late March. The actual door is nice, but the whole ordering experience was a nightmare and seemed really poorly managed. Other people's reviews show this happens all the time.

Got a brand name range hood on January twenty-ninth and it arrived damaged. Customer service sent a replacement that also came damaged. Asked for a refund and return instructions. They said I'd see money back in seven to ten days and instructions within two to four weeks. Three weeks went by with no refund and four weeks with no instructions. Called again and got an email telling me to toss them or give them away, plus a verbal promise about a refund showing up in a few days. Nothing came for a week. I filed complaints with the BBB and Consumer Affairs. Skip this company. They make promises they don't keep and don't stick to their own refund procedures.

Ordered something on Black Friday and by late February still hadn't gotten it. After countless phone calls, I finally got an email saying they'd ship within 10 business days. I just cancelled the whole thing. The representative who helped me didn't even apologize or explain what caused the delay in the first place.

Ordered a brass soap dispenser that didn't work. I called customer service to start a return and they sent me a UPS label to pick it up. This was before the holidays. It's now mid-January and the refund still hasn't shown up on my card. I'm telling people to look elsewhere. I'm about to file a complaint with my credit card company about this.

Spent roughly sixty thousand on products for a renovation last year and everything went smoothly with great design help and delivery. This time around it's a completely different story. Follow-ups are slow and sporadic, I keep having to explain the same things about my order over and over, and one item got swapped out for a discontinued version without anyone telling me. Now I'm stuck waiting for delivery with no clue if it's actually coming. This is nothing like the experience I had before.

Bought a sink listed as in stock with delivery in about a week. Got no communication from Ferguson, but when I followed up through the marketplace I used, I found out on day six that it was suddenly on backorder and wouldn't arrive for months. My bathroom's been without a sink the whole time. Total waste of my time and energy.

The return policies here don't really work for how people actually shop for home products. When you're picking out cabinet hardware, you need to hold it next to your cabinets and check how it looks in your space. Different lighting makes a huge difference in how colors appear. But Ferguson Home requires everything to stay in original packaging, which makes it impossible to get a real sense of what you're buying. On top of that, they charge you for return shipping AND take additional fees out of your refund. I sent back my item in perfect condition and only got 75% of my money back. I'd suggest checking Amazon or finding a retailer that actually understands how customers need to evaluate purchases before committing.

Don't shop here. Go literally anywhere else. They're just a middleman providing terrible service, and it doesn't matter if you're spending twelve grand on a refrigerator or picking up a cheap item. I won't be buying from Ferguson again and I've warned all my business contacts to stay away too. Items don't show up, tracking doesn't work, and you get zero help. They'll tell you fake ship dates that are way sooner than they can actually deliver, just to lock in your purchase. Once things finally arrive, they show up weeks late and get left sitting in your living room. They won't install anything and won't even point you toward someone who can. This company lies and cheats customers. Absolutely avoid them.

I dropped over twelve thousand dollars on a fridge that never showed up. After waiting weeks, I can't get anyone on the phone. When I try emailing, they ignore my messages and don't call back.