FoodSaver sells vacuum sealing machines and replacement bags designed to preserve food and reduce waste. This page features customer reviews and ratings for FoodSaver products purchased through the company's website, helping shoppers understand real experiences with the brand's reliability, customer service, and value.
FoodSaver Reviews
2.0
17 reviews
What Shoppers Say About FoodSaver
Created with AI, based on recent reviews
FoodSaver has a deeply divided customer base. A small group of loyal shoppers report that the machines work as intended and deliver value, but the majority of recent reviewers describe serious quality control issues and frustrating customer service experiences. Common complaints include missing components in replacement bags (cardboard tubes removed), defective machines arriving out of the box, vacuum seals failing within days despite correct use, and unavailable replacement parts. Shoppers also report difficulty reaching customer support and unfair return policies that shift costs to customers for company errors.
The recurring theme across negative reviews is perceived cost-cutting by the company that has compromised product durability and reliability. Several reviewers mention being longtime FoodSaver customers who have switched brands due to declining quality. Even when machines initially appear functional, shoppers report that sealed items degrade quickly as seals break and bags re-inflate. Customer service responsiveness is another pain point, with some shoppers reporting weeks of failed contact attempts and unhelpful responses when issues do get addressed.
Customer Reviews (17)
Sorted by: Most recentMarcus D.Jan 26, 2021
My unit stopped working while still covered under warranty. I gave them all the information they asked for and haven't gotten a phone call or email back in a month. I'm seriously thinking about organizing a lawsuit with some other people. I spent over three hundred bucks and the machine broke a month later. This is ridiculous.
Mark C.Jan 14, 2021
Wanted to buy replacement parts for my sealer, so I emailed them. They asked for information from the unit, which I provided right away. Then nothing. Total silence. Their customer service is completely worthless.
Sandra W.Nov 4, 2020
The vacuum sealer arrived broken. We tried calling customer service, but they weren't answering phones due to covid restrictions. Email was the only option. Over three weeks, I've sent five separate emails. Still nothing. This company is terrible and I can't recommend buying from them. It's been ten months since the pandemic started, they should have their phones staffed by now.
Christopher T.Feb 17, 2020
I've been going back and forth with their support team for four months trying to get my defective fresh saver unit swapped out. I've talked to multiple representatives and supervisors, received a return label, shipped my broken unit back, and been told multiple times it's on the way with expedited shipping and order confirmation numbers. Now they won't even respond to my emails. I'd give them zero stars if I could instead of one. It's really upsetting to be repeatedly deceived.
David K.Jul 26, 2019
My experience with this company has been frustrating. I bought their vacuum sealing device and it worked well initially. I appreciated their frequent bag promotions. About a year in, the machine failed. I reached out to customer service with no luck, so I just bought a newer model on sale instead. Then two months pass and suddenly I get an apology email about being backlogged. I send them my receipts and documents, they offer a free replacement, but the conversation goes in circles. After six months of back and forth emails and a single mysterious phone call from an odd number that goes nowhere, I've given up. They clearly don't care much about helping their customers anymore.
Amber G.Jun 1, 2019
Bought my machine directly from their site with tons of bags. Let me be honest, switching from a generic brand to actual foodsaver is a huge upgrade. I used to buy foodsaver bags for my old machine, but this official one is on another level. I can do serious things with it now. It's easily the second best appliance I own.
Michelle L.Jun 1, 2019
Got my foodsaver from their website with a bunch of bags. I switched from a no-name brand to the real foodsaver, and wow, what a difference. I'd been using foodsaver bags with the generic machine, but this official one is fantastic. Now I can tackle bigger projects. It's honestly my second favorite thing in my kitchen, period.
FoodSaver Review FAQ
How is FoodSaver's rating calculated?
The rating of 2.0 out of 5 is based on 17 verified customer reviews. RetailCoupons.com displays the average score along with the breakdown of 1-star, 2-star, 3-star, 4-star, and 5-star reviews so you can see the full distribution of customer experiences.
What do customers like most about FoodSaver?
Shoppers who rate FoodSaver highly report that the machines work effectively when functioning properly and provide good value for food preservation. However, positive reviews are significantly outnumbered by negative ones in recent submissions.
What are the main complaints about FoodSaver?
The most common issues reported include defective machines arriving out of the box, vacuum seals failing within days of use, replacement bags missing components (like cardboard tubes), unavailable replacement parts, difficulty contacting customer service, and unfair return policies that charge customers for the company's shipping errors.
Do customers recommend buying from FoodSaver?
Most recent reviewers do not recommend FoodSaver based on quality and customer service concerns. While a small percentage of shoppers report satisfaction, the majority describe experiences that led them to switch to competing brands or express regret about their purchases.
How do I write a review for FoodSaver?
Visit RetailCoupons.com and submit a review after your purchase. Share details about product performance, durability, customer service interactions, and whether you would recommend the product. Verified purchases and specific examples help other shoppers make informed decisions.
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