Foot Locker Australia is a major athletic footwear and apparel retailer selling brands like Nike, Adidas, Puma, and others through its online and physical store locations. This page aggregates customer reviews from shoppers who have purchased from the retailer, revealing how the store performs on order fulfillment, customer service, returns, and overall satisfaction.
Foot Locker Australia Reviews
1.2
20 reviews
What Shoppers Say About Foot Locker Australia
Created with AI, based on recent reviews
Foot Locker Australia receives overwhelmingly negative feedback from shoppers, with 20 reviews averaging 1.2 out of 5. The dominant complaints center on order fulfillment failures (orders taking weeks to ship, arriving with wrong items or sizes), refund processing delays (two weeks or longer), and inflexible return and exchange policies that leave customers unable to swap items even during active sales or when merchandise arrives defective. Customers describe unresponsive customer service that offers only refunds without replacement options or compensation for inconvenience, and express frustration with inventory inaccuracies (items marked in stock but then cancelled) and unclear product authenticity. A very small minority of shoppers gave positive ratings, but their feedback is not detailed in available reviews.
Key pain points include the store's refusal to honor sale prices during exchanges, strict return policies that penalize customers for minor tag removal or natural wear from sizing trials, and slow order status updates even after multiple customer contacts. Shoppers report feeling dismissed by customer service representatives who cite technical issues as explanations without offering solutions. The cumulative effect is that reviewers actively warn others away from purchasing at this retailer, citing repeated experiences of paying for items they never received or received incorrectly while facing obstacles to simple remedies.
Customer Reviews (20)
Sorted by: Most recentJustin C.Feb 23, 2025
They list items online as in stock and then cancel your order after you've already paid.
Marcus T.Nov 15, 2024
Got some basketball shoes through checkout and completed my purchase, then a few days later the order gets cancelled because supposedly it's out of stock. If it wasn't available, why was it even listed for purchase? Total letdown, I really had my heart set on those shoes. Won't be coming back.
Alexandra N.Mar 3, 2024
Their website is terrible. You try to shop and spend money and it blocks you if you're using an ad blocker.
Tyler J.Feb 15, 2024
Customer service was fine, but the Sydney location claimed they only had 4 pairs of size 8 Nike shoes despite receiving a fresh shipment. I wanted to swap my pair due to manufacturing defects. Every single one of the 4 boxes had horrible quality issues I couldn't overlook. When I tried another style, all 4 had the same problem. I went with a refund. Another customer had the exact same issue which is kind of amusing honestly. It's clear the shift from Vietnamese to Indonesian manufacturing was a bad move. I've returned over 24 pairs for these reasons. I collect them but it's incredibly frustrating finding even one good pair. I really hope Nike looks into how many exchanges and returns are happening because of this. The employee seemed bothered when I asked for another box, which is probably why they said only 4 were in stock. Definitely exploring other options for my next Air Max Plus shoes.
Brandon K.Feb 15, 2024
The customer service rep was decent enough, but when I went to the Sydney location, they said they only had 4 pairs of size 8 Nike shoes available even though a shipment just came in. I wanted to exchange my pair since there were manufacturing problems. All 4 boxes had terrible defects so I couldn't accept any of them. I tried another style and all 4 of those had issues too. I ended up asking for a refund instead. Honestly kind of funny because another customer came in with the same complaint. Switching from Vietnamese to Indonesian manufacturing was clearly a mistake. I've returned more than 24 pairs over this problem. I'm a collector but it's nearly impossible finding a quality pair anymore. I really wish something could be done about this since Nike must know how widespread this is. When they said only 4 size 8s were available, I could tell the young employee was frustrated about having to pull more boxes. I'm looking at other options for my next Air Max Plus pair.
Lisa V.Jan 29, 2024
Zero customer service here. Can't get anyone to pick up the phone. I sent back my return but they only refunded one item. There's basically no way to reach them. I'm really let down.
Nicole B.Sep 2, 2023
I only got one out of three items in my order. When I reached out to ask about the missing shoes, they demanded photos of the box, label, and what I received before they'd even investigate. I'm still waiting on two pairs and have already paid for them. I'm going to file a complaint with an external agency. This store is a complete scam, they took my money, and their customer service is awful. Totally unacceptable.
Monica H.Aug 24, 2023
Worst experience I've had with this retailer. I ordered two shoes and one showed up filthy while the other never arrived at all. I had to chase them down multiple times to find out what happened to my missing item. They could only offer a refund, but here's the thing, I bought that shoe on sale and they had plenty in stock, yet they wouldn't sell it to me at the sale price again. I even escalated to management and the manager was incredibly rude and refused to work with me on it. Really disappointing service.
Kevin R.Jun 4, 2023
The stock system and ordering process here is awful. They charge you for something, then tell you a week later that it's actually not in stock even though it's still showing on the site. Then you wait another week for your refund. I used to always shop there, but after this happened twice, I can't trust ordering from them anymore.
Richard H.Aug 27, 2022
I usually buy online, but today I went to the physical location and grabbed a Nike shirt. The team working at Penrith was really friendly and helpful, and I appreciate how the staff at this chain asks if you need anything then respects your space if you're just browsing. Great selection of clothes, shoes, and gear all around. Five stars!
Foot Locker Australia Review FAQ
What is the overall rating for Foot Locker Australia?
Foot Locker Australia is rated 1.2 out of 5 based on 20 customer reviews. The rating distribution shows that 95 percent of reviews are one star, with 5 percent five star, and no reviews in between.
What do shoppers praise about Foot Locker Australia?
Among the available recent reviews, specific praise is minimal. The small percentage of five-star ratings suggests some customers have had satisfactory experiences, but detailed positive feedback is not prevalent in the current review sample.
What are the most common complaints about Foot Locker Australia?
Shoppers frequently report long shipping delays, incorrect items or sizes arriving, orders being cancelled without notice despite showing in-stock status, refunds taking two weeks or longer to process, and exchanges being refused or charged at full price rather than the sale price originally paid. Customer service is described as unresponsive and unhelpful in addressing these issues.
Do shoppers recommend Foot Locker Australia?
Based on the review ratings, the vast majority of recent reviewers do not recommend the retailer. Multiple shoppers explicitly state they will not shop there again and warn others to avoid purchasing from Foot Locker Australia due to order fulfillment failures and poor customer service.
How are Foot Locker Australia reviews collected?
RetailCoupons.com collects verified customer reviews from shoppers who have purchased from Foot Locker Australia. Reviews are displayed with star ratings and written feedback to help other consumers make informed shopping decisions. Review ratings reflect individual customer experiences with order processing, product quality, returns, and service.