Frank + Oak sells men's apparel and accessories with an emphasis on casual and professional wear. This page aggregates verified customer reviews and ratings to help shoppers understand the real experiences others have had with the brand's products, shipping, and customer service.
Frank + Oak Reviews
1.7
20 reviews
What Shoppers Say About Frank + Oak
Created with AI, based on recent reviews
Frank + Oak is receiving overwhelmingly negative feedback, with 20 shoppers rating the store 1.7 out of 5. The dominant complaint across reviews centers on severely deficient customer service and fulfillment issues. Customers report orders that take months to arrive or never arrive at all, unresponsive support that fails to reply to emails or process refunds, lack of accessible phone support, and inadequate communication about stock issues. Multiple reviewers mention orders placed in November or December still unresolved by January or February, with the company providing minimal updates or assistance. One small segment of shoppers (15 percent) gave five-star ratings, suggesting some positive experiences exist, but they are vastly outnumbered by negative ones.
The combination of long delivery delays, missing packages, unprocessed refunds, and unresponsive customer service represents a critical operational breakdown. Reviewers express frustration that the company no longer delivers the reliability it once had, with several stating they will not return. The absence of a functional phone line and slow email response times compound customer frustration when issues arise. For shoppers considering Frank + Oak, the current reviews suggest significant risk in terms of order fulfillment and recourse if problems occur.
Customer Reviews (20)
Sorted by: Most recentLauren G.Dec 26, 2023
I ordered and paid for a winter coat that never got delivered. Frank and Oak refused to either send the item or refund my money. Turns out they didn't insure the package even though the coat cost around $500, so the carrier won't process a claim for the missing delivery. That's a huge mistake on their part as a business. Getting in touch with their support is incredibly difficult - responses come maybe once every couple weeks. This should've been an easy fix but turned into a nightmare.
Christina W.Dec 16, 2023
I purchased a three tier ladder and a double heated blanket. The listing said delivery in two to five days. It's been two weeks and nothing has arrived. Emailed the company multiple times without getting any response. Would advise skipping this retailer.
Marcus T.Aug 2, 2023
Been shopping with Frank and Oak for years and they have decent styles. Usually I only grab things when there's a major discount happening. "Final sale" policies bother me at any store, but I decided to take a chance on a couple final sale items during their promotion. Two days go by and suddenly the same pieces are marked down even further - their sale jumped from 60% off to 70%. I reached out right away asking for a price match and got rejected flat out. This stings because money's tight for me and I only purchase clothes when deep discounts and promo codes make it possible. It feels deceptive to advertise 60% off like it's the ultimate deal, then drop prices again the next day. Not adjusting the price due to their strict final sale rule is really disappointing. Your loyal customers deserve better treatment than this!
Susan J.Jun 2, 2023
Got a blouse as a gift. The sizing was way off - fit too large despite using their sizing guide - and because it was ordered over fourteen days before I got it, they wouldn't let me return it. You've lost my business. Plus I'm going to tell everyone I know how bad your support team is.
Robert S.Jan 8, 2023
Honestly they deserve negative stars if that were an option. Placed an order mid-December and they confirmed it would arrive before the holidays. After sending multiple emails and messages, I got one response saying the order was shipped. Wrong - I tracked that number and found nothing, the package was never actually sent. And here's the real kicker - this company doesn't even have a customer service phone number. You can't call anyone, they just hide behind email and messenger and ghost you. I called a store directly and the employee said they get treated the same terrible way. What kind of business operates without a phone support line? Definitely the kind you should stay far away from.
Justin P.Dec 24, 2022
Stay far away from this company. Find somewhere else to spend your money. I bought over $500 worth of clothes more than a month ago. The package was left unsecurely and got stolen before I could pick it up. I was actually home and would've gotten it if the driver just rang the buzzer. I've been sending emails to Frank and Oak constantly requesting a refund but nothing has been done. I won't be going back and suggest you do the same. Plus their clothing just isn't very good quality.
Andrew H.Dec 24, 2022
Just skip this place entirely. Spend your cash somewhere else. Ordered over $500 in clothing over a month ago. The delivery was handled carelessly and someone took the package off my porch. I was home and would've grabbed it if the driver had just buzzed. Since then I've been emailing Frank and Oak constantly asking for a refund but they haven't done anything. Won't be ordering again and you shouldn't either. Their clothing quality isn't even that good to begin with.
Rebecca K.Dec 5, 2022
Ordering from Frank and Oak is really frustrating. Different courier gets used every time, and the delivery windows they give you are basically always wrong - usually taking way longer than promised. Customer service crawls at a snail's pace with responses. I do like some of their clothing items but it's just not worth all the aggravation.
Amanda C.Oct 23, 2021
They're my main spot for new clothes now. I'm picky about purchases and only buy things to replace worn out items. Their clothing quality is legit great - nothing I've bought from them over the last couple years has needed replacing. The jeans especially are solid.
Frank + Oak Review FAQ
How is Frank + Oak's rating calculated?
The 1.7 rating is the average of all verified customer reviews on RetailCoupons.com. It is based on 20 total reviews submitted by shoppers who have purchased from the store.
What is the most common complaint about Frank + Oak?
Customer service responsiveness and order fulfillment are the dominant issues in recent reviews. Shoppers consistently report slow email responses, difficulty reaching support, orders that arrive months late or not at all, and difficulty obtaining refunds for missing or undelivered purchases.
How long are typical shipping delays from Frank + Oak?
Based on recent reviews, some customers have experienced delays of one month or longer. Several reviewers report orders placed in November still pending resolution in January or February, though it is unclear whether all delays are attributable to the retailer or to carriers.
Do customers recommend shopping at Frank + Oak?
The current review data suggests most shoppers do not recommend the store due to fulfillment and customer service concerns. While a small percentage of reviewers gave five-star ratings, the vast majority express frustration and state they will not shop there again.
What should I do if I have a problem with my Frank + Oak order?
Reviewers note that the company does not currently offer a functional phone line for customer support. Email appears to be the primary contact method, though response times are reported as slow. If your order has issues, consider documenting all communication attempts and checking carrier tracking information separately.
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