Frette Srl operates an online store specializing in premium linens and bath products. This page aggregates verified shopper ratings and reviews for Frette to help you understand customer experiences with their products and service before making a purchase.
Frette Srl Reviews
1.5
11 reviews
What Shoppers Say About Frette Srl
Created with AI, based on recent reviews
Frette Srl receives overwhelmingly negative feedback, with the vast majority of shoppers reporting serious quality and customer service issues. The most common complaints center on product quality, with multiple reviewers describing sheets and bath products as scratchy, stiff, and uncomfortable against skin despite expectations for a premium brand. Return and customer service experiences are frequently cited as problematic, with shoppers reporting unresponsive support, confusing return processes, unexpected shipping charges for returns, and lack of willingness to resolve issues.
A small minority of recent shoppers report positive experiences, praising product quality and noting that customer service resolved their problems effectively. However, these five-star reviews represent only a fraction of the feedback and do not align with the predominant pattern of complaints about material quality, product defects, and poor customer service responsiveness.
Customer Reviews (11)
Sorted by: Most recentMarcus W.Apr 17, 2021
The support after you buy is pretty terrible. If you're in the UK and trying to use a promo code, watch out. Their website seems to have problems with how coupons work. They're putting the discount codes in as an order discount on the invoice and labeling it as a VAT discount, then telling customs the full discount amount gets added to your VAT bill when it arrives. You end up paying the full price and losing your discount. I called their support about it and got an argument that the code wouldn't work with my item. I sent them screenshots from their own current website showing the code definitely applied and was being charged on top of the VAT. They said "we're really sorry, we can see the problem in your screenshot and IT is looking at it, but the coupon code couldn't have worked with what you bought two months ago." I ended up paying several hundred dollars to customs that I thought was covered by my discount.
Frette Srl Review FAQ
What is Frette Srl's average rating on RetailCoupons.com?
Frette Srl is rated 1.5 out of 5 based on 11 verified shopper reviews on RetailCoupons.com.
What do shoppers say about product quality at Frette?
The majority of recent reviews report significant quality concerns. Shoppers frequently describe sheets and bath products as scratchy, stiff, and uncomfortable, with some noting the material feels like canvas or is painful against skin. These complaints contrast with the brand's premium positioning, leading many reviewers to feel the products did not meet their expectations for quality linens.
What are the main complaints about Frette's customer service?
Shoppers consistently report difficulty with customer service and returns. Common issues include unresponsive support teams that do not reply to emails, unclear or inconvenient return processes, unexpected shipping costs for returns, and a lack of willingness to help resolve product issues or offer exchanges or refunds.
Would shoppers recommend Frette Srl?
Based on the rating distribution, the overwhelming majority of recent reviewers would not recommend Frette. Approximately 82% of reviews are one-star ratings, suggesting most shoppers had negative experiences with both products and customer service. A small number of five-star reviews indicate some customers had better experiences, but these are exceptions rather than the norm.
How can I write a review for Frette Srl on RetailCoupons.com?
RetailCoupons.com welcomes verified purchase reviews from shoppers. Your review helps other customers make informed decisions and provides important feedback to retailers about product quality and service. Look for the review submission option on the Frette store page to share your experience with products and customer service.
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