For Your Entertainment Reviews

This is a complete rip off with hidden monthly billing. I went in to pick up a mug my kid wanted that isn't even dishwasher safe and seems questionable for health reasons. The person at the register mentioned a rewards club that would send emails about deals and upcoming specials. Before I knew it, they started billing me every month for a membership. The location I visited has since shut down. The charge started at eleven ninety nine monthly for the first couple times, then jumped to thirteen ninety nine. That's expensive for basically nothing.

Had an incredible experience thanks to the cashier working at the store. She was helpful and went above and beyond to assist us with everything we needed. Really impressed with her work and the care your staff shows. Would love to see employees like this get recognized. Truly grateful for the service.

This outfit is running a scam operation. The backstage pass membership is a total rip off. Don't fall for their marketing. I'm surprised the Better Business Bureau hasn't taken action against this fraudulent business. Shop here only if you're willing to take the risk!

This company is just terrible from leadership all the way down the chain. There's no regard for customers whatsoever. The employees are rude, dismissive, and completely disrespectful across the board. Nobody knows how to handle basic responsibilities. No one has decent communication or people skills working there. Everything feels unprofessional and incompetent. Look at what shows up on the Better Business Bureau website to see for yourself. It's genuinely one of the worst operations around.

This place used to be the go to destination for movies and music. Now the stores mainly focus on selling collectibles and geek merchandise instead of functioning as actual video retailers. The film and music selection has gotten much smaller and worse. Check out what others say online about their return policies too. Skip the backstage membership entirely. The price isn't justified given how limited their catalog is these days. If you get it anyway, cancel before the free period finishes.

Ordered a collectible figure and it arrived late due to inventory issues with missing packaging. Never received it at all because it was apparently taken from my porch. Their support team wasn't helpful, and even though I filed a missing package investigation with the postal service and waited two weeks for results showing delivery confirmation, FYE refused to cooperate. The postal worker confirmed delivery and the tracking showed it arrived, but that documentation wasn't good enough for them. They keep pushing me to pursue more investigation rather than just refunding my money since they already have it. Don't buy from this place, they're just like other notorious scam retailers out there.

These folks tricked me into signing up for their membership program without explaining the monthly fees involved. When I tried calling their customer service to get help, I got nothing but silence and sudden disconnections. They're basically thieves, and while they deserve worse, I'm hoping the company shuts down for good.

Warning to everyone: use a chargeback with your bank if needed. This company never sent my order even after more than seven days passed. I reached out right away when I noticed bad reviews online, but they wouldn't cancel it. Watch out because the amount shown on the checkout page isn't your actual total. This retailer is unique in charging tax after you've already placed your order. Definitely be cautious before buying.

I have initiated a class action lawsuit representing customers who were charged for FYE Backstage Pass and magazine subscriptions without their knowledge or permission. If you need further details about this matter, feel free to reach out.

Signed up for the backstage pass membership and realized it wasn't worth the twelve bucks per month since I wasn't using it. When I asked to cancel, they kept charging me anyway. I contacted their customer service department about the unwanted charges, but they refused to issue a refund claiming it's in their policy. Even after I told them to stop, the charges kept hitting my bank account monthly. You will lose money if you join this program. Stay away!!