For Your Entertainment operates stores and an online presence selling movies, music, collectibles, and entertainment merchandise. This page aggregates shopper ratings and reviews to help you understand customer experiences with the retailer, including feedback on product selection, pricing, membership programs, and service quality.
For Your Entertainment Reviews
2.1
15 reviews
What Shoppers Say About For Your Entertainment
Created with AI, based on recent reviews
For Your Entertainment is rated 2.1 out of 5 by 15 shoppers. Reviewers frequently cite problems with the Backstage Pass membership program, reporting unexpected monthly charges and describing it as deceptive billing practice. Shipping and fulfillment issues also appear in complaints, including late arrivals and packages not received. Customer service has drawn criticism for being unhelpful when addressing problems. On the positive side, individual staff members occasionally receive praise for going above and beyond to assist customers with genuine helpfulness and care.
The store's inventory mix has shifted noticeably away from movies and music toward collectibles and geek merchandise, which some shoppers view as a departure from the retailer's traditional strengths. Most reviewers express dissatisfaction with the overall shopping experience, though rare positive reviews highlight that exceptional employee service can make a difference. The membership and billing practices remain the most consistent source of customer frustration across reviews.
Customer Reviews (15)
Sorted by: Most recentDavid S.May 15, 2019
Have made two purchases from the website now. Both times my order showed up quickly and everything was exactly what I ordered. Appreciate the service.
Michelle C.Feb 1, 2018
Extremely disappointed with the backstage pass subscription. I joined on Black Friday with the understanding that I could stop anytime before the holidays arrived. The sales rep told me I'd get the first month for free and just needed to ring them before that period ended to stop. When I called the customer service line about a week before the holidays to cancel, the representative pushed back hard, even suggesting they could lower my rate instead. After I refused again, she abruptly said she'd stop the service and ended the conversation with no confirmation or receipt. That should have been my warning sign. I still got charged twelve dollars at the end of December and again in January after supposedly canceling. When I phoned back today to handle it properly and cancel with verification, they still won't refund me. According to them, there's no record of my earlier cancellation call. Would I honestly make this up? Never had this issue before and won't forget it. They've lost my loyalty along with whoever manages their billing system. On top of that, the magazines they enrolled me in are also charging monthly fees. I've spent far more than I ever would have saved.
Robert P.Jun 4, 2016
Website works great for ordering. Can get all my purchases handled easily. Really satisfied with the service.
James D.Jun 4, 2016
Love ordering from this website. Always get everything I need without any issues. Much appreciated.
For Your Entertainment Review FAQ
How is For Your Entertainment's rating calculated?
The 2.1 rating is based on 15 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all individual star ratings, where one star represents the lowest satisfaction and five stars represents the highest.
What do shoppers praise about For Your Entertainment?
Individual staff members occasionally receive recognition for exceptional customer service, with some shoppers noting that helpful and caring employees provide service that goes above and beyond expectations.
What are the most common complaints about For Your Entertainment?
The primary complaint involves the Backstage Pass membership program, with multiple shoppers reporting unexpected monthly billing and describing the enrollment process as deceptive. Additional complaints include delayed or missing shipments, unhelpful customer support when addressing order issues, and a perceived reduction in movie and music inventory in favor of collectibles and geek merchandise.
Do shoppers recommend For Your Entertainment?
Based on review sentiment, most shoppers do not recommend the retailer. The majority of reviews express strong dissatisfaction, though a small minority have positive experiences, particularly when encountering helpful staff members in-store.
How can I write a review for For Your Entertainment?
You can submit a review on RetailCoupons.com if you have made a purchase or visited the store. Share your honest experience regarding product quality, pricing, customer service, shipping, or any other aspect of your interaction with the retailer. Be specific about what you liked or disliked to help other shoppers make informed decisions.
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