Gaiam sells yoga mats, fitness equipment, wellness products, and meditation accessories. This page compiles customer ratings and reviews from shoppers who have purchased from Gaiam directly. Read honest feedback on product quality, durability, and customer service to help inform your purchase decision.
Gaiam Reviews
1.5
22 reviews
What Shoppers Say About Gaiam
Created with AI, based on recent reviews
Gaiam receives overwhelmingly negative feedback, with 1.5 out of 5 from 22 shoppers. Shoppers report serious quality control issues across multiple product categories. Yoga mats consistently fail after minimal use, with materials peeling, wearing through, or shedding colored patterns within weeks. Hand weights arrive mislabeled with inaccurate weights. Inflatable products arrive defective or fail immediately upon use. Beyond product defects, customers express frustration with warranty policies that do not align with marketing claims. The company's stated lifetime warranty is reportedly not honored, with customer service offering discounts instead of replacements and refusing to clarify what qualifies as normal wear and tear.
While one reviewer mentioned a meditation headband that provided personal benefit, this single positive comment is vastly outweighed by complaints about durability, quality control, and customer service responsiveness. Recurring themes include products failing after minimal or correct use, unclear warranty terms that are not honored, and inadequate customer service when issues arise. Shoppers consistently express dissatisfaction with the disconnect between advertised product quality and actual performance.
Customer Reviews (22)
Sorted by: Most recentRobert K.Jan 30, 2025
The hand weights I got are completely mislabeled. I have a pair both marked as 5 but when I weighed them, they're totally different from each other and nowhere near the actual weight. This is ridiculous.
Michael D.Jan 11, 2025
The yoga mat started falling apart after just a couple months. When I use it, pieces of the colored pattern come off and scatter all over like confetti. The mat is also super slippery on the floor. Total garbage product.
Rachel F.Jun 6, 2024
Bought one of their premium yoga mats about two months ago for $75 and have only used it 19 times in bare feet. The top is completely worn through in several spots and it's basically trash. Their website claims lifetime warranty but when I contacted them they offered a 20% discount instead, saying the damage is just normal wear and tear. A quality mat shouldn't fall apart after a few dozen uses. I've had plenty of other mats that never did this. Awful quality and zero helpful customer support.
William P.Nov 28, 2022
Got a ball that started leaking the second I tried to inflate it. There was a hole from the shrink wrap digging into it during storage and shipment. This company has terrible quality control and even worse customer service responses.
Michelle C.Jul 9, 2022
Bought a meditation headband when I was first getting into a new spiritual practice and it really helped me. Eventually I wanted to pass it on, so I tried listing it for sale online. Turns out Gaiam owns the rights somehow and wouldn't give me permission to resell something I bought with my own money. It's like they own it even though I paid for it. They were just as rude about it as people say they are.
Patricia D.Jun 15, 2021
My yoga mat started peeling after just a handful of sessions. I even bought their carrying bag and followed all care instructions. When I reached out about their lifetime guarantee, they said it's not a defect so they won't replace it. They won't even tell me what they consider normal use. Before you buy anything from them, read the one-star reviews across different platforms. Call them and ask exactly what their guarantee actually covers because it seems like almost nothing.
Catherine R.Apr 12, 2021
This is my last communication with this company. Find somewhere else to shop. The treatment I've gotten has been the worst of any business I've dealt with. They keep blaming me for problems I know aren't my fault and treating me poorly for it. They insist the replacement ball is the right size but it's clearly not. I won't be back and I won't recommend them. If you want poor treatment, shop there. If you want respect, go elsewhere.
Angela N.Mar 9, 2021
There's no mention during checkout about their policy on returns and exchanges. Only found this note after: they're not accepting returns on opened items, yoga mats, or hand weights anymore. Made me think about what happens if I hate something or find a defect. I tried canceling within 10 minutes through email twice and a phone call once. They won't process the refund and won't cover shipping costs either. Bad communication all around. Amazon is way better.
Rebecca H.Aug 25, 2020
Ordered a yoga bag in late July and it never arrived. No order confirmation email either. Tried reaching them through their social media and multiple email addresses with zero responses. This feels like a scam since they took my money and never sent anything or even acknowledged my purchase. Going to file a consumer complaint.
Jennifer M.Jul 19, 2020
Really regret shopping directly with this company instead of going through Amazon. They took my payment right away, but the item never showed up. What's worse is they ignore emails and don't have a phone line to call, so it feels like my money just disappeared. Would've had better protection buying elsewhere.
Gaiam Review FAQ
How is Gaiam's average rating calculated?
Gaiam is rated 1.5 out of 5 based on 22 customer reviews submitted to RetailCoupons.com. The majority of reviews are one-star ratings, with a small percentage of five-star ratings. This reflects the overall experience shoppers report when purchasing from the store.
What are shoppers' main complaints about Gaiam products?
The most common complaints involve product durability and quality control. Yoga mats are frequently reported to peel, wear through, or shed materials after only a few uses. Hand weights arrive mislabeled with incorrect weights. Inflatable products develop leaks or fail immediately. Shoppers also report dissatisfaction with the warranty policy, stating that advertised lifetime guarantees are not honored and customer service offers discounts instead of replacements.
Do shoppers recommend buying from Gaiam?
Based on current reviews, the overwhelming majority of shoppers do not recommend Gaiam. With 86 percent of reviews rating the store one star, shoppers consistently advise reading reviews before purchasing. Shoppers specifically mention that warranty terms are not as advertised and should be carefully reviewed before buying.
What issues do customers report with Gaiam's warranty policy?
Multiple shoppers report that Gaiam advertises a lifetime warranty but does not honor it in practice. When customers contact the company about defective products, they are offered discounts instead of replacements and are told damage constitutes normal wear and tear. Shoppers note that the company does not clearly define what qualifies as normal use, making the warranty difficult to claim.
How can I write a review of Gaiam on RetailCoupons.com?
RetailCoupons.com welcomes reviews from shoppers who have purchased from Gaiam. Your honest feedback about product quality, durability, customer service, and value helps other consumers make informed decisions. Reviews should reflect your genuine experience with the store and its products.