Gerber Gear sells knives, multi-tools, and outdoor equipment known for quality construction and edge retention. This page aggregates shopper reviews to help you understand what customers actually experience when ordering from gerbergear.com, including feedback on product quality and customer service.
Gerber Gear Reviews
2.2
13 reviews
What Shoppers Say About Gerber Gear
Created with AI, based on recent reviews
Gerber Gear receives highly polarized reviews from shoppers. Satisfied customers praise the quality of the knives and multi-tools, noting that they hold an edge well and are fairly priced. Some reviewers highlight positive experiences with the lifetime warranty program, mentioning that the company shipped replacement parts promptly upon request. However, the majority of reviews express serious frustration with customer service. Shoppers report an inability to reach support through phone, unresponsive email communication, unresolved billing issues, and promotional code problems that were not adequately addressed. Several customers who were previously loyal to the brand indicate they are switching to competitors like Leatherman due to these service failures.
The disconnect between product quality and customer support appears to be the primary driver of negative sentiment. While the gear itself receives compliments, the lack of accessible communication channels and ineffective problem resolution have left many reviewers dissatisfied despite receiving the items they ordered.
Customer Reviews (13)
Sorted by: Most recentCarlos M.Feb 3, 2021
If zero stars were an option I'd pick that. This company is incredibly unprofessional about customer service. Responses take 15+ hours or don't happen at all, and when they do reply it's barely helpful. A friend recommended their website and it was a disaster. My order still hasn't shipped even though they generated the label weeks ago. Asked for a refund this morning and here it is evening with no response. They're basically refusing to ship or refund. This is not how you run a business. You took my money and won't follow through.
Brandon L.Nov 26, 2020
Bought a knife that wasn't right for me, so I emailed the same day requesting a return and asking where to send it back. Nothing. No phone line, no way to contact anyone. It's been over a month and multiple emails with zero replies. Stuck with an expensive knife I can't return. Skip buying direct from Gerber. Go with another brand because if you ever need warranty service or repairs, you won't get it from them.
William C.Apr 20, 2012
Not the biggest fan of the celebrity name on it, but I was wrong about this multi tool. After four months of regular use, it's held up great and proven incredibly practical. I take it everywhere on weekends for various projects. The spring loaded pliers work way better than my non spring loaded competitor model. The scissors and screwdriver alone have been super valuable.
Gerber Gear Review FAQ
What is the overall rating for Gerber Gear?
Gerber Gear is rated 2.2 out of 5 based on 13 customer reviews on RetailCoupons.com. The rating distribution shows a polarized pattern, with roughly 69 percent one-star reviews and 23 percent five-star reviews, indicating very different experiences across shoppers.
What do shoppers praise about Gerber Gear products?
Customers consistently commend the quality and durability of Gerber's knives and multi-tools, noting that blades keep a sharp edge well. Several reviewers also mention fair pricing for the quality received. The lifetime warranty program has earned praise when replacement parts have been successfully processed.
What are the main complaints about Gerber Gear?
The most frequent complaints involve customer service accessibility and responsiveness. Shoppers report a lack of phone support, delayed or no responses to emails, unresolved billing discrepancies, promotional code issues, and a general inability to get help when problems arise. Several reviewers mention switching to competitors due to these service failures.
Do shoppers recommend Gerber Gear?
Recommendations are mixed. Five-star reviewers express satisfaction with products and state they plan to order again. However, one-star reviewers explicitly state they will not return and are switching to other brands, primarily due to poor customer service experiences rather than product defects.
How can I write a review for Gerber Gear on RetailCoupons.com?
You can share your Gerber Gear experience by submitting a review on this page. Include details about the product quality, shipping experience, pricing accuracy, and customer service responsiveness. Honest feedback about both strengths and weaknesses helps other shoppers make informed decisions.