Gexa Energy Reviews

Initially seemed like a solid choice, but the rates keep climbing as time goes on. Two months ago I paid $130 for 1000 kilowatt hours. Within weeks it jumped to over $200. Now I'm looking at $265 for just 1081 kilowatt hours. The early pricing wasn't honest about what to expect.

This is the second time my power has been shut off without any advance notice. When I checked my account, I discovered I'd been switched to paperless billing without my permission. My monthly bills are surprisingly high for a small house under 1200 square feet with a couple window air conditioners. I'm consistently paying over $300 every month for just one person living here.

Being charged $620 for 2700 kilowatt hours is unreasonable. The pricing is way too high.

UPDATE: I finally received a third bill with what appears to be a credit applied, suggesting they're working with the utility company. I can't verify if it's accurate, but it's progress. One concern is that part of my July payment still shows as past due, which worries me about my credit. At least there's some movement now. ORIGINAL: While traveling, my bill was shocking even though I'd set the thermostat to 85, unplugged the refrigerator, and avoided using appliances. When I contacted Gexa, they opened a dispute with the utility. So far so good. They instructed me to pay the non-disputed portion, so I estimated and paid roughly half. A few days later, my neighbor called saying someone had come by. Turns out the utility had mixed up our service lines, meaning I'd been charged for his electricity and vice versa. A week later, Gexa's system still showed sky-high usage. I asked them to confirm they wouldn't report me to the credit bureau while disputing the amount, as required by regulations. They refused to provide that assurance. Eventually they changed the due date from July 15th to August 1st, but still wouldn't commit to not reporting the unpaid balance.

GEXA has hands down the absolute worst customer service I've ever experienced. Their overseas call center represents everything wrong with outsourced support. The agents and supervisors lie, use delay tactics, and refuse to escalate calls. Getting a supervisor requires constant pressure and even then they're unethical and unprofessional. Nobody there wants to help. I dealt with a supervisor who wouldn't properly credit my payment after I cleared my past due balance, then demanded I pay the entire overdue amount again before restoring service. That's extortion. The entire center is dishonest and uses stalling techniques. The only way to get results is reaching corporate leadership in Houston. Don't use this company. The agents, supervisors, and their tactics are deceptive and useless. The call center staff lacks accountability and integrity. I'm currently on the phone with someone claiming to be a supervisor, and I've been on hold for over 25 minutes waiting for a response.

After several years with Gexa, the rates became way too expensive for my budget. I called to discuss my bill, which was over $600. They told me that since I used more than 2000 kilowatt hours, my rate increased and I forfeited the $100 credit. I can't manage bills this large anymore. I've made major efficiency upgrades since April including a new high-efficiency air conditioner, solar screens on every window and door, a new roof, and better insulation. Despite all these improvements, my usage and costs have skyrocketed compared to the past decade. I'm switching to another company with much lower rates. What frustrated me most was that when I called, they didn't even try to offer an alternative plan to keep my business. I was thrilled the first couple years, but I'm disappointed now.