G.H. Bass and Co. is an American footwear and accessories retailer selling loafers, hunting boots, casual shoes, and related items through its website ghbass.com. This page aggregates customer reviews and ratings for the brand to help shoppers understand what buyers experience when purchasing from the company.
G.H. Bass & Co. Reviews
1.5
24 reviews
What Shoppers Say About G.H. Bass & Co.
Created with AI, based on recent reviews
G.H. Bass and Co. receives overwhelmingly negative feedback from shoppers, with a 1.5 rating based on 24 reviews. The most frequently cited issues include severe quality degradation compared to the brand's historical reputation, with reviewers reporting leather separation and premature deterioration in boots. Sizing accuracy is a major problem, with customers finding sizing charts unreliable and needing to exchange items multiple times. Customer service complaints are widespread, including long shipping delays without updates, contradictory information from representatives, rude treatment, and refusal to assist with fraud cases. Final sale policies prevent refunds on defective or ill-fitting items.
A small minority of shoppers express satisfaction with G.H. Bass products, but positive feedback is sparse. The dominant theme across reviews is that the company's quality and customer service standards have declined significantly, leading many customers to feel the brand no longer justifies its prices. Issues with order fulfillment, lack of transparency about backorders, and payment problems create frustration among buyers who expected better service from an established footwear company.
Customer Reviews (24)
Sorted by: Most recentRachel D.Mar 4, 2023
Quality Has Seriously Declined. I purchased the Dylan driving shoe in alligator print, women's size 9B for $192. I couldn't even get it on my foot. The print didn't match the photo quality at all. The representative I spoke with mentioned it only comes in whole sizes and is made in Brazil, known for good craftsmanship, but this particular shoe felt poorly made. I own about 20 driving shoes in size 9B from brands like Cole Haan, Trask, JCrew, and Gucci, and I've never paid this much for a driving shoe that didn't fit properly. The craftsmanship quality has dropped significantly since I bought my first pair of weejuns back in the 1970s. Very disappointing. Plus, the customer service interaction made me not want to shop with them again at all.
Kevin B.Jan 26, 2023
Boots Fell Apart Quickly. The boots came apart at the sole after just a couple weeks of light wearing. The craftsmanship is really poor.
Sophia R.Jun 30, 2022
Customer Service Is Absolutely Awful. When I called, the rep was rude, dismissive, and made excuses that didn't make any sense. I ended up getting the same person when I called back, which was shocking. Seems like they only have one customer service representative, and she's not good at the job. The shoes themselves are nice enough, though they run slightly small and need a breaking-in period.
Sandra B.Nov 7, 2021
Unprofessional Service From Start to Finish. I ordered loafers and there was no indication that they were out of stock. If there had been, I never would've ordered them. I paid a premium for overnight shipping because I needed them for an event coming up fast. Two weeks went by with nothing, then I got an email saying the shoes were on backorder with no ship date available. I called to cancel because there was no way they'd arrive in time. The person who answered sounded very young and was clearly working from home with dogs barking and kids screaming in the background. She seemed confused about what she was doing and kept asking me what steps to take, like she wasn't sure of the process. I was skeptical that my cancellation would actually be processed and my money returned. It was incredibly unprofessional. I'm certain I'll need to contact my bank about this.
G.H. Bass & Co. Review FAQ
What is the overall customer rating for G.H. Bass and Co.
G.H. Bass and Co. is rated 1.5 out of 5 based on 24 customer reviews on RetailCoupons.com. The vast majority of reviews are one-star ratings, with 79 percent of shoppers giving the lowest rating.
What do customers like most about G.H. Bass and Co.
Positive reviews are minimal, representing only 8 percent of all ratings. The few satisfied customers appear to have had acceptable experiences, though their specific feedback is overwhelmed by negative reviews detailing quality and service failures.
What are the most common complaints about G.H. Bass and Co.
Shoppers consistently report poor product quality and durability, inaccurate sizing that requires multiple exchanges, long shipping delays without communication, unhelpful or rude customer service, and unresolved issues with fraud and final sale policies that prevent refunds on defective items.
Should I shop at G.H. Bass and Co.
Based on current customer reviews, shoppers report significant concerns about product quality, sizing reliability, customer service responsiveness, and refund policies. Potential buyers should carefully consider these issues before making a purchase and review the specific feedback about your intended item.
How do customer ratings for G.H. Bass and Co. compare to its reputation
Reviewers specifically note that the brand's quality has declined significantly from its historical reputation. Customers who purchased G.H. Bass products decades ago report superior craftsmanship compared to recent purchases, suggesting a notable deterioration in standards.
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