givenchybeauty.com Reviews

Don't bother emailing them. Their customer service email is completely unresponsive. I just wanted to know if a product was still being made, but got no reply. I've dealt with other luxury brands like YSL and Carolina Herrera and they get back to you right away. Not this place.

Had to pay a 15 euro return fee on something I cancelled before they even shipped it, which goes against their own cancellation policy. The item was delivered anyway.

Really disappointed with the customer service here. I've been a loyal customer buying their prisme foundation for years. In July, I mistakenly ordered the matte version instead of my usual one and realized the mistake when it came. I returned it within 14 days, completely unused, no problem. Two months later, it randomly gets redelivered to me without any notice. I realized I never got my refund, so I asked about starting a return. They did an 'investigation' and decided not to refund me because the product box was 'opened' somehow, which doesn't even make sense to me or affect whether the product itself could be resold. For a luxury brand, this is really disappointing. The product is in mint condition but I won't use the matte formula since it doesn't work for my skin. Found a better option from another brand anyway. Too bad because I loved the prisme line, but I'm done with Givenchy.

Incredibly poor customer service from Givenchy. I placed a perfume order about a month back and requested to change the delivery date on the day it was supposed to arrive since I was working. I got confirmation the change went through. Then the next day, another dispatch notification came through. When I checked the tracking, it claimed the item was already delivered before I even rearranged things. It never showed up on either date. After getting one quick response saying they'd look into it, my emails went unanswered for weeks until I finally sent a legal action notice. Their response? They dispatched it again! I told them again I didn't want it and needed a refund instead. Still no replies to my emails, and now I'm traveling with zero idea if an expensive package is sitting on my porch. The tracking disappeared and my refund never came. I'm honestly shocked a brand this big can be this terrible.

Been asking for a refund over 12 times but they keep ignoring me. The gift box that was supposed to come with the order never showed up. I had to plead with them for days about it. I told the supervisor that if it didn't come before my mom's party I'd need a refund. It didn't make it in time. I've requested a refund probably over a dozen times now but both reps have just ignored my calls and emails. I'm on day 13 of the 30 day return window and my flight is tomorrow. They've basically blocked me from being able to return this. It's outrageous. She claimed in an email she saw all my messages but then never actually did anything about my refund request.

Takes forever to get answers, and they're not even helpful. Instead of explaining things, they just send you a link and tell you to look it up yourself. I bought a few items to test what I liked and checked their return policy online. It said free returns within 14 days, so I emailed them to confirm and asked if I could return just some items instead of everything since they were gifts. They responded with a link instead of actually answering. Then they hit me with a 15 euro return fee? For a small package? That's ridiculous. You could buy the same stuff cheaper elsewhere and get actual customer service. I won't be ordering again.

Really frustrated with Givenchy Beauty's customer service team. There's basically no support at all. Emails sit unanswered for days, sometimes they don't reply at all. When you finally get someone, they're nasty, dismissive, and just unprofessional. For a luxury brand, the support is surprisingly terrible. I expected class and quality but got attitude and silence instead. Won't be buying from them again.

Avoid ordering from here! I bought some items and only after paying did I realize the formula changed. When it arrived, I returned the entire package the same day in perfect condition. They charged me 15 euros for return shipping. They got it back early April. I heard nothing, so I reached out to customer service in mid-April. Only today did I find out they're rejecting my return without explaining why. Just don't order from this place!

I ordered something on April 3rd from their official site. Unfortunately it was shipped to the wrong address. I right away contacted their customer service team and they supposedly opened an investigation. It's now been over two weeks. I've followed up multiple times but still haven't gotten a real response or any kind of fix. As a customer I expected much better communication and responsibility from a luxury brand. Really let down by all this and definitely thinking twice about ordering from them again.

Best experience overall! I've placed 3 orders and been really happy each time. Had a small issue with my first two orders regarding missing gift items, but I just called their customer service and it got taken care of within a few days. Everything's packed nicely, ships quickly, comes with beautiful gift packaging and smells amazing. The quality is outstanding! One of my go-to websites and beauty brands for makeup and skincare. Props to Eugenia and Francesca!