Gousto UK is a meal kit delivery service offering a wide selection of recipes with pre-portioned ingredients and simple instructions. This page features honest shopper reviews and ratings to help you decide if Gousto's service, pricing, and meal variety meet your needs.
Gousto UK Reviews
4.4
23 reviews
What Shoppers Say About Gousto UK
Created with AI, based on recent reviews
Gousto UK shoppers consistently praise the service for its excellent meal variety, competitive pricing, and reliable on-time delivery. The packaging quality is highlighted as a strong point, keeping ingredients in perfect condition, and the user interface is noted as straightforward and easy to navigate. Most reviewers find the ingredient quality consistently high and appreciate the value for money offered.
The main recurring complaints center on substitutions and missing ingredients. Some customers report experiencing weekly item swaps with their deliveries, which they find frustrating despite understanding that occasional substitutions occur. A smaller number of shoppers have received orders missing ingredients, requiring additional shopping trips, though refunds are processed promptly. Portion sizes are also a consideration for some, with a few noting that servings can be on the smaller side, particularly for those with larger appetites.
Customer Reviews (23)
Sorted by: Most recentEmma S.Apr 9, 2026
Fantastic variety of meals at really reasonable prices. Orders consistently arrive on schedule. The packaging is excellent and keeps everything in perfect condition. The ingredient quality is consistently high.
Paul W.Apr 9, 2026
It used to be a great service, but lately with our weekly deliveries, we keep getting items swapped out for alternatives. I get that substitutions happen from time to time, but this is going on every single week now. It's gotten a bit frustrating.
Rebecca M.Apr 9, 2026
One meal was missing 2 ingredients, which meant I had to make a shopping trip. They did process a refund pretty quickly, but it was still a hassle.
Catherine L.Apr 7, 2026
The meals taste really good but the portion sizes are on the smaller side. My partner has a big appetite and I ended up giving him most of my portions so he wouldn't be hungry. A 3 person serving would probably work better for us, but at that size the cost becomes too much once the introductory offer runs out.
Brian C.Apr 7, 2026
You get fantastic meals for a fantastic price. The interface is simple to use and you've got heaps of options available.
Thomas R.Apr 7, 2026
The meals are fantastic and the pricing is unbeatable. The website is really user friendly and there's a ton of options to choose from.
David U.Apr 7, 2026
The ingredients arrived fresh and I love that everything comes in exactly the right amounts. The delivery was timely and the packaging protected everything really well. The step by step instructions are super easy to follow and make cooking quick. We've been really happy with everything we've cooked so far.
Laura V.Apr 6, 2026
Excellent selection of meals for every type of occasion. The quality of the ingredients is consistent and the serving sizes are well proportioned. Their support team responds quickly and handles things efficiently.
Jennifer L.Apr 6, 2026
The range of meals is impressive and works for any kind of occasion. The portions are satisfying and the quality is consistent. The customer service team is really responsive and helpful.
Gousto UK Review FAQ
What is the average rating for Gousto UK?
Gousto UK is rated 4.4 out of 5 based on 23 customer reviews on RetailCoupons.com. The majority of reviews are five-star ratings, indicating strong overall satisfaction with the service.
What do shoppers like most about Gousto UK?
Shoppers most frequently praise the variety and quality of meal options, competitive pricing, and reliable on-time delivery. Customers also highlight the excellent packaging that protects ingredients and the user-friendly website interface that makes ordering simple.
What complaints do customers mention about Gousto UK?
The most common complaint involves frequent ingredient substitutions in weekly deliveries, which some customers find frustrating. A smaller number of reviewers have reported missing ingredients from orders, and some note that portion sizes can be on the smaller side for people with larger appetites.
Does Gousto UK handle refunds when items are missing?
Based on customer reviews, Gousto UK does process refunds for missing items, though the process can still be inconvenient for shoppers who need to make additional shopping trips. Customers report that refunds are processed fairly quickly once requested.
Would shoppers recommend Gousto UK?
The majority of Gousto UK customers appear willing to recommend the service, particularly those satisfied with meal quality, pricing, and delivery reliability. However, those experiencing frequent substitutions or portion size concerns may have reservations about long-term value, especially after introductory offers expire.
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