Gracious Style sells home furnishings, décor, and event planning services. Read what 21 customers report about their shopping experience on RetailCoupons.com, where this store is rated 1.2 out of 5.
Gracious Style Reviews
1.2
21 reviews
What Shoppers Say About Gracious Style
Created with AI, based on recent reviews
Gracious Style is rated 1.2 out of 5 by 21 shoppers, and the overwhelming majority of reviews are highly negative. Customers report serious operational problems including orders that never arrive with tracking that stops updating, inability to contact the company through any channel, items shown on the website that are not actually in stock, and refund denials. Shoppers also describe receiving products of poor quality that do not match website images, and some report their reviews were rejected when they attempted to leave honest feedback. A very small number of reviews praise the company for event planning services, though this appears disconnected from the core retail operation that dominates the negative feedback.
The pattern of complaints suggests systemic issues with order fulfillment, inventory management, and customer service responsiveness. Multiple shoppers describe feeling scammed after providing payment for items that could not be shipped or receiving merchandise far below expectations. The lack of accessible customer support channels is a recurring complaint that prevents customers from resolving problems. Based on the volume and consistency of negative experiences, most shoppers would not recommend this retailer.
Customer Reviews (21)
Sorted by: Most recentLauren S.Oct 21, 2021
I was really excited to find matching pieces for an old flatware set from there. Ordered early August and got told delivery would be around late September. By October I was stuck trying to get a human on the phone. Emails came back automated or not at all. Called over and over and got disconnected every time. Meanwhile a pending charge sat on my card. Only when I threatened to report them for fraud did someone actually respond, saying the order was already canceled. I told them I wanted the product and just needed real information. Their reply was basically sorry it's canceled, thanks for shopping. This feels like a scam based on all the other complaints about the same issues.
Gracious Style Review FAQ
What is the overall rating for Gracious Style?
Gracious Style is rated 1.2 out of 5 based on 21 customer reviews. The vast majority of ratings are one star, with only a small percentage of five-star reviews.
What do customers say they like about Gracious Style?
A very small minority of reviewers praise the company for successfully executing event planning services, noting that staff handled complex details well. However, these positive reviews represent less than 10 percent of all feedback received.
What are the main complaints about Gracious Style?
The most frequent complaints involve non-delivery of orders despite payment, tracking information that stops updating, inability to contact customer service, items advertised on the website that are not in stock, poor product quality that does not match images, refusal to process refunds, and rejection of honest customer reviews.
Is Gracious Style trustworthy?
Based on RetailCoupons.com reviews, customers express significant trust concerns. Reports include payment taken without order fulfillment, unresponsive customer service, and denied refunds for items that were never delivered or that did not match descriptions.
Would shoppers recommend Gracious Style?
The overwhelming majority of reviews suggest shoppers would not recommend this retailer. Customers advise others to avoid the company due to the frequency and severity of reported problems with orders, communication, and refunds.