Hairfinity sells hair health supplements in capsule and gummy form designed to support hair growth and strength. This page aggregates shopper ratings and reviews to help you understand what customers experience when ordering from Hairfinity, both in terms of product performance and service quality.
Hairfinity Reviews
2.5
13 reviews
What Shoppers Say About Hairfinity
Created with AI, based on recent reviews
Hairfinity shoppers are sharply divided on their experience. Loyal customers praise the product itself, with many reporting that the hair vitamins deliver visible results including thicker, stronger hair growth and improved hair health over years of use. These satisfied customers describe the product as effective and say they return to it repeatedly.
However, a significant portion of recent reviewers report serious issues with shipping and customer service. Multiple customers report unresolved problems with international orders that never arrived, with the company declining to provide refunds or file claims with carriers. Additionally, some customers note that customer service has become unresponsive when handling special requests. These shipping and support failures have driven away even long-term customers who were otherwise satisfied with the product itself.
Customer Reviews (13)
Sorted by: Most recentRachel F.Nov 27, 2019
I've never experienced worse customer service. The product didn't work for me at all. I ordered enough for four months, used it for two weeks, and sent everything back in the original packaging including three unopened bottles and one I'd started. I emailed them with tracking when I shipped it back and they confirmed they'd refund me once it arrived. A week after delivery, I followed up and they said to wait fourteen business days. I waited way longer than that and they then refused to refund me because my package arrived one day past the one month mark from my order date. That policy is misleading because it doesn't account for how long shipping takes both ways. It was literally just one day late. I wasted a hundred dollars plus another twelve for return shipping and they won't give it back for my unopened items. I've emailed multiple times and even spoke with a manager who was incredibly rude and disrespectful, talking over me the entire time. She kept saying how many people complain about this same thing. If that's the case, fix the problem instead of blaming customers. This company is dishonest, disrespectful, and greedy. I work hard for my money and they clearly don't care about treating customers right.
Amanda H.May 18, 2018
Honestly shocked I'm the first person giving a bad rating. The website itself is annoying with tons of pop-ups and ads trying to get you to buy more stuff. Shipping to my country costs way too much with unclear pricing options and zero explanation for the difference. When I actually needed to reach customer support during an urgent situation, it took over two days to hear back. Then the product didn't smell like the YouTubers described, and the pump bottles are really poorly made. You can't even lock them properly. I probably won't order again even though the product does help my hair grow, which is frustrating.
Tasha W.Mar 14, 2011
THIS ACTUALLY WORKS. BUT DON'T COUNT ON IT BEING THE ONLY THING YOU DO. YOU NEED TO USE PROTECTIVE STYLES, DEEP CONDITION AND OIL TREAT YOUR HAIR WEEKLY. IF YOU HAVE RELAXED HAIR, THINK ABOUT STRETCHING BETWEEN TOUCH UPS. I STARTED SEEING REAL CHANGES AFTER ABOUT TWO MONTHS. MY HAIR IS DEFINITELY COMING IN THICKER NOW.
Hairfinity Review FAQ
What is Hairfinity's average rating?
Hairfinity is rated 2.5 out of 5 based on 13 customer reviews on RetailCoupons.com. The ratings are heavily polarized, with 62 percent giving one star and 38 percent giving five stars, and no middle ratings.
What do customers like about Hairfinity products?
Satisfied customers report that the hair vitamins deliver noticeable results when used consistently. Common praise includes thicker and stronger hair growth, improved hair health after damage from protective styling, and reliable performance over multiple years of use. Some customers use both the capsule and gummy formats and report satisfaction with both.
What complaints do customers have about Hairfinity?
The most frequent complaints involve shipping and customer service failures. Multiple reviewers report that international orders never arrived and that the company refused to file claims with carriers or issue refunds, even when proof of misdelivery was provided. Other customers report that customer service has become unresponsive when handling special shipping requests, contrasting negatively with larger competitors.
Do customers recommend Hairfinity?
Recommendations are mixed based on category. Customers who focus on product results recommend it strongly, with long-term repeat purchasers calling it their first choice for hair health. However, customers who experienced shipping problems explicitly state they will not order again, regardless of product quality.
How can I write a review of Hairfinity on RetailCoupons.com?
You can submit a review on RetailCoupons.com by visiting the Hairfinity store page and using the review submission form. Share your honest experience with both the product and your ordering experience to help other shoppers make informed decisions.