Head Kandy offers hair extensions and salon services, including cuts, styling, and in-salon treatments. This page aggregates customer reviews and ratings to help you understand what shoppers report about product quality, pricing, service, and the overall experience of ordering from and working with Head Kandy.
Head Kandy Reviews
3.1
19 reviews
What Shoppers Say About Head Kandy
Created with AI, based on recent reviews
Head Kandy receives polarized feedback, with shoppers either praising the quality and durability of hair extensions or expressing frustration with shipping delays and unresponsive customer service. Satisfied customers consistently highlight the longevity of the products, noting that extensions retain their appearance and quality far longer than competitors, and commend the friendly, skilled staff at the salon. However, a significant portion of reviews cite serious issues with order fulfillment: multiple customers report weeks without shipping updates, untracked orders, confirmation emails followed by complete silence, and difficulty reaching customer service via phone or email. One customer's request for troubleshooting help went unanswered despite follow-up contact attempts.
The stark divide in ratings suggests Head Kandy's core product quality is strong, but operational and customer service inconsistencies are leaving many customers disappointed. Those who receive their orders appear satisfied with the extensions themselves, but the extended wait times and lack of communication create a negative experience for a substantial portion of buyers.
Customer Reviews (19)
Sorted by: Most recentMarcus T.Sep 18, 2025
The product wasn't right for me, so I reached out to customer service by phone and email to see if I was using it incorrectly. I really wanted it to work out. The first rep I spoke with couldn't help much and said someone more knowledgeable would get back to me. When I didn't hear anything in a reasonable timeframe, I called again and asked to speak with a manager. They said they'd pass along a message. The next day I called back and reached someone who might have been a manager. She actually fixed things for me in the end, but the whole process was incredibly annoying.
Lauren S.Jul 25, 2025
INCREDIBLE. Got 22 inch extensions early in the year and they look nearly identical to when I first bought them. After dropping serious cash on other brands that shed and tangled within weeks, I have to say the quality here is unmatched. And honestly the price isn't bad stacked up against competitors. Definitely recommend a hundred times over. Grabbed the mixed blonde shades and the color is still vibrant.
Victoria B.Jun 2, 2025
Five stars barely covers it. The staff is friendly and upbeat, prices are fair, and the hair extensions were done by someone genuinely skilled at their craft. I wouldn't dream of going anywhere else for this.
David H.Nov 25, 2024
Had a wonderful experience here. Jack was incredibly welcoming, which helped since it was my first time visiting. The cut and blow dry turned out fantastic and I'm definitely coming back.
Alexis G.Jun 14, 2023
Ordered a bunch of items on June 9 from this place plus some stuff from another brand the same day. The other company already shipped theirs. This one? Zero updates and my order hasn't even been packed up yet.
Amanda P.Jan 21, 2023
Ordered their popular styling tool two weeks back and got a confirmation email showing the charge went through. After that, nothing. No shipping update, no tracking number, complete radio silence. A week later I emailed asking when it would ship and still haven't heard a word. I'm in a major metro area so delivery shouldn't be an issue. Two weeks in and I'm still waiting with zero communication.
Melissa R.Jan 8, 2023
I've been using their hair products and tools since August and haven't had anything but issues. I bought a styling tool that doesn't stay attached properly and fell apart, plus it came missing pieces. When I emailed support, I never got a response. As for the hair products, the more I use them the worse my hair gets. It's disappointing to spend so much money on things that don't work.
Steven M.Nov 21, 2022
The dandruff shampoo from this company is completely ineffective. My scalp has never felt worse. Honestly feels like tiny bugs are attacking my head.
Patricia T.Nov 21, 2022
Fine and dandy until something actually goes wrong. Any company that refuses refunds and only offers store credit knows their stuff has flaws. Try making a small ordering mistake or let them mess something up and see how cooperative they become. They'll even post negative feedback on their social media so their followers can pile on anyone leaving an honest review. Find a company that actually backs what they sell.
Michelle D.Sep 4, 2022
First experience was great, so I grabbed another curling iron and was really happy with how quick it shipped and the quality. Then I ordered some extra products for an event happening in August and placed that order on July 25. Still waiting. I've reached out to their customer service between five and seven times. They sent me a tracking link that didn't work. When I asked what happened, turns out they used an international carrier since I live in a U.S. territory. Seemed weird considering they used regular mail service on my earlier purchase and I paid ten dollars for shipping. I went along with it and kept waiting. By August 25 I'd emailed again asking for a refund. They just ignored that request and kept insisting it was coming. I had to open a dispute with my payment processor to get my money back. Spent ninety-six dollars total, so it's not breaking the bank, but it's about principle when they tell you your package got lost after you've already filed a claim.
Head Kandy Review FAQ
How is Head Kandy's rating calculated?
Head Kandy is rated 3.1 out of 5 based on 19 customer reviews collected by RetailCoupons.com. The rating reflects the average of all submitted scores, with roughly equal numbers of five-star and one-star reviews currently influencing the overall score.
What do customers praise about Head Kandy?
Customers frequently praise the durability and quality of the hair extensions, reporting that products retain their appearance and integrity for extended periods compared to other brands. Reviewers also highlight the friendly and welcoming staff, skilled stylists, fair pricing relative to competitors, and positive in-salon experiences.
What are the main complaints about Head Kandy?
The most common complaints involve delayed shipping and poor order communication. Multiple customers report placing orders and receiving confirmation emails showing payment processed, but then experiencing weeks without any shipping updates, tracking numbers, or status information. Some customers have also noted difficulty reaching customer service when attempting to follow up by phone or email.
Do customers recommend Head Kandy?
Recommendations are mixed. Satisfied customers express strong loyalty and recommend the store based on product quality and salon experience. However, customers who experienced shipping delays and unresponsive customer service do not recommend it, citing the frustration of untracked orders and lack of communication.
How can I write a review for Head Kandy?
To share your experience with Head Kandy, visit RetailCoupons.com and submit a review with a star rating and written details about your experience. Include specific information about product quality, customer service, shipping, pricing, or salon services to help other shoppers make informed decisions.