Head Kandy offers hair extensions and salon services, including cuts, styling, and in-salon treatments. This page aggregates customer reviews and ratings to help you understand what shoppers report about product quality, pricing, service, and the overall experience of ordering from and working with Head Kandy.
Head Kandy Reviews
3.1
19 reviews
What Shoppers Say About Head Kandy
Created with AI, based on recent reviews
Head Kandy receives polarized feedback, with shoppers either praising the quality and durability of hair extensions or expressing frustration with shipping delays and unresponsive customer service. Satisfied customers consistently highlight the longevity of the products, noting that extensions retain their appearance and quality far longer than competitors, and commend the friendly, skilled staff at the salon. However, a significant portion of reviews cite serious issues with order fulfillment: multiple customers report weeks without shipping updates, untracked orders, confirmation emails followed by complete silence, and difficulty reaching customer service via phone or email. One customer's request for troubleshooting help went unanswered despite follow-up contact attempts.
The stark divide in ratings suggests Head Kandy's core product quality is strong, but operational and customer service inconsistencies are leaving many customers disappointed. Those who receive their orders appear satisfied with the extensions themselves, but the extended wait times and lack of communication create a negative experience for a substantial portion of buyers.
Customer Reviews (19)
Sorted by: Most recentNancy B.Jul 19, 2022
Steer clear of their travel hair dryer. Got one back in March and there was this weird odor when I used it. The owner said that's normal for new stuff and to give it time. Well, after two months it still smelled terrible. Their office told me to send it back and offered to ship me the larger model while waiting. I already have that bulky one and just wanted a refund instead. Nope, they won't refund even though their product doesn't work. Better to save your money. I filed a complaint with the Better Business Bureau hoping that'll get me my cash back.
Jessica L.Nov 23, 2021
Big thanks to Kayla and her entire crew. I own a bunch of your products and honestly can't get enough of them. Just received your styling tool on Sunday and it's hands down the best I've ever had. You folks have created something special and I'm grateful to finally own something that does everything I need.
Priya K.Jun 5, 2021
We have to give props to Nebi at this company. My daughter and I both have thick Asian hair and we're fans because Nebi takes real time with every detail of the cut and styling. She gives honest feedback about what'll actually look good on you. Definitely five stars for her work.
Rebecca N.Dec 8, 2020
Their products are solid and I'm a believer in what the CEO Kayla is doing. They really make an effort to fix things when something goes wrong. I've been purchasing from them for three years straight and that's not changing. No other styling tools for me.
Nicole W.Sep 21, 2020
Skip these products. After a year, the heating element tips snapped off my brush and they're refusing to repair or replace it despite the lifetime warranty. They're calling it normal wear and tear, but even their own customer service person admitted the exact same thing happened to her brush, which clearly shows it's a manufacturing defect. Don't expect them to honor that warranty. I could've grabbed a basic straightener from a big box store for twenty bucks and just replaced it.
Sarah M.May 25, 2020
Legit business for sure. Everything arrived when promised, was packaged securely, and nothing came damaged. The purple shampoo and conditioner work incredibly well and it's the first blonde shampoo I've used that doesn't leave my hair dry. The leave-in conditioner smells wonderful and shields my hair from heat styling damage without being heavy or greasy on my fine, color-treated hair. You can even find discount codes online if you search around.
Brittany C.Mar 6, 2020
Honestly the straightener I've ever owned. I grabbed the one-inch flat iron in teal and I'm completely obsessed with it. You're thinking about getting one, just go for it. You'll be totally happy with your choice.
Jennifer K.Jan 9, 2020
Bought a hair straightener for $100 and immediately when I plugged it in, it started shooting sparks and smoking. I tried to contact them about it via email, but after getting an automated response promising to reach out within 24 hours, they never actually got back to me. Complete waste of money on a company that clearly doesn't care about customers once they've taken their payment.
Head Kandy Review FAQ
How is Head Kandy's rating calculated?
Head Kandy is rated 3.1 out of 5 based on 19 customer reviews collected by RetailCoupons.com. The rating reflects the average of all submitted scores, with roughly equal numbers of five-star and one-star reviews currently influencing the overall score.
What do customers praise about Head Kandy?
Customers frequently praise the durability and quality of the hair extensions, reporting that products retain their appearance and integrity for extended periods compared to other brands. Reviewers also highlight the friendly and welcoming staff, skilled stylists, fair pricing relative to competitors, and positive in-salon experiences.
What are the main complaints about Head Kandy?
The most common complaints involve delayed shipping and poor order communication. Multiple customers report placing orders and receiving confirmation emails showing payment processed, but then experiencing weeks without any shipping updates, tracking numbers, or status information. Some customers have also noted difficulty reaching customer service when attempting to follow up by phone or email.
Do customers recommend Head Kandy?
Recommendations are mixed. Satisfied customers express strong loyalty and recommend the store based on product quality and salon experience. However, customers who experienced shipping delays and unresponsive customer service do not recommend it, citing the frustration of untracked orders and lack of communication.
How can I write a review for Head Kandy?
To share your experience with Head Kandy, visit RetailCoupons.com and submit a review with a star rating and written details about your experience. Include specific information about product quality, customer service, shipping, pricing, or salon services to help other shoppers make informed decisions.