Herrschners Reviews

Skip this company entirely. They charge your card repeatedly and ship items you never reordered. My mom called to report what happened and the customer service lady she was speaking with hung up on her without warning, even though my mom was being totally calm about explaining the situation. She called back and was told that returning the item was her responsibility and then maybe they'd look into refunding something they shouldn't have charged in the first place. An elderly woman got fraudulently charged and was treated rudely. It's disgusting how they handle things.

Absolutely waste your time and money elsewhere. My package never showed up despite paying eighteen dollars for shipping, and when I tried to call about it, the address on file was incorrect. Instead of helping me work through the problem as a new customer, they just told me what I already knew: it got returned to the sender. I'm still being charged for the shipping because it technically did go out. Then they mentioned there might be a restocking charge since it was a bigger order. After getting nowhere with customer support, they suggested I could shop their Saint Patrick's Day sale to make up for it. When I expressed shock about the potential restocking fee, they explained they're a small company. Well, then step up your game.

I've shopped at this place for many years but recent experiences have been frustrating. They advertised a shipping promotion for orders over $35, and mine was well above that amount. At checkout I backed out three times trying to find where to enter the code but couldn't locate it anywhere. I figured maybe I needed to proceed further so I hit Continue instead of Pay Now. That's when the system confirmed my order was placed. I looked through every page for where to input that code and never found it. When I checked my order status, there was no option to cancel or modify it. The system said I'd need to call customer service, but they're closed until Monday and I placed this on Saturday evening. I emailed customer service with my problem and got this automatic response saying they no longer use email for communication. That makes zero sense when they're the ones making it impossible to apply promotional codes.

I've been a long time customer at this yarn shop and really enjoy their selection. One thing I'd suggest is adding those little tabs to the beginning of yarn balls - what a smart feature that would be! I'm particularly fond of Bernat Super Saver since it has minimal knots and works beautifully. Their worsted weight options are fantastic too with such a wide range of colors available, which makes every project more enjoyable.

I purchased a gift card wanting to switch it to an electronic version instead of getting a physical card sent. I tried reaching customer service both by phone and using their website chat feature. Nobody answered my calls or responded to my messages. Their customer service is honestly terrible. You genuinely cannot reach a real person. I'm not sure about the quality of their products, but if you have any questions about an order or need to talk to someone, good luck with that. They completely ghost you. Super frustrating and disappointing experience.

Love shopping here. They carry a great selection of craft supplies. Everything arrives well packaged and exactly as described. Shipping is reasonably fast and items come in perfect condition. Some yarns do get backordered and can take a long time to ship, sometimes several months. I really appreciate their periodic shipping sales since that helps me budget for purchases. Would definitely recommend them. I've been shopping there and plan to keep doing so.

My package arrived with junk mail mixed right in with my items, which was pretty unprofessional. The sizing labels on their crochet hooks are also confusing and misleading. I ordered what was labeled as a Prym G-6 hook thinking it would be 6mm, but it turned out to be 4mm instead. That's a pretty significant mix-up.

I've left multiple voicemails and sent an email to their customer service department about questions I had with an afghan pattern. That department clearly doesn't understand what customer service means. This isn't my first issue with them either. Last time I had a problem with a pattern, they told me they'd reviewed it three times already and wouldn't look at it anymore, leaving me to figure it out on my own. They may have looked at it but they definitely didn't fix it. I used to order from them regularly but I'm finished now. If they won't help customers with the products they're selling, they won't be getting my money anymore.

Don't bother with this company. Their returns process is an absolute nightmare. They shipped us something we never even ordered, we returned it to them, yet we keep getting charged. After multiple phone calls where they claim it takes months to process returns and tell us to ignore the charges, they're now threatening to send us to collections over an item we returned months ago. This is completely unacceptable.

The shipping costs are outrageous! Nearly fourteen dollars to send a small package from Wisconsin all the way to South Carolina? Every other retailer offers free shipping these days. On top of that, I'm getting bombarded with multiple promotional emails every single day. That's it for me. I won't be ordering again unless they modernize and start offering free shipping like their competitors.