History Hit is a streaming platform offering documentary programming and historical content. This page aggregates shopper ratings and reviews of the service to help potential subscribers understand the user experience, including content quality, streaming reliability, and customer service responsiveness.
History Hit Reviews
1.8
25 reviews
What Shoppers Say About History Hit
Created with AI, based on recent reviews
History Hit is rated 1.8 out of 5 by 25 shoppers, with a significant majority expressing serious dissatisfaction. The overwhelming complaint centers on customer service failures: subscribers report unresponsive support teams, unresolved billing issues, account access problems, and refunds that never materialize. Several customers describe being charged repeatedly while unable to access services, attempting contact through email and social media with no response, and ultimately involving their banks to resolve disputes. Technical problems compound these issues, including non-functional password resets, subscription systems that don't integrate across platforms as expected, and website content that fails to load.
Among the limited positive feedback, a small number of shoppers appreciate specific content offerings and note that the platform occasionally delivers interesting historical programming. However, these instances are vastly outnumbered by complaints about production quality (such as stationary cameras and extended talking-head segments without substantive visual content) and the overall service reliability. The pattern of complaints suggests systemic issues with both customer support infrastructure and operational execution rather than isolated incidents.
Customer Reviews (25)
Sorted by: Most recentSarah M.Sep 20, 2024
STAY AWAY FROM THIS SERVICE. I received a gift subscription but it was a nightmare from the start. The setup code or email that was supposed to arrive never showed up. Two weeks went by with absolutely nothing happening and when I tried reaching out via email, nobody got back to me. These folks seem to only care about getting you to sign up and hand over your payment info, then they vanish. Wish I could leave a worse rating than this.
Gregory N.Aug 22, 2024
Paid for a full year membership back in November 2023. Now I can't log in and it's asking me to purchase again. Sent them a copy of my receipt through their support but haven't gotten any actual help.
Lisa O.Jul 14, 2024
Started out really enjoying it but their customer service is completely nonexistent. I paid for a yearly membership and after half a year my situation changed financially so I cancelled thinking I couldn't afford it anymore. Six months later when my subscription was about to run out, things improved for me and I wanted to sign back up. Getting into my account was tricky so I reset my password which usually is straightforward. But when I tried logging in with the new password it said it was wrong. After trying a few more times, the system locked me out saying I'd had too many failed attempts. So I figured sending an email would get this sorted quickly. What a mistake that was. Thirty emails back and forth and the support people clearly weren't actually reading what I was saying. They just kept giving me the same generic advice about clicking links and signing up fresh, ignoring that I already have an existing account I just can't get into. I got bounced between different support staff members and none of them actually listened. The emails showed they weren't carefully reading my situation.
Justin B.Jun 30, 2024
The signup process is really confusing and the help desk isn't reliable at all.
Patricia W.Jun 24, 2024
Honestly I'd give negative stars if I could. Support here simply refuses to help. My account supposedly doesn't exist according to them, yet they have no problem continuing to charge me through PayPal every single month. I've reached out multiple times about this issue and gotten nowhere. Now I'm having to take matters into my own hands by calling my bank to stop the charges. This outfit doesn't care about helping customers but they sure love taking your cash. DO NOT USE.
Gregory T.Apr 2, 2024
Nightmare trying to cancel this thing. I can get into access.historyhit.com without issue but not the main site. When I go to cancel on the access version, I get an error every time saying the cancellation won't go through. I've emailed support about this and they're claiming they can't find my email in their system. Meanwhile, they've got no problem pulling money out of my account like clockwork. After explaining everything again I heard nothing back. Since nothing else worked, I had to call my bank and tell them to block the recurring charge. Just don't subscribe to this. I've never seen a service that won't let customers cancel.
Catherine B.Feb 19, 2024
I ended my subscription back in December but they're still pulling money from my checking account. They don't actually answer emails properly either. DO NOT GET THIS SUBSCRIPTION.
Michelle C.Feb 14, 2024
This is exactly what the first negative review said and I'm living it right now. The site won't load for me so I've got no way to cancel my membership. Why would anyone pay for something they can't even use? I've written five different emails and haven't heard anything back. I'm expecting they're going to have to refund me but good luck getting them to actually respond.
Raymond B.Feb 10, 2024
Same situation as lots of unhappy people. Paid my subscription fee, never got a trial period and couldn't access anything. Their support team is absolutely horrible and I'm still waiting for my money back after almost six weeks. If you enjoy throwing your cash away for nothing in return, then by all means sign up. Otherwise, steer clear.
David K.Feb 5, 2024
Disappointed in the selection of shows available on this platform. In my opinion, you'll find significantly superior content on YouTube Premium which includes a huge library of Time Team along with various other programs. Additionally, ending your subscription here shouldn't be this confusing but unfortunately it is.
History Hit Review FAQ
What is the overall rating for History Hit based on recent reviews?
History Hit is rated 1.8 out of 5 stars based on 25 recent shopper reviews. The majority of reviews (68 percent) are one-star ratings, indicating widespread dissatisfaction among subscribers.
What are the main complaints shoppers mention about History Hit?
The most frequent complaints involve customer service unresponsiveness, with subscribers reporting unanswered support emails and social media messages. Billing problems are also prevalent, including unexpected recurring charges, failed refunds, and account access issues. Additionally, shoppers report technical problems such as website content failing to load and password reset systems that don't function properly.
Are there any positive aspects shoppers mention?
A small number of subscribers note that the platform occasionally offers interesting historical content and programming. However, even those with some positive feedback often qualify it by mentioning disappointment with production quality, such as minimal cinematography and extended segments of presenters discussing topics without visual support of the locations being discussed.
Should I subscribe to History Hit based on these reviews?
Based on current shopper feedback, potential subscribers should carefully consider the significant service reliability and support issues documented in recent reviews before committing to a subscription. The consistent complaints about unresponsive customer service and unresolved billing problems suggest these are systemic rather than isolated problems.
How are History Hit reviews on RetailCoupons.com submitted and verified?
RetailCoupons.com aggregates reviews from verified shoppers to provide an overview of service quality. Ratings and review text are submitted by users who have experience with the service. The summary reflects patterns and recurring themes across multiple reviews to give potential customers an honest assessment of common experiences.