Hodges Marine Reviews

I picked up a Raymarine replacement masthead wind unit that arrived exactly when they said it would. Everything was in great shape. The price point was solid and the customer service was solid too. Really appreciate it.

Customer service handled things really well. After I got my order and found the wrong item was inside the box even though the packaging was labeled correctly, they immediately sent a replacement via two-day shipping. I don't think the mistake was on their end, probably came from the supplier side.

I ordered a wiper motor and it showed up quickly, which was great. Unfortunately it quit working completely after just one week. When I called Hodges to report the issue, they basically just gave me the manufacturer's number and said to contact them directly. After going back and forth with the manufacturer, they eventually replaced it but wouldn't warranty the replacement, claiming I used it wrong even though I installed the exact same model the boat builder had originally put in. They suggested a different model instead. I asked Hodges if they'd swap it for the right one and let me pay any difference, but they told me to sell the current one online and buy the correct model myself. I'm not upset since I kind of expected this response, but it's disappointing when you need help and the support just isn't there.

While Hodges Marine might undercut competitors on certain products, you'll regret your purchase if any issue pops up. In my situation, a component in a trim tab kit turned out to be defective according to the manufacturer's tech support. After that, Hodges stopped caring and basically threw me to the wolves to handle the warranty claim myself and eat the costs. This is a pattern you see again and again in reviews online and at the Better Business Bureau. Another problem I ran into was inaccurate information on their website. There was a trim tab control switch they listed as frequently purchased with the kit, but it wasn't compatible at all with what I ordered. Only found that out when the system didn't work and the manufacturer confirmed they weren't meant to work together. Pretty frustrating all around.

I needed a part shipped out urgently for a job I had scheduled. A week after ordering, I'm still trying to get them to actually send it even though the website showed it was in stock for same-day dispatch. For international orders apparently they have to shuffle the item between US warehouses first before shipping it out internationally, which doesn't make much sense. Now they're telling me it won't arrive for three weeks minimum when I was originally quoted two weeks, and on top of that they managed to lose the package. To make matters worse, they refused to use expedited shipping to make up for their delay. I'm going to end up having to cancel my whole job because of this.

You're getting good deals here and the orders move through fast. This is a company you can really count on. Everything has gone perfectly for me every single time.

Excellent experience overall. Orders arrived quickly, the team communicated well throughout the process, and I found their pricing very reasonable compared to what I was seeing elsewhere.