Horse.com sells equestrian equipment and pet supplies online. This page features ratings and reviews from RetailCoupons.com shoppers who have purchased from the store. Read on to see what customers say about their experiences with Horse.com, from product selection to shipping and customer service.
Horse.com Reviews
1.8
13 reviews
What Shoppers Say About Horse.com
Created with AI, based on recent reviews
Horse.com receives overwhelmingly negative feedback, with shoppers reporting serious issues across multiple areas of the business. The most common complaints center on customer service that is slow to respond or unresponsive to inquiries, a recently implemented Shopify platform that has created technical problems (particularly with payment information updates and search functionality), order fulfillment failures including wrong items shipped or orders cancelled without explanation, and return policies with high restocking fees and expensive return shipping costs. One customer noted that a phone representative was helpful but couldn't resolve the system limitations.
While a small percentage of shoppers have rated the store positively, the overwhelming majority report experiences involving unfulfilled orders, lack of communication, refunds that never materialized, and frustration with the overall platform redesign. Shoppers consistently indicate they have stopped or will stop shopping at Horse.com due to these recurring problems.
Customer Reviews (13)
Sorted by: Most recentMichelle D.Mar 14, 2026
They switched over to a Shopify platform and it's terrible. The new system won't let you update payment info like credit cards, the search tool for finding items is basically useless, and I'm not shopping there anymore. The customer service rep on the phone was actually nice and tried to help me update my card, but even she couldn't do it because the system doesn't allow it. Whoever made the call to switch from the old platform that actually worked deserves some serious criticism. With their sister site Stateline Tack also on this new platform now, both companies are going to lose customers fast because they're just too hard to use.
Mark T.Dec 9, 2025
I'm shocked this business is even still operating with how bad their customer service is.
James R.Oct 24, 2025
Found what looked like a great deal on a dog bed here, so I placed an order. A week goes by and I see the order got cancelled through the Shop app. I sent them an email to ask what happened but never heard back. My credit card was refunded, but the lack of any communication is frustrating, and now getting a replacement bed for my pup is pushed back. Really disappointed with the whole experience.
Amanda K.Jun 13, 2025
Never got the order I paid for. Instead, they randomly sent me socks two weeks later. Getting customer service to respond took forever, and when they finally did, they said they didn't even have the item in stock. They claimed they'd refund me and let me keep the socks, but the refund never showed up. I had to email them multiple times with zero responses before I finally had my bank file a dispute to get my money back.
Rachel S.Dec 19, 2024
Their customer service is absolutely unacceptable. I ordered boots that didn't fit right and asked about returning them. Radio silence. When I followed up, it took two days to get a reply asking if I wanted them to deduct the shipping label cost from my refund or send them back on my dime. I asked them to provide the label, and then they said I'd get an email from UPS in a couple days with it. That was over two weeks ago. I've tried reaching out multiple times this past week and nobody's responding anymore. A real business answers all emails within 24 hours, period. They get two stars only because the initial delivery was actually quick, which is the only positive thing about dealing with them. Seems like they're stalling on crediting my account until the next fiscal year.
Brian W.Jul 22, 2023
Bought a dressage saddle that wasn't the right fit, so I sent it back along with a girth. The return shipping was $170, and it took four weeks before they credited my account. On top of that, they charged me a hundred dollar restocking fee. This company is a complete rip-off. Tell your friends to avoid them.
Patricia M.Nov 4, 2022
I needed ulcer medication for my horse urgently, so I paid the extra cost for expedited shipping. They sat on the order for 4 days before actually processing it for shipment. Still waiting for it to arrive and my horse is suffering in the meantime.
Jessica T.Dec 22, 2021
Don't waste your time with this site. I spent almost two hundred bucks on an order that never even shipped. My sister's Christmas gift ended up being a complete loss because of their failure to deliver.
Linda B.May 16, 2021
Used to rely on this place for all my horse supplies, but not anymore. I ordered recently expecting free shipping, then got slapped with an $18.99 fee for processing from multiple locations. Most items said they'd ship between 2 to 7 business days, but two weeks later, nothing from my big order has even left the warehouse.
David B.Aug 21, 2020
Their customer service is a joke. My order from over a month ago still hasn't shown up. When I called to check on it, they offered zero help. They said they'd send a replacement shipment but that never happened either. I'm out the money and have nothing to show for it. I'm done with this company and would never recommend them to anybody. Total nightmare.
Horse.com Review FAQ
What is Horse.com's average rating on RetailCoupons.com?
Horse.com is rated 1.8 out of 5 based on 13 reviews submitted by RetailCoupons.com shoppers. The majority of ratings are one star (62 percent), with smaller percentages of two-star (23 percent), four-star (8 percent), and five-star (8 percent) reviews.
What do shoppers say about customer service at Horse.com?
Customer service is the most frequently cited problem in reviews. Shoppers report that responses to inquiries are extremely slow, sometimes taking days or going unanswered entirely. Multiple reviewers mention emailing the company multiple times without receiving replies or getting help resolving issues like payment updates, order cancellations, or refund problems.
Are there issues with the website platform?
Yes. Several reviews mention problems since Horse.com switched to a Shopify platform. Shoppers report that the search function is difficult to use, and the payment information system does not allow users to update credit card details, which has prevented purchases from being completed.
What problems do shoppers report with orders?
Reviewers describe multiple order fulfillment issues: orders being cancelled without explanation or communication, wrong items being shipped, and items that were supposedly in stock suddenly being reported as out of stock after payment. Several shoppers also report refunds that were promised but never appeared in their accounts.
Do shoppers recommend Horse.com?
Based on the reviews provided, the overwhelming majority of shoppers do not recommend Horse.com. One reviewer explicitly states they will not shop there anymore, and multiple others mention avoiding the store or warning friends to do the same due to problems with orders, returns, customer service, and high return shipping costs.
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