IDrive is an online backup and data protection service that helps users securely store and restore files, photos, and system data across devices. This page features verified customer reviews and ratings to help you understand what shoppers experience with IDrive's backup solutions and customer service.
IDrive Online Backup Reviews
4.4
15 reviews
What Shoppers Say About IDrive Online Backup
Created with AI, based on recent reviews
The majority of shoppers praise IDrive for reliable backup performance, straightforward operation, and responsive customer support. Many reviewers highlight successful data transfers, reasonable pricing, and effective file protection. However, a vocal minority report serious concerns about account management, specifically difficulty canceling subscriptions and continuing unauthorized charges after cancellation attempts. These complaints center on alleged password resets when disabling auto-renewal and the inability to remove payment methods.
IDrive is rated 4.4 out of 5 by 15 shoppers on RetailCoupons.com. While most users report satisfaction with the backup service itself, potential customers should carefully review cancellation policies and account security settings before subscribing, particularly regarding automatic renewal and payment method management.
Customer Reviews (15)
Sorted by: Most recentJessica W.Jan 12, 2023
Really impressed with it. It delivers what it promises and the interface is super simple to navigate!
Kevin H.Dec 23, 2022
Does the job perfectly! This service gives me peace of mind for backing up my photography collection so I'm not panicked about losing them if my local backup fails.
Christopher D.Dec 5, 2022
This tool is really user friendly. Setting up automatic backups doesn't require any technical background. The online support team responded quickly and answered all my questions!
Timothy G.Dec 2, 2022
I've relied on iDrive for a while now on both my Mac and Windows PC. While it doesn't happen often, I've had to restore files a couple times and it's always come through for me. I also set it up to back up my elderly parents' computer remotely while they were alive. They would accidentally delete important files fairly regularly, and I was able to restore them from hundreds of miles away and help them out!
IDrive Online Backup Review FAQ
What do most IDrive customers like about the service?
The most common praise centers on reliable backup functionality, ease of use, and reasonable pricing. Many shoppers also commend IDrive's customer support team for responsiveness and helpfulness with technical issues and data migration between systems.
Are there common complaints about IDrive?
A minority of reviewers report serious concerns about subscription cancellation and account management, including difficulty disabling automatic renewal and removing payment methods. Some claim IDrive continues charging after cancellation requests.
How are IDrive's ratings calculated?
IDrive is rated 4.4 out of 5 based on 15 verified customer reviews. Eighty percent of shoppers gave 5-star ratings, while thirteen percent gave 1-star ratings, with the remainder giving 4-star ratings.
Would most shoppers recommend IDrive?
The majority of reviewers indicate satisfaction and state they plan to continue using IDrive or would recommend it. However, those reporting cancellation and billing issues express strong warnings against the service.
What should I know before writing an IDrive review?
Share your honest experience with IDrive's backup performance, customer support, pricing, and account management. Specific details about your setup, how long you have used the service, and whether you've needed to restore files or contact support help other shoppers make informed decisions.
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