igourmet.com Reviews

This is ridiculous. This company can't manage to get orders shipped out during one of their biggest times of year. I placed my order on December 10th and got confirmation stating it would ship between December 16th and 20th. I contacted them on the 18th and again on the 19th to check on the shipment status. They finally answered that it hadn't shipped yet but promised delivery by the 24th. I reached out again on the 22nd and they said it would be out by the 23rd for the 24th delivery. Today I found out it still hasn't shipped and they've got hundreds of other orders backed up. They're saying they'll maybe get it out by December 30th. This is the second time this company has failed me, and the first time was three years ago when I was sending it to my boss. The gift itself was worth nearly $200. It's not about the money, it's about delivering what you promise. They offered me a 20% discount on a future order, but they don't need to worry about me using it. This company needs to step up in 2025 and add a real tracking system to their website, plus get ahead of these ongoing shipping problems.

Stay away from this company. Their customer service representatives are unhelpful and disrespectful. The products don't offer good value for what you pay. And the delivery is just inefficient.

I wanted to share my positive experience to balance out some of the harsh criticism I've seen about this company. I'm based in England and needed to send a nice cheese gift to Hawaii for someone's birthday. I planned ahead and looked around, but several other retailers let me down with misleading information about availability and shipping. Then I found this site, which had exactly what I needed. Their website is well organized and user friendly, so I emailed with some questions about the product and delivery options. They got back to me right away with helpful answers. Unfortunately, the specific item I wanted ended up being out of stock between when I found it and when I was ready to order. No big deal, happens to everyone. I picked something similar instead. The communication from this company throughout the whole process was fantastic. They sent me updates when my order was processed and shipped, with expected delivery dates. Their website was undergoing maintenance so I couldn't track the shipment myself. That's when I started reading some negative things online and got a bit worried about whether it would arrive on time. The company immediately gave me direct access to the shipping carrier's tracking portal so I could monitor the package myself.

Before you buy, think carefully about UNRELIABLE shipping! Their delivery estimates just aren't trustworthy. If this is a gift, order somewhere else to make sure it gets there on time. Customer service said they'd send the items but couldn't account for any mistakes. Watch out!

I really appreciate being able to buy paneer in bulk quantities here, which is an Indian cheese I use regularly. The selection of other cheeses is pretty solid too, though I do think the prices run high. Because of the cost, I only place orders here once in a while rather than regularly.

What bothers me isn't just what went wrong with my purchase, but that they deleted my negative review about the product even though I acknowledged they handled the situation well.

The food quality is decent but the product descriptions are completely inaccurate. The information they provide about where items are sourced and how they're made doesn't match what I know from my own experience living in Switzerland for several years and being familiar with the regions these foods come from. They're misrepresenting the origins and production methods of various cheeses and cured meats, which is really frustrating.

I ordered two food gift boxes on December 12th for over $200, intending them to arrive at my son's place in LA on Christmas Eve. Unfortunately the shipment didn't go out until late on the 23rd, which meant it missed the holiday deadline. On the bright side, the company was really apologetic about the delay and since some items were perishable, they reshipped those products to us at no additional charge.

Disappointing experience. I ordered a ham and paid for overnight delivery to my place in Florida. A week later, our ham was sitting in Indianapolis on the other side of the country. They offered a refund on the overnight shipping charge, which we turned down. After some back and forth, they reluctantly gave us the full refund we requested.

The shipping and handling costs are way too high. Otherwise this business is fantastic because of their amazing variety, great customer care, and excellent product quality. But those fees are just outrageous.