igourmet.com Reviews

If you lose your gift certificate, you lose your money. There's no getting it back.

Heads up everyone. I ordered four pounds of bacon for an event and a week later I still hadn't heard anything. When I finally called, they told me it was out of stock and offered to refund my money. Six days to figure that out is terrible customer service. If you're planning a party and need items from this company, there's a real chance you won't get them. I will never use them again.

This company has the worst customer service I've encountered. I ordered a gift card and then got absolutely nothing in response. No emails, no phone calls, absolutely nothing. I contacted their support team to check on my order and got a vague reply asking for additional information to verify something, though I had no idea what they were even talking about. Days went by with no word from them. Eventually I just cancelled the whole thing and they processed it right away. Whether it's discrimination or sheer incompetence, this was my first and last time dealing with this company. Total waste of my time.

This has hands down the worst customer service I've ever dealt with. This company is a complete mess, honestly. I spent almost $90 on shipping alone for three separate baskets that were supposed to arrive on time. They didn't show up until TWO WEEKS after the promised date. When I called asking to at least get the shipping costs refunded, they tried to brush me off with a $25 gift card to use with them, not actual money back. I said forget it and asked them to just cancel everything since nothing was delivered on schedule anyway. They said they'd cancel and I'd get an email soon. Guess what, no email ever came, no refund, and now they're closed for three days! The incompetence is unbelievable. I'm done with this company for good. Don't put yourself through this headache.

I'd strongly recommend staying away from this retailer. Their customer support is absolutely terrible. Getting updates on my order has been impossible, and whenever I try reaching out they promise to email me back but never do. I attempted chatting with them and no one ever responds. When I called, they just asked me to leave my email and said someone would contact me eventually. I'm seriously considering canceling and filing a complaint with the Better Business Bureau.

Update: My gift finally showed up on December 24th after being in a box for over a week. I'd paid $39.99 for overnight delivery because the items were perishable, so this was really disappointing. By the time it arrived, the recipients had already left town. The company did issue a refund, but I won't be ordering from them again. I initially placed my order in November for mid-December delivery. I called a few days before to confirm everything was good, and they told me to check back if I hadn't received tracking info by the delivery date. The tracking came through so I thought we were all set, but then the package didn't arrive the next day despite paying premium shipping. I chatted with a customer service rep who said my box was ready but had missed the previous shipment and would go out that same day, which it didn't. Every time I checked FedEx they said they hadn't received the package from this company yet. Since the recipient was traveling, timing was critical. By Friday, which was their last day available, I spent all day trying to get through via chat and phone.

I placed an order on December 7th that was supposed to get here by the 18th. I got an order confirmation but no shipping confirmation. On the 17th I called to get a tracking number and found out my order hadn't shipped at all. After some arguing back and forth, they convinced me to pay an extra $15 for next day delivery, which they guaranteed I'd receive. I still never got a tracking number. When I used another tracking site, I discovered they didn't actually ship until the 18th and delivery wouldn't happen until the 21st. That defeats the entire purpose of why I chose the 18th delivery date and why I paid extra. Poor customer service is bad enough, but making false promises is something else entirely.

I wish I'd read customer reviews before ordering from this company. I spent over $2,000 on products plus extra shipping fees for items that were supposed to arrive on time for a virtual Christmas party, and it's been a disaster. I've sent over a dozen emails and left multiple voicemails with customer service and haven't gotten a single response. I ordered a week ahead and paid for next day delivery, but only half my items showed up and they came a day late, missing the event entirely. The other half never arrived at all. There's no excuse for this level of poor service. I felt terrible spending that much money in the first place, and getting half the order a day after the party and nothing for the other half while I'm desperately trying to get an update is unacceptable. I absolutely would not recommend this company to anyone.

This is the first review I've ever written because I'm genuinely upset with this company. I ordered a gift basket as a thank you for a family member. It didn't show up on the promised date and had to be returned because everything had spoiled. They credited my account and claimed this almost never happens, blaming shipping delays on the pandemic. The customer service rep encouraged me to try again. So I placed another order, paid extra to guarantee it would arrive on a specific date, and it didn't show up until two days late and the food was spoiled again. When I called back, customer service refused to do anything about it and just kept blaming the shipping company. You need to figure out your logistics, maybe change how you ship things. I'm really let down by this.

I keep wondering where all these bad reviews come from because I've never had any issues with this company. I've purchased from them numerous times and everything goes smoothly. The cheese selection is excellent and the quality is always great. There was one occasion when an item was unavailable and they upgraded me to a pricier option at no additional charge. If you give them a week's advance notice and request a two day delivery window, they consistently get it to you on one of those days. Their packaging setup with the styrofoam cooler and ice packs keeps everything properly chilled during shipping. I've also told several of my friends about them and they've had equally positive experiences.