Isabel Marant Reviews

Where do I even begin? I ordered a beach towel in February and the tracking status got stuck on 'handed over to local courier' and never updated. I never got any confirmation it reached the pickup location. I was away when it supposedly arrived there. I've been emailing back and forth asking for updates. They said they asked the carrier to send it back but then went radio silent. For a luxury brand like this, the customer service is unacceptable. When you buy something, you want to actually receive it. Communication and help when things go wrong should be basic, not ignored. I've sent multiple follow-up messages with zero response.

Really disappointing for a brand charging premium prices. My shipment went to a pickup location that was barely open, and the courier tried delivering while the place was closed. Since then my package has been stuck there. I made sure the company knew about all the back and forth, but they never answered once. Not a single word. Here's the situation: I paid for my order, I can't get to my package, the courier messed up, and the seller just ignores me. When you're charging these kinds of prices, you should handle problems and work with the carrier to make sure customers actually get what they bought. Instead nothing. Zero help. The fancy marketing and high costs mean absolutely nothing when you get left hanging.

Absolutely terrible service, seriously. I bought wedge sneakers and when it arrived the box said 0.1kg which seemed way too light. I filmed myself opening it to have proof, and sure enough it was completely empty. I sent them all the evidence and details but it's been over a month of them supposedly investigating with the carrier. They should be handling this faster. Not only did I have to scramble to find the sneakers in a physical store since they sold out online elsewhere, but I also had to give my girlfriend her birthday gift late, which was embarrassing. They ruined her birthday, took my money, and won't help.

Don't shop at this company. I washed my sweater once on a gentle cycle and it came out with six holes in it. My sweater cost hundreds of euros. Customer support basically told me there was nothing wrong with it. Yeah right.

Lost money and got nothing back. I bought two items but only received one in the box. I contacted them immediately with a sworn statement, ID copies, and photos of the package showing only one item would fit inside. They said they scanned and shipped both items at the warehouse and closed my case. I'm out 245 dollars with no merchandise and no refund. Don't order online from here.

They took my money but never delivered. I ordered a bag on sale and got tracking info right away. I watched it get sent back to the seller a few days later. Called the carrier and found out the seller didn't include the right paperwork and weren't responding to them, so they sent it back. Finally got ahold of someone at the company and they told me I'd have to buy it again at full price if I wanted it. The bag isn't even available online anymore and there's no way I'm paying full price for something I already got at half off! Still haven't received my original refund either. This brand is a complete joke and I'm never buying from them again.

UPDATE: PayPal sided with me because they never even replied to PayPal's requests. Totally silent and fishy. This is supposed to be a luxury brand but the customer service is unreal and honestly sketchy. I ordered a skirt that they said was delivered to me personally, which never happened and I didn't sign anything. They claim they let carriers just leave packages at your door, but that's not how carriers work in Europe without explicit permission. It smells like they're gaming the insurance system. Customer service promised a refund but two weeks later still nothing. They're probably waiting for their carrier to reimburse them first. Super unprofessional and the whole thing seems dodgy. They're breaking consumer protection laws by not handling delivery safely like they're supposed to.

Stuck between the carrier and the company. I returned my bag, which was already damaged with scratches, using a major carrier. Simple, right? The package got lost. The company just told me to file a claim with the carrier myself and said it's my responsibility since I was the sender. It turned into an eight day nightmare filing an administrative claim. The carrier's website is purposely difficult to use. After hundreds of tries I finally got a claim submitted. I heard nothing from either party about my claim status or if anyone even looked at it. Eight days later I talked to a carrier agent who said the company is supposed to be keeping me updated on the return progress. I've been bounced back and forth between them for weeks now with nothing happening. This is the worst experience I've had shopping anywhere. Never coming back. Still waiting for my refund. Still no contact or responses. Three weeks and counting. I'm going to escalate this to the regulatory complaints office if this doesn't get fixed this week.

Don't waste your money on this brand. The quality just doesn't match the price they're charging at all. I bought a fur-lined jacket and the fur turned green! I contacted both their corporate office and the store where I purchased it, and neither one would help me. Skip this brand entirely.

They canceled my order but kept charging my card. Stay away from this place. They won't respond to messages and don't care about helping anyone. Totally awful.