Isabel Marant sells luxury fashion including ready-to-wear clothing, accessories, and footwear through its official website. This page aggregates shopper reviews and ratings to help you understand customer experiences with the brand's products and service before you buy.
Isabel Marant Reviews
1.0
19 reviews
What Shoppers Say About Isabel Marant
Created with AI, based on recent reviews
Isabel Marant's online store is rated 1.0 out of 5 by 19 shoppers, with a unanimous pattern of one-star ratings reflecting serious operational and customer service failures. Shoppers consistently report unresolved shipping problems including packages stuck at pickup locations, lost items that never arrive, and orders returned to the sender due to missing documentation. Beyond logistics, customers describe receiving empty boxes, damaged merchandise after minimal use, and incomplete orders, yet report that customer support either fails to respond entirely or dismisses their concerns without meaningful resolution.
The most damaging aspect across reviews is the company's apparent indifference to customer issues. Shoppers who provided extensive documentation, photos, sworn statements, and repeated follow-ups describe being ignored or having cases closed without refunds or replacement items. For a luxury brand commanding premium prices, the gap between product cost and service quality is stark. Customers indicate they would not recommend the store and express regret over their purchases.
Customer Reviews (19)
Sorted by: Most recentThomas M.Oct 4, 2024
Same story as everyone else here. I placed an order and some items came damaged, including shoes. I emailed photos right away and they told me I could return them, which I did immediately. Now thirty days later and nothing. My inbox is full of unanswered emails. I need my money back!
Patricia D.Sep 27, 2024
Worst shopping experience I've had. I returned shoes and they confirmed getting them on August 14th. After that, complete silence. No refund, no messages back on any platform I tried reaching them on. Can anyone who's been through this tell me how to get my money back?
Amanda H.Sep 24, 2024
DO NOT SHOP HERE. They don't give refunds. I got a defective bag and shipped it back. After tons of back and forth emails, I got confirmation they received my return on August 26th and said I'd get my refund in ten days. Then nothing at all. I've tried emailing them, messaging through social media, calling, and got nowhere.
Marcus P.Aug 7, 2024
This has been a terrible experience with a brand I actually liked. I ordered pants online and they never arrived. A month goes by and still no refund. They filed a claim with the carrier and got reimbursed themselves, but I'm still waiting for my money back. I won't be ordering from this site again.
Andrew C.Aug 1, 2024
DO NOT BUY ONLINE FROM THEM. I noticed some huge red flags but ignored them: their website didn't even have my size as an option while the physical store did, you can't have orders shipped to a store location, and they have no phone number listed anywhere. I wish I'd read all these reviews first. A delivery company failed to bring my order, nobody emails back, and whoever replied on messaging clearly doesn't care. I asked them to contact the carrier themselves since I never got my package, and they told me to file a police report for theft first and then maybe they'd help. That's blaming me for a package I never received. A real company would contact the carrier for proof of delivery. Plus I noticed one dress was over 10cm different in length from another identical size and model when I bought from the physical store. This feels shady and potentially fraudulent.
Jessica T.Jul 12, 2024
Getting a refund from this company feels impossible. I sent back my purchase through a major carrier and they got it on July 2nd. Since then I've tried reaching out via email and social media countless times with absolutely no response. I'm completely stuck and frankly furious. I won't be shopping here again and I'd tell anyone else to do the same. Update: Still sending messages daily and the only thing I hear back is that they're looking into it. I even sent them proof of delivery, so there's really nothing left to look into. I've filed a dispute with my credit card company to hopefully get this resolved. It's been such a drain on my time and energy.
Victoria L.Jun 20, 2024
I've been trying to get my refund for six weeks now. I have tracking proof they got my returned coat. I see the same problems in all the other reviews here and I keep getting asked to be patient. But they're processing returns constantly so why does everyone have logistical issues? It's become a legal matter. I have consumer rights and I shouldn't have to fight for a refund from a company like this. Update: I contacted my bank and opened a dispute this morning. I got my refund tonight. If others do the same with their bank, you can probably get your money back too.
Samantha K.Jun 6, 2024
Expensive brand with disappointing support. Over the past couple weeks my orders got canceled with zero warning. One order came incomplete and when I asked what could be done they said I could place a new order but they wouldn't honor the discount I got before, just sorry about that. Half my other order arrived damaged and they wouldn't help me get a replacement at the original price.
Isabel Marant Review FAQ
How is Isabel Marant's overall rating calculated?
The store's rating of 1.0 out of 5 is calculated from 19 verified customer reviews submitted to RetailCoupons.com. Each review contributes one rating from 1 to 5 stars, and the average determines the overall store rating.
What are shoppers' main complaints about Isabel Marant?
The most common issues include shipping delays and lost packages stuck at courier pickup locations, orders arriving incomplete or with missing items, empty boxes upon delivery, and merchandise damaged after normal use. Shoppers also report severe frustration with customer service responsiveness and refund processing.
Do customers report positive experiences with Isabel Marant?
Based on current reviews, no shoppers have left positive ratings. All 19 reviews are one-star, indicating that recent customers have not experienced satisfactory outcomes with their purchases or customer service interactions.
How should I contact Isabel Marant if I have an issue?
Shoppers report attempting to resolve issues through email and phone support. However, reviews indicate that response times are slow or non-existent. Before ordering, consider reviewing the company's customer service contact information and return policy on their website.
Would shoppers recommend buying from Isabel Marant?
Based on available reviews, customers explicitly advise against shopping with this brand. The unanimous one-star ratings and descriptions of unresolved complaints suggest that customers do not feel confident in the company's ability to deliver products or address problems.